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U-Save Car & Truck Rental provides car and truck rentals at affordable prices, paired with top-of-the-line customer service. With both international and neighborhood locations, U-Save meets all your mobility needs—whether you’re booking an airport rental, finding a vehicle for your daily commute, or reserving a van or minivan for a family vacation. We believe affordable pricing can go hand in hand with exceptional service to make every rental experience seamless and stress-free.
U-Save Car & Truck Rental Reviews Summary
U-Save Car & Truck Rental has a rating of 4.5 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with U-Save Car & Truck Rental most frequently mention friendly staff, customer service and good experience. U-Save Car & Truck Rental ranks 11th among Car Rental sites.
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Was able to rent the same but newer model chevy that i own
You are doing super, you are the best in the market, good price, good deals. Very professionals.
Hi Rolando,
Thank you for your feedback. We’re delighted to hear that you had such a positive experience at our Houston location. It’s wonderful to know that you found our team professional and our prices and deals competitive. We truly appreciate your kind words and your support.
We look forward to welcoming you again on your next visit.
Kind regards,
U‑Save International
Each of the staff members I came into contact with was exceptionally helpful, pleasant and professional.
Hi Dorothy,
Thank you for your feedback. We’re delighted to hear that every staff member you interacted with was helpful, pleasant, and professional. We truly appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind regards,
U‑Save International
Hi Alf,
Thank you for your feedback. We’re pleased to hear that everything went well with your rental. We appreciate you sharing your experience.
Thank you also for the reminder about photographing the fuel gauge and range indicator. Tips like this can be very helpful for future customers.
We hope to welcome you again soon.
Kind regards,
U‑Save International
Leider ist der Schalter und der Sbstellplatz sehr weit voneinander entfernt und sehr schlecht beschrieben.
Hi Erich,
Thank you for your feedback. We’re pleased to hear that everything went smoothly and that there was no waiting time at the counter. We appreciate you sharing this.
We’re sorry to hear, however, that the distance and signage between the counter and the parking area were not clearly indicated. Your comment is important, and we will share it with the local team to help improve guidance for future customers.
Thank you again for taking the time to share your experience. We hope to welcome you again soon.
Kind regards,
U‑Save International
Out of sudden my card was charged 70 euro with no word of explanation. I asked for explanation and it was given (ticket from traffic camera) but had to ask few times for evidence. In meantime my card was blocked by bank suspecting fraud.
In short: very bad or lack of communication
Hi Mi,
Thank you for your feedback. We’re sorry to hear about the unexpected charge on your card and the inconvenience this caused, especially with your bank temporarily blocking the card. We understand how frustrating that must have been.
The charge related to a traffic camera ticket should always be supported with documentation, and we appreciate your patience while the team provided the necessary evidence. Your comments will be shared internally to ensure that communication around such matters is clearer and more timely in the future.
Thank you for bringing this to our attention. We hope your next experience with us will be much smoother.
Kind regards,
U‑Save International
No issues on collection from SZG, friendly professional staff at pick up. Only down side was that interior of car had not been cleaned.
Hi John,
Thank you for your feedback. We’re pleased to hear that the collection at SZG was smooth and that our staff provided friendly, professional service at pick‑up. We appreciate you highlighting this.
We’re sorry to learn that the interior of the car had not been cleaned to our usual standards. Your comment is important, and we will address this with our team to ensure better consistency moving forward.
Thank you again for sharing your experience. We hope to welcome you back for an even smoother rental next time.
Kind regards,
U‑Save International
I was traveling to PR for the winter holiday and didn't realize that there were no cars left because of Christmas. I found USave on Google, and luckily, they had an SUV available for me during the 3-week stay. The shuttle was there waiting for me when I arrived to the airport, and they dropped me back off promptly after I returned the car. The only slow process was when I was rushing late to catch my flight I thought I had to go back inside the office to check out, but the attendant outside was doing other cars before mine and I didn't want to just leave without them doing a full check. If that could improve in the future and hire one more person during busy season that would be better!
Hi Susan,
Thank you for your detailed feedback. We’re very pleased to hear that you had a good experience renting off‑terminal, that the shuttle service was prompt, and that the SUV was available for your full stay during the busy holiday season. It’s great to know that both pick‑up and return were smooth and convenient.
We appreciate your comment regarding the check‑out process when you were rushing for your flight. Your suggestion about additional staffing during peak periods is valuable, and we will share it with our team as we continue working to improve the experience for all customers.
Thank you again for choosing U‑Save. We hope to welcome you back on your next visit.
Kind regards,
U‑Save International
Tienen buen servicio y el personal son muy amable y respetuoso!
Hi Marisol,
Thank you for your feedback. We’re very pleased to hear that you received good service and that our team was friendly, respectful, and welcoming throughout your visit. We truly appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind regards,
U‑Save International
Polite, friendly, patient customer care. Rare to find in today's time.
Hi Amy,
Thank you for your feedback. We’re delighted to hear that you received polite, friendly, and patient customer service from our team. Providing genuine care is something we value deeply, and it’s wonderful to know this stood out during your visit.
We truly appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind regards,
U‑Save International
Easy, quick and cheap! We will see each other again for sure.
Hi Alessandro,
Thank you for your feedback. We’re delighted to hear that your rental was fast, professional, and great value. It’s wonderful to know the process was easy and quick, and that you’d choose to rent with us again. We truly appreciate you taking the time to share your experience and look forward to welcoming you back.
Kind regards,
U‑Save International
Took long time to return advance $250 deposit. They don't answer the call or reply frequently after the business is done. I had to send someone to get $250 return. But the car was new, no issue with that. They took us to th airport after returning the car. That 2 good points.
Hi Asfaker,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were satisfied with the condition of the vehicle and appreciated the shuttle service to the airport. At the same time, we’re sorry to learn about the difficulties you experienced with the return of your deposit.
The release of the security deposit is processed at the end of the rental, but the timeframe for the funds to reappear depends on the issuing bank, which can sometimes take longer than expected. We understand how frustrating this can be, especially when communication feels slow, and we regret any inconvenience this caused.
If you would like us to review your rental in more detail, our customer care team will be happy to assist. Please contact us, using the form at www.usave.com/contact, with your reservation number so we can look into this further.
Kind regards,
U‑Save International
C'est vrai que la démarche pour prendre le véhicule c'est un peu surprenant pour la première fois mais après tout c'est bien passé dommage que le véhicule était un peu trop abimer à part cela tout ok
From the beginning up to the end a good and quick service. No problem concerning the shuttle service from and to the airport. Quick paperwork and no problems when returning the car.
Hi Stefan,
Thank you for your feedback. We’re delighted to hear that your rental experience was smooth from start to finish, with quick service, reliable shuttle transfers, and an easy return process. It’s great to know everything went well throughout your rental.
We truly appreciate you choosing U‑Save and hope to welcome you again soon.
Kind regards,
U‑Save International
Personale gentile, prezzo della copertura assicurativa ragionevole
Hi Riccardo,
Thank you for your feedback. We’re delighted to hear that this was your third experience with us and that you found our team friendly and the insurance coverage reasonably priced. We truly appreciate your continued trust and look forward to welcoming you again on your next rental.
Kind regards,
U‑Save International
My experience with U-Save car rental was great. There was a mix up in my pickup time, and had a 10 minute wait. As a result, I was given a free upgrade in vehicles, which more than made up for it.
I was very much satisfied with my rental, from the service and inexpensive cost.
Hi Greg,
Thank you for your wonderful feedback. We’re delighted to hear that you had such a great experience with us and that the free upgrade helped turn a short wait into a positive outcome. It’s great to know you were satisfied with both the service and the value of your rental.
We truly appreciate you choosing U‑Save and hope to welcome you again on your next trip.
Kind regards,
U‑Save International
Servizio eccezionale.
Auto nuove e pulite.
Hi Gerardo,
Thank you for your kind words. We’re delighted to hear that you received exceptional service at Ancona Airport and that the vehicle provided was new and clean. We truly appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind regards,
U-Save International
No problem with customer service, great car, low price, fast car's return
Hi Justyna,
Thank you for your review. We’re very glad to hear that you enjoyed a great offer and had no issues with our customer service. It’s wonderful to know the car met your expectations, the price was right, and the return process was quick and easy.
We appreciate you taking the time to share your experience.
Kind regards,
U‑Save International
Personale gentilissimo, lo utilizzerò ancora
Hi Alessandro,
Thank you for your review. We’re very happy to hear that our team in Bari was so kind and that you would choose to rent with us again. Feedback like yours is truly appreciated.
Thank you for taking the time to share your experience.
Kind regards,
U‑Save International
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you were satisfied with your rental and that we were able to provide you with the same model you’re familiar with and an even newer one at that. It’s great to know the experience met your expectations.
We appreciate you choosing U‑Save and hope to welcome you again soon.
Kind regards,
U‑Save International