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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Employees were super helpful, office was nice and clean. Vehicle I rented was nicely washed and ready to go
Jason was terrific under pressure. Never lose his professionalism. And my return was efficiently handled by Jema. Very pleased with the whole experience.
Very friendly and good customer service enterprises is the best
My entire experience was awesome. Danny was very professional and knowledgeable and gave GREAT customer service.
Enterprise cars are new and neat. Enterprise staff are friendly. The car I hired from Enterprise company did not have any issues throughout the time I used it.
Great manager and staff, convenient location. Good vehicle selection. My call to change the drop-off time while I had the vehicle was quick and easy.
Good friendly communication at a competitive rate.
Excellent customer service at Ft Apache location in Las Vegas
Thanks so much for sharing your experience, Laney. We're thrilled our team made everything so smooth for you. - Lisa
Great customer service. Very knowledgeable with answering all my questions and also very friendly. I had two different vehicles and both were reliable while in my possession.
Thank you so much, Dave, for your kind words and for letting us know how smoothly your rentals went. It means a lot that you felt well supported and confident in your vehicles twice over — we look forward to making your next trip just as enjoyable. -Christina
Great experience with Enterprise Car Rental! I called ahead to book a car for a set date and time, and the car was ready for me as soon as I arrived. I highly recommend Enterprise if you need to rent a car!
Thank you, Lori, for your fantastic feedback and recommendation. We're delighted to hear everything was seamless and that the car was ready right on time. - Lisa
We appreciate your feedback, Diane. It's wonderful to hear that you consistently have a great experience with us. We look forward to seeing you again. - Lisa
Great speedy service. Knowledgeable associates. They check on you through out the rental time. Very clean dependable vehicles. I totally recommend them. They also have some of the newer vehicles that are on the market
Thank you, Tina, for your fantastic feedback. We're thrilled to hear you had a positive experience with our team and enjoyed our fleet of newer vehicles. Your recommendation means a lot to us. - Lisa
The cleanliness and quality of the rental was surpassed only by outstanding customer service I have come to expect from Enterprise. Thank you!
We appreciate your feedback, Justine. It's great to hear that our cleanliness and vehicle quality met your expectations, along with our customer service. Thank you for choosing us. - Lisa
They even gave me a ride back to pick up my vehicle from the shop that had performed the repair on my vehicle.
Phillip, we’re glad we could make your experience a little easier by providing a ride back to pick up your vehicle. Thank you for sharing your positive experience! -Christina
Easy experience for my first time. All my fears was put on ease. They picked me up from the collision shop and their check in was easy and fast. Thank you Enterprise for a smooth transaction. Your service was excellent 👌
Bernice, we’re so glad to hear your first experience was smooth and that our team could ease your worries throughout the process. It means a lot that our pickup and check-in made everything simple for you. Thank you for trusting us and sharing such positive feedback! -Christina
The people were great and the vehicle was fantastic. I would use them again in a heartbeat.
Roxanne, thank you for sharing your wonderful experience. We're delighted to hear both our team, and the vehicle exceeded your expectations, and we look forward to the opportunity to serve you again soon. -Christina
They treated us like we were family from the 1st foot into the doorway.if you have a question or a problem they always answer the phone.not some automated machine.we will definitely spread the word.
Colleen, thanks so much for sharing such kind words! We’re thrilled you felt welcomed like family from the star. Safe travels. -Christina
Lauren Healey and Michael Malobo in the local Enterprise office are absolutely amazing. Both of them are extremely accommodating, even staying past closing time to help me with last minute reservations. That level of service is what keeps me coming back to Enterprise every time.
Jonathan, thank you for highlighting Lauren and Michael's dedication to providing exceptional service. We truly value your trust and loyalty. Safe travels. -Christina
Francis is the best I was in and out in no time. He also found my travel cup and had it waiting for me. Great service and vehicle. I'll definitely be back next time.
Kirk, thank you so much for your enthusiastic feedback! We’re thrilled that Francis provided such speedy and thoughtful service, and we can’t wait to welcome you back on your next trip. Your support means a lot to us! -Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jack, we're thrilled to hear about your great experience and appreciate you trusting us to accommodate your needs. - Lisa