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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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System was very slow. I ended up putting in details 3 time before it was accepted. Previously It was seamless an worked quickly
Always good service at the Manchester airport branch.
I've used long time green motion in UK and was always a perfect experience, now I'm traveling to Austria I pick them for trust, pay attention to the "fine notification" fee as I think it's not very fair, even because the fine i received previously was not correct but and was appealed but they didn't refound the notification cost ( £70)
Hi Marco,
Thank you for your five-star review.
We love that you always have a perfect experience when renting with us from Green Motion UK. We appreciate your feedback on our fine admin fee. Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. Regrettably, even if the fine is found to have been issued in error by the issuing authority, as we have already incurred the costs stated above this fee is non-refundable. We would advise that you ask the issuing authority for further assistance under these circumstances.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used Green Motion a couple times around London and they have been good. Quite efficient. Good cars. Friendly. Well done
Hi Paul,
Thank you for your five-star review.
It is excellent to know that you find us to be good value and we appreciate your multiple bookings.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Overall everytime a good experience one however was that the van i be booked did not lock which was a bit hectic leaving it un attended unlocked … when i be informed the office thay said they rimg me back with a replacement but no ever did… truth be told it happend on nye…. Soooo yeah ok dw
Hi Lino,
Thank you for sharing your experience and for your kind words overall.
We’re sorry for the inconvenience you had with the van lock and account for falling short on follow-up. We appreciate you bringing this to our attention. We're always working to improve and hope to deliver smoother experiences in more destinations soon!
Kind regards,
Green Motion International Customer Services.
Clean car, easy shuttle service. All good but... the guy from staff asked me to open google maps and then took my phone to make 5 Star google review for Green motion by mentioning his Name. That's an absolute no-go. I have to give only one star to compemsate the self-love. Without that incident I would have given 4-5 Stars. But sorry that would not be fair.
Hi Markus,
Thank you for your honest feedback.
We're glad you found the car and shuttle service satisfactory. We sincerely apologize for the staff member crossing that line. You should never feel pressured in any way, and we are addressing this to ensure it doesn’t happen again. Your comfort and trust mean a lot to us.
Kind regards,
Green Motion International Customer Services.
Çok sıkıntılı bir durumdaydım ve deprem bölgesine erişmem gerekiyordu. Ehliyetimde ANTAKYA yazısını gören kimse sorgulama bile yapmadan hayır demişti. Greenmotion da çalışan arkadaşlar sağolsun çok yardımcı oldular. İzmir ADB şubesi
Hi Yusuf,
Thank you for your five-star review.
It is amazing to know that you were able to rent with us and you found our team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My flight cancelled by airlines after i booked one of your cars, i also paid extra for refund option but your company never refund my money. I supplied the proof and reason was one the terms that you accept to refund.
Hi Hamid,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I have provided Greenmotion with all the necessary booking information bt still cannot obtain VAT invoices. Why is this not an option when looking at my bookings. I am only using you again as this was a rush booking and I din't have time to search other sites
Hi Michael,
Thank you for your email.
We are truly sorry for any issues that you have faced in trying to obtain a VAT invoice. In order for us to investigate this for you, we kindly ask that you escalate your case by contacting us at [email protected].
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
The staff clearly explained the key features of the various plans and I was able to select the right option. Staff were friendly
Hi Shah,
Thank you for your five-star review.
It is great to know that our team were able to clearly explain the key features of the various plans we have to offer.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Our experience has always been fantastic with Green Motion. Everyone there is so nice and the prices are fantastic. Thank you
Hi Andrea,
Thank you for your five-star review.
We are delighted that your experiences with us are always fantastic.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent customer service.
Rented a van. It's based in multi storey car park that very difficult to manoeuvre around in a van and get in and out of spaces, next to concrete pillars and made for a stressful experience. Won't hire a van from there again. Also pick up location was poorly lit. I did not think I dented the van but couldn't be sure and got stung for a big repair bill.
Hi Matthew,
Thanks for sharing your thoughts.
We are really sorry your experience was stressful and ended up with unexpected charges. We truly appreciate honest feedback like yours and will use it to improve how we communicate parking challenges and our review process. I hope we can earn back your trust down the road.
Kind regards,
Green Motion International Customer Services.
The insurance options at the counter should match what I'm told on the website and not be given alternative options - as I've paid the insurance online already
Hi Paola,
Thank you for your four-star review.
We truly appreciate you choosing to rent with us on this occasion. If you feel that you have been given different information at the rental station, we kindly ask that you contact us using the form at www.greenmotion.com/contact-us so that we can look into this for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Foi rapido e facil. Alugo sempre com voces.
Hi Aline,
Thank you for your five-star review.
It is great to know that your experience of our service was quick and easy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were able to pick up the car with the deposit, only spending as little as 20 min (there was a person ahead of us), picked up the car, took pictures to verify that the damage that was there was from us, and set off. To bring it back, we filled the gas and dropped off the keys and done!
Hi Macey,
Thank you for your five-star review.
It is great to know that you found our service to be efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
As a frequent user, I have always received excellent service. The only issue I have noticed is that not all of my previous bookings appear on my account, which means I am not currently receiving the loyalty rewards I should be entitled to. I will raise this at the desk next time I visit.
Hi Sharon,
Thank you for your five-star review.
We are thrilled that you received excellent service from our team. If you would like to contact our team, using the form at www.greenmotion.com/contact-us, we would be more than happy to look into your loyalty level for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went fine from collection of the vehicle to return (I did have full insurance so that speeds up the process). Just waited less than 10 minutes at the airport for the shuttle and then went by smoothly the rest of the process
Hi Joana,
Thank you for your five-star review.
We are thrilled that you had a great rental with us and we apologise for the delay with the shuttle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great prices, helpful staff and excellent overall service. Had a great experience in Paphos airport and Larnaca airport offices.
Hi Anastasis,
Thank you for your five-star review.
It is brilliant to know that you found our teams at Green Motion Cyprus to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have previously rented from Green Motion and must say that the service given was always excellent and have always been very satisfied
Hi Sandra,
Thank you for your five-star review.
We are really pleased that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've rented with Greenmotion frequently for almost a year and it's been a very pleasant experience. Even when I had issues on the road they've been helpful and quick to answer.
Hi Javier,
Thank you for your five-star review.
It is amazing to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've been renting regularly with my local Greenmotion agency for about a year and I've been very satisfied. The process to check-out the vehicle is fast and the personnel is kind. The vehicles themselves are well-kept.
Very reliable and good rent-a-car with clear explained rules. This is my second time I am using their services and I was very satisfied with the service. At that time I rented the car in Croatia.
Hi Igor,
Thank you for your five-star review.
It is amazing to know that you find our service to be very reliable and that you enjoyed your rental at Green Motion Croatia.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was picked up by the van at the Zagreb airport, I did not lose more than 5 mins on procedures in the branch, since they actually used data and copies of my docs sent way before and I got brand new car. Returning was less than 5 mins, since I prepaid full insurance and I was brought to Zagreb airport without any issues. My full score, 5 stars!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shaun J,
Thank you for your three-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.