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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I didn't realize I was on a resale site until after the purchase. I realized I had paid double what they were charging directly on AXS.
It was quick and easy to purchase the tickets, but I don't like not having them until the day before the concert. I bought a specific seating location on purpose. What if they show up at the last moment and are not correct?
I've sent several emails asking the following:
1. Are the seats together?
2. Why are tickets not transferred earlier than day before
I read a few reviews that implied tickets were never delivered day before or on day of event creating very upset purchasers as tickets were gifts. Would like a response.
Was easy to follow directions Don't like not knowing the seats. Won't use site again
I reached out to cancel my order prior to recieving confirmation of my tickets. The helpdesk (live operator) said it was not possible because my order was confirmed. My order was confirmed AFTER i requested cancellation. Not happy about that.
There were a few steps to confirm my order and now this review request, yet I haven't actually received the tickets yet or been to my performance. I'm trusting it will all be fine, but it seems like more steps than necessary.
I did not realize this was a third-party ticket purchase and ended up paying double for the price of the tickets. I am very unhappy, and I will make sure not to have this happen again.
I really didn't know I was purchasing tickets from an individual who had already purchased them! They paid $45 and I paid $120? If I knew that I wouldn't have bought them!
Website is easy to navigate and there was a lot of useful information about site and surrounding area. However I ordered seats 4 & 6 for section Z, but received Section U, seats 38 & 40. Have contacted customer service and awaiting response. Tickets did come 14 days ahead of promised date,
The service was okay, a little different than what I'm used to but I'll figure it out along the way. Not a fan of having to write a review without having the physical tickets first but whatever.
My purchase included the section and the row but did not list the 4 seats that I purchased. Hopefully that will arrive when the tickets arrive.
Process is unnecessarily convoluted, how about just sending the tickets upon payment?
Cannot see where in the section the rows are.
No tickets sent right away like other sites, and you might even have to wait for your tickets the DAY BEFORE THE EVENT! Had I known this ahead of time I never would've used this shady site. As I have anxiety and panic disorder, I 'm not coping very well without having my tickets. Never, ever going to use this site again!
Owning my own mistake, but overlooked the fact that this is a ticket marketplace with inflated prices. Long story short, I could have bought 6 tickets (great seats) for the price of the 2 tickets I bought from TicketsOnSale had I bought directly from venue.
It was not what I expected due to you impersonating the Wilson center website. I ended up calling the Wilson center box office and they had NO records showing my purchase. Also the fact your ticket prices were greatly inflated for the two tickets I got. The transaction has already cleared my bank account and would prefer to cancel the order and be refunded the full price!
Thank you for considering my request in advance and call me asap if you can at *******800.
Bill Littleton
It was very easy and straight forward everything was easy to see and the map shows you where you are sitting compared to the stage.
This is my first time using TicketsOnSale. The purchase process was smooth. I thought the information was presented clearly. So I placed my order, received a confirmation email and reconfirmed that I got it. What I have not yet done is receive my tickets which will be coming by email when we are closer to the event.
La manera de adquirir los biletos es muy buena. De forma agil y segura.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members