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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 5,997 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Reservations with Anya was smooth and easy, she was accomodating through phone and tried her best to accomodate us. 👍👍
Kind courteous. He had knowledge of the availability and I had already spoke to someone that could not spell my name correctly. He made it all better in a quick manner
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
My wife and I are here in Las Vegas to visit our Daughter, Grandson, Granddaughter and our Greatgranddaughter.
We needed a place to spend a night so with the help Joanna Marry she assisted me with reservations at "Best Western Plus" She was a wonderful person to explain everything with me that I needed to know.
Thank you, Joanna very nice Lady to speak with.
Thomas & Ramona Ballard
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
At times the call seemed to go out and I had to repeat myself. For the most part the reservation went well but towards the end it reported that it was having difficulty confirming my reservation and it was going to send me to customer service but then I got a text saying it was confirmed
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Robert was great book me a room patient helpful there was some issue and don't know why but stuck with me on the phone we got through it it was some kind of problem but he was good patient and it all went through
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
We've stayed at the motel before and always wanted to have the view of the river. Now we get to try it!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Terrence was very upbeat, kind, helpful and thorough! Terrence was patient with spelling of my hard name and made sure I understood all the details and helped me navigate the system. Super grateful. Very positive experience!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The agent went above and beyond to find a room with two beds. She was great to work with.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I booked a Jacuzzi jet tub suite and I was told that I could check in within one hour of making the reservation when I arrived at the hotel and confronted the front clerk about it to check in. She told me that I could not until three PM. But I could check in if I got just a regular room. I specifically wanted the jetted tub room. So now I have to settle for less for the same price because the hotel would not knock off any of the cost of the room. This was absolutely horrible and misleading. And caused conflict between me and the front clerk. This was absolutely a horrible experience and I would not wish it on anyone else because it is unacceptable.
Greetings Jeremy,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie P.
The customer service rep name was Francisco he was a very delightful young man. He provided me with excellent support and service.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Started off with Joleen talking just a little bit fast which made it a little hard to understand
Once I asked her to slow down she was more than helpful
I would ask for her again if I was given the choice
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Was not aware I had been sent to a third party service. Charges were outrageous. I'm 83 years old and was deceived. I've attempted to cancel within one hour. We'll see if I'm ripped off.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I called in to book a specific room and John went above and beyond to help me book it. He even found some great discounts. Thanks John for all your help
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I spoke to Miguel A. And he provided exceptional customer service. He was professional, anticipated any questions I may have had and showed him that he truly knew the town of Avon. In my opinion, he's deserving of 10 stars not just 5! 😊
Greetings Ginnie,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I called because I had tried to reserve online but didn't receive a confirmation.
Dave was very helpful and patient
Greetings Brenda,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Daniel was excellent. Good communication. Well organized. Job well done..
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Emmanuel was very professional and easy to deal with. He was able to get a small discount which was appreciated. Keep up the solid work E.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I called to get assistance with canceling my reservation because I cant find my reservation email. He was rude and did not take time to try to assistance me. Just transferred me to the area that ask me for the reservation number that I told him I did not have. And hung up and called back and was told he could not assistance me. He didn't even look to see if he could locate my reservation.
Greetings,
I’d love to help! Please provide me with the itinerary number beginning in H for your reservation, or the phone number and email associated with the reservation. Feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Sad I paid 89 dollars n the fan was busted n it had no microwave so my pregnant fiancé couldn't eat...
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
It took 32 min to get a reservation. I asked Google for a local number for the motel, and called the number I got. I asked Hazel if this was the local number for the motel. She said no, but that this was the number I would be given by the motel desk to make a reservation - which is not true. She said the cost of the room was $250, but because I was s BW rewards member, I would get it for half of that. I think this was still overpriced.
When my card wouldn't go through, it took her 25 min. To ask if there was a different email the card was connected to. I will not use reservations.com again.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.