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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Like the customer service it was quick service and I love the truck that I rented
The people who worked there were fantastic. I wanted an SUV similar to my Cadillac Escalade but they didn't seem to carry those types of vehicles so I was stuck with a crappy minivan.
Nice people at the desk to greet me and also when I dropped the car off. The shuttle driver came to get my back and walked it a good distance and loaded it on the shuttle. Great service will use again when I'm back in NYC
Thank you, Trushar, for your kind words and highlighting the service from our team. We’re glad to hear you had a smooth experience and look forward to seeing you again. - Lisa
Super location. Excellent customer service. Digital reservation works really well to guarantee a car available. No hassles like major airports.
Thank you, David, for highlighting the ease of digital reservations and our commitment to excellent service—it’s wonderful to hear your experience was seamless. We look forward to making your next rental. -Christina
As many times that I have had to rent cars, this was absolutely the most seamless positive experience I've ever had. I needed a rental car as my car was being repaired due to a collision with a deer. They picked me up from the collision center, and they had the paperwork ready to go. They also checked in with me throughout the month to make sure everything was still to my liking and did I have any problems or concerns. I contacted them that my car would be ready one day earlier than expected and asked how did I go about returning the rental car to them. They let me know. I would leave the keys in the car at the collision center and they would come by and pick it up that day. I feel that the Statesboro office went above and beyond being accommodating to their consumer.
Hi Elizabeth, thank you so much for sharing your seamless experience and kind words about our team’s dedication. It’s wonderful to hear that we could support you so attentively. Whether now or in the future, we’re always here to help. - Lisa
Brian and Paula were
1. Friendly (they smiled)
2. Punctual (it was ready in time for me to make it to work)
3. Knowledgeable (they showed me how to work a push-button start and a turn-the-dial gear shift)
4. Reasonable (they let me know I didn't have to have to return it bran spanking clean with new car freshener smell)
5. Great job! Hey, the only way you would have even more of my business is if you were open on the weekends! 😉
Hi Jack, thank you so much for recognizing our team’s friendly, punctual, and knowledgeable service. We're thrilled Brian and Paula made your experience seamless. Looking forward to welcoming you again. - Lisa
Quick, easy rental. Very helpful young man at the Paris TX location got us checked in and out quickly. No problems extending the rental.
Hi Ken, thank you for sharing your experience. It’s great to hear that our team made the process smooth and your extension was hassle-free. We’re committed to making each step simple and convenient. - Lisa
Buenisima, exelente, volverÃa a ir, el trato fue magnÃfico
Thanks for your great review. We look forward to welcoming you back. - Lisa
Enterprise never responded to any of my messages, even when I raised a question about the bill and pointed out an error. Enterprise is very communicative when they need something from you, but when the customer needs something they simply ignore you
Thanks for your comments, Mark. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
During a family roadtrip our car broke down in West Virginia far away from family or friends. Ashley Dawson and her incredible team at Enterprise in Clarksburg treated me like royalty, took good care of me, and helped me in my time of crisis. The entire team was extremely friendly, calm and helpful. This was the best experience I've ever had at a car rental location. I would highly recommend this phenomenal team and location!
Hi Jody, thank you for sharing your experience. We’re so glad Ashley and the team could turn a challenging situation into a positive one for your family road trip. Helping our customers feel supported just when they need it most is important to us, and we appreciate your recommendation. - Lisa
Your staff truly cares, and the representative who assisted me at the Columbus, OH airport was an outstanding example of that. He was professional, personable, and very welcoming without being overly formal. His friendly attitude and genuine smile made the experience pleasant, and he sincerely asked how the car worked for me.
It is clear that he takes pride in his work and in representing Enterprise well. Employees like him are the reason customers return. Please recognize him for doing such a great job.
Keep up the great work.
Thank you, Paul, for sharing such thoughtful feedback about your experience at our CMH location. We’re delighted our representative made your visit welcoming and ensured you were comfortable. We hope to see you again. - Lisa
The female employee (i believe she was a manager) who checked us in for the car was super friendly and helpful! The entire process was easy and professional. Will definitely recommend and use the Westwood location again! Thank you!
Thank you, Demetra, for your kind words and for recognizing the welcoming approach of our representative. We're thrilled to hear the process was easy and professional, and we look forward to making your next experience just as smooth. - Lisa
I had a wonderful experience renting a car from Enterprise. The staff was friendly, helpful, and the vehicle was clean and in great condition. The process overall was smooth and professional, which I really appreciated.
The only thing I wish had been communicated more clearly during the booking process was the $300 deposit that is required when picking up the vehicle. I was not aware of this beforehand. It would have been helpful to know about the deposit in advance, along with the information that it can take 5–10 business days to be returned after the car is brought back.
Aside from that, my experience was great and I would definitely rent from Enterprise again. Clearer communication about deposits during booking would make the experience even better for customers.
Thank you for sharing your positive experience and feedback, Tasmena. We’re glad our service met your expectations, and we hope to see you again. - Lisa
Well enterprise is a very good company to rent a car or truck from my experience this one time was not satisfying the rep didn't work with me very well
We're listening and would like to know more, Bruce. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Someone had hit my vehicle, and she had to pay for my vehicle to be repaired and provide me with a vehicle. From the first conversation I had with them, they were courteous and went out of their way to be helpful. They picked me up at the body shop and took me back to get a vehicle from them. When my vehicle was ready, I took it back; and they drove me back to the body shop. Everyone I encountered with enterprise was kind, courteous, and went out of their way to help me.
Thank you, Diana, for sharing your experience with such detail. We're glad our team could support you when you needed it most and made the process as smooth as possible. Your recognition means a lot to us. - Lisa
This was my first time using Enterprise Rent-A-Car and my experience was great. The staff was friendly and the process was seamless. There were many car options to choose from. I would certainly return and strongly recommend to family and friends.
Thank you, Valerie, for sharing your excellent first experience and kind words about our team and vehicle selection. We’re thrilled to hear the process was seamless and appreciate your recommendation. - Lisa
Satisfactory guaranteed when it came to me being comfortable in vehicles of my choosing the staffing of each Branch was very kind
Hi James, thank you for sharing how comfortable our vehicles were and for recognizing the kindness of our representatives. We hope to see you again. - Lisa
Excellent, simplicity of reservation, pick up, drop off. New vehicles, well maintained.
Thank you, Arlinda, for your wonderful feedback. We're thrilled our reservation process and fleet met your expectations, as we strive to make every experience seamless and reliable. - Lisa
The SUV we rented for 4 1/2 days smelled strongly of marijuana and had a slow tire leak. We reported this via the Enterprise texting communication and also called the location to report it. They said they would have a manager call us to work on the issue. We never received a phone call and no one ever resolved either issue we took time out of our vacation twice a day to fill the slow leak of the tire with air and one of our kids even vomited from the marijuana smell. Very disappointing and overpriced rental with terrible customer service. How unsafe to let a customer drive on a tire that has a slow leak and do nothing to fix it.
Hi Shannon. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I love renting with enterprise, their prices are excellent, the customer service it's also great but most importantly their cars are always in great condition and if there is ever a problem they always make it right.
Thank you, Maray, for your kind words and for trusting us consistently—it means a lot to know our team and vehicles have met your expectations. Looking forward to serving you again soon! -Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Wendy. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa