On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Tickets for Death Cab for Cutie in Phoenix and meeting the kids for the show. We're from WA, easy transaction for 6 club tickets all together. The pricing was fair I'd say for a transfer purchase and the tickets were sent directly and now in my wallet. I've had some sketchy transactions over the years on the resale market, this was seamless.
Kudos!
I foolishly didn't pay attention to the cost and was thinking it was more of a legit site, like Ticketmaster and stub hub, but they're unfortunately charging you double, it's really my own fault.
I have yet to receive my tickets. I have received confirmation that I will - so I am hoping. But the price quoted has ended being approx $100 Can dollars MORE. Buyers need to be careful as the prices are US dollars.
I am hoping my purchase will actually occur as from reading your reviews they are not all that positive. I don't think I can review anything as I want to wait until I actually get the tickets.
My only complaint is that I have to wait to receive the tickets.
If I would have known about this before the purchase - I may not have used the service.
So hopefully all goes well with the ticket transfer process.
Joe
I thought I was purchasing my tickets from Heights Theater directly for the May 9 concert, paid $204 for 2 general admission seats. I discovered too late that the tickets were $35 ea. When I printed my tickets, the price on the tickets show $27 each. I am all for making a profit for offering good service and convenience, but charging 350%? Not a happy customer. Had I lived in Houston rather than traveling from Colorado, I would have gone to the theater's box office and purchased my tickets in person.
My experience was okay overall, but I found the process a bit complicated, it was a bit confusing, but in the end the ticket worked as expected.
I ordered my tickets by mistake and chatted with customer support within a minute after placing the order. I was unable to cancel my order.
Fjlsjfajfshflhfglha**************441
I didn't realize I was on a resale site until after the purchase. I realized I had paid double what they were charging directly on AXS.
It was quick and easy to purchase the tickets, but I don't like not having them until the day before the concert. I bought a specific seating location on purpose. What if they show up at the last moment and are not correct?
I've sent several emails asking the following:
1. Are the seats together?
2. Why are tickets not transferred earlier than day before
I read a few reviews that implied tickets were never delivered day before or on day of event creating very upset purchasers as tickets were gifts. Would like a response.
Was easy to follow directions Don't like not knowing the seats. Won't use site again
I reached out to cancel my order prior to recieving confirmation of my tickets. The helpdesk (live operator) said it was not possible because my order was confirmed. My order was confirmed AFTER i requested cancellation. Not happy about that.
There were a few steps to confirm my order and now this review request, yet I haven't actually received the tickets yet or been to my performance. I'm trusting it will all be fine, but it seems like more steps than necessary.
I did not realize this was a third-party ticket purchase and ended up paying double for the price of the tickets. I am very unhappy, and I will make sure not to have this happen again.
I really didn't know I was purchasing tickets from an individual who had already purchased them! They paid $45 and I paid $120? If I knew that I wouldn't have bought them!
Website is easy to navigate and there was a lot of useful information about site and surrounding area. However I ordered seats 4 & 6 for section Z, but received Section U, seats 38 & 40. Have contacted customer service and awaiting response. Tickets did come 14 days ahead of promised date,
The service was okay, a little different than what I'm used to but I'll figure it out along the way. Not a fan of having to write a review without having the physical tickets first but whatever.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members