On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very nice vehicle. Easy to modify usage and return. Great value for the cost. Cost was reasonable. Person booking appointment etc. was very helpful! All in all great experience!
I was issue a vehicle with one hub cap missing.and the bumper Conner on each end popped a lose as I was returning it.and I return a day before my due date. 🙁
Well our vacation started out a bit crazy with our rental mini van breaking down on day two. We had to go to an airport to exchange where we did wait several hours for a new mini van. I would not recommend calling the call center as they marked me down for a new rental instead of an exchange and attempted to charge me double my original. After further discussion, I was able to get a new mini van that was well kept and completed the rest of my trip with it. The Reynoldsburg location was fantastic to deal with but I did not like the airport staff in Greensboro as they were slow to deal with only minimal amount of people working. After I returned, my original people that I worked with made things right and were very considerate of my wasted vacation time. I really appreciated them and they are the ones who made me want to give 5 stars and rent from them again.
Hi Kay, thank you for sharing your experience. Hearing our team's care encouraged you to give 5 stars and consider renting with us again means the world. We look forward to seeing you again. - Lisa
Here's a sharper, more polished version with that added in:
⸻
I had a very frustrating experience with Enterprise Rent-A-Car. I needed a rental because my car was in an accident, and when I scheduled the appointment, I was told someone would be waiting for me at the body shop. Unfortunately, no one showed up, and I ended up waiting over an hour before they finally came to pick me up.
To make matters worse, when I called to check on the status, my call was actually hung up on, which only added to the frustration.
Once I arrived at the location, the rental process itself seemed to go smoothly and the car was fine. However, I later found out that the vehicle I was given—one I did not request—came with a small upcharge. This was never communicated to me at the time of pickup, which added another layer of unprofessionalism to the experience.
The issues continued during drop-off, when my card was charged incorrectly. I then had to call the branch six different times just to get the error corrected.
Overall, while the vehicle itself was fine, the customer service, communication, and overall professionalism were extremely disappointing. I expected much better, especially given the situation I was already dealing with.
We're listening and would like to know more, Monet. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Everyone had a good attitude with great customer service.
Hi Daniel, thank you so much for recognizing the positive attitudes and friendly service from our team. - Lisa
Good customer service, affordable, great vehicle, convenient. Rented a Mercedes sprinter van (15 passenger) - was spacious, roomy, in great condition. Other rental companies were charging much higher or didn't have the same capacity vehicle at all. Easy pickup and drop off.
Hi Preeti, thank you so much for your kind words! We're thrilled the sprinter van fit your needs so perfectly and that our friendly service and straightforward process made things easy for you. Thanks, Christina
Convenient location. Store personnel were all very helpful. Well staffed despite the surge of customers. Will use Enterprise again.
Hi Sean, thank you for your kind words and for highlighting our helpful team. We look forward to seeing you again. - Lisa
Met at repair shop with rental car. Changed it for smaller car in matamoras with no problem. Good service, easy change and return of vehicle.
Thank you for sharing your positive experience, Patricia. We’re delighted that the convenient vehicle exchange and easy return made your visit smooth and hassle-free. - Lisa
Recently I had to help a family member whom had a reservation with Hertz. Minimum I can say that that Hertz in Salisbury MD. Is horrific.
I immediately went to Enterprise ( I have dealt with for 25 year's in Salisbury MD.) as always very accommodating, especially Jay Stoddard. Whom was beyond sympathetic and yet very professional with our needs and rental.
Thank you, Katherine, for your kind words and longtime loyalty. We're glad Jay and the team provided respectful and professional service. We look forward to seeing you again. - Lisa
I showed up earlier then expected. The rental expert got me into a car and on my way. The staff are friendly, knowledgeable, and willing to go the extra mile.
Hi Joshua, thank you for your kind words. We're glad our team could get you on the road quickly and appreciate you recognizing their friendly and knowledgeable approach. - Lisa
Staff is polite and professional. They make renting quick and easy every time.
Thank you, Kwetana, for your kind words and continued trust. We’re delighted to hear our team makes the rental process smooth and enjoyable for you every time. Looking forward to assisting you again. - Lisa
The entire process was seamless. They even provided a text msg link that I could use for any questions or issues during the rental period. They replied immediately, saving me a phone call. The car was clean and in great shape. Will definitely rent from Enterprise again.
Thank you for sharing your experience. We're delighted to hear the process was seamless and that our quick responses made your rental stress-free. We look forward to providing you with another great experience in the future. - Lisa
I as assisted by Raymond who seemed knowledgeable and competent at his work, and compassionate toward customers. He ensured I felt satisfied with his service, the rental vehicle, and Enterprise as a whole. He appears ready for the next level in your or.
Raymond has definitely rekindled my continued usage of Enterprise Car Rental.
Hi Joey, thank you for taking the time to share your experience with Raymond. It means a lot to us that his dedication and care not only met your expectations but made such a positive impact on your loyalty. - Lisa
Jason was terrific under pressure. Never lose his professionalism. And my return was efficiently handled by Jema. Very pleased with the whole experience.
Thank you, Dorothy, for sharing your positive experience with Jason and Jema. It means a lot to us to hear how smoothly everything went. - Lisa
My entire experience was awesome. Danny was very professional and knowledgeable and gave GREAT customer service.
Thank you so much for your kind words, Chandra. We're thrilled to hear that Danny provided excellent service and made your experience great. - Lisa
Enterprise cars are new and neat. Enterprise staff are friendly. The car I hired from Enterprise company did not have any issues throughout the time I used it.
Hi Muritala, thank you for taking the time to share your great experience. We’re happy to hear you enjoyed the vehicle and found our team friendly. - Lisa
Great manager and staff, convenient location. Good vehicle selection. My call to change the drop-off time while I had the vehicle was quick and easy.
Hi Shayne, thank you for highlighting our friendly team and smooth service. We're delighted the drop-off change went effortlessly and we could offer a vehicle fit for your journey. - Lisa
Good friendly communication at a competitive rate.
Thank you for your positive feedback, Ted. We are glad you appreciated our communication and found our rates competitive. - Lisa
Hi Jack, we're thrilled to hear about your great experience and appreciate you trusting us to accommodate your needs. - Lisa
Excellent customer service at Ft Apache location in Las Vegas
Thanks so much for sharing your experience, Laney. We're thrilled our team made everything so smooth for you. - Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dwayne, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa