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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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I spoke to Miguel A. And he provided exceptional customer service. He was professional, anticipated any questions I may have had and showed him that he truly knew the town of Avon. In my opinion, he's deserving of 10 stars not just 5! 😊
I called because I had tried to reserve online but didn't receive a confirmation.
Dave was very helpful and patient
Greetings Brenda,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Daniel was excellent. Good communication. Well organized. Job well done..
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Emmanuel was very professional and easy to deal with. He was able to get a small discount which was appreciated. Keep up the solid work E.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I called to get assistance with canceling my reservation because I cant find my reservation email. He was rude and did not take time to try to assistance me. Just transferred me to the area that ask me for the reservation number that I told him I did not have. And hung up and called back and was told he could not assistance me. He didn't even look to see if he could locate my reservation.
Greetings,
I’d love to help! Please provide me with the itinerary number beginning in H for your reservation, or the phone number and email associated with the reservation. Feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Sad I paid 89 dollars n the fan was busted n it had no microwave so my pregnant fiancé couldn't eat...
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
It took 32 min to get a reservation. I asked Google for a local number for the motel, and called the number I got. I asked Hazel if this was the local number for the motel. She said no, but that this was the number I would be given by the motel desk to make a reservation - which is not true. She said the cost of the room was $250, but because I was s BW rewards member, I would get it for half of that. I think this was still overpriced.
When my card wouldn't go through, it took her 25 min. To ask if there was a different email the card was connected to. I will not use reservations.com again.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Johora was able to find a great room for the night with our dog. She was very friendly and helpful thank you
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Surprisingly easy to book my reservation. I gave the agent my parameters and the reason for travel and he found me a good value location in close proximity to my destination.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The person I spoke with was helpful and easy to work with. There was some lag time in the call on my end so there was some difficulty getting the numbers of my card through to her. She was so patient as we finally got through it. Also, when I first called in I gave her the wrong dates. She was kind to me as I had to correct it. I appreciated her patience with me throughout the conversation.
Greetings Sandra,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Answered phone as"Temple Gardens Hotel & Spa" but in actual fact it was not🤯🤬
I tried calling back but was unable to speak to a person who could cancel the transaction. My banks fraud department has been notified.
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie P.
I had a glitch trying to do the reservation myself. The Agent was very helpful and was able to get me what I attempted to do myself.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I called to make reservation, the hotel I chose didn't have a room with the accommodation I wished. The booking agent found us a room with the requested accommodation and booked the room for us. That was unexpected and extremely helpful!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
He charged me for a refund protection plan that I did not authorize him to charge for a $35.13, which I would like reimbursed immediately
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Bad.
The agent was pushy, hard to understand, lied, and refused to give any discounts. They said there was only 1 room with two queen beds and 1 room with a king bed. It was inconceivable to believe that Sunnyside, WA was booked full on a Thursday night in February. Sure enough upon check in at 9 pm the parking lot was less than half full. The front desk person said they had plenty of rooms and she could have saved me money had I called them directly, which is what I thought I did, but obviously got a reservation call center instead. Never again!
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called and asked for a bereavement rate. The agent quoted me $119 a night 3 days. Instead my card was charged $1066. 84. When i called back an AI agent answered and gave me an 1800number. No one picked up. I canceled the reservation. Now i have to wait 7 days to get my money back.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I made my reservation in September for a stay on February 29 to see Chris Stapleton at Winstar. My confirmation in September said I had paid in full. I received a call from Krisna the night before telling me I had not paid and would be cancelled if I did not give her my credit card. This sounded like a scam to me. I lhad to look back to September to see if I had been charged. I did not see where I was charged but by this time I was very frustrated. I said I would just pay the next day when I check in. I was told she needed a card now or I would be cancelled. That was policy. This infuriated me and I admit I was very rude. Kristan then cancelled my reservation because I disrespected her.
Greetings Faye,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
So I googled super8 Abbotsford before we left home and called the number provided talk to some lady booked the hotel told her we had 2dogs and wanted the outdoor suites. So upon getting to super8 to get our rooms the lady on the phone was from Expedia and didn't even say I had 2dogs and wanted the outdoor suite as it's easier with the dogs I dont recommend calling them call the hotel directly as they lie to you and say they are the hotel but the aren't. Not mad at super8 at all the were super nice and accommodating
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very pleasant and helpful customer rep.
Asked me about which organizations I was apart of for discounts which I had not thought of to ask about.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I booked a room for my grandson fifth birthday. My agent found me the room I needed. She was excellent. Highly recommend her.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Ginnie,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.