BookOnlineReviews 10,107

I was trying to book a room at Home2 Suites but there were no rooms available for me, my husband, and two grandchildren. Angel assisted me with finding hotel nearby at the last minute! Awesome customer service.

I didn't appreciate the information

I only found out when I checked in that you were at all part of the hotel chain.

I would never recommend this service.

I had to call to make a reservation because I bank ant ann obscure Bank and I spoke to reservations. It was just wonderful very awesome. Very nice. Made me feel very comfortable and cared for.

Terrible customer service. Agent lied to me!

Hi this is shamol paul. I got an excellent customer service from one of your team member her name is JUSTINE MAE. She was on phone with me almost an hour to give me a good service and i am very happy for her service. OK, give your review a title. Hi this is Chevel Paul.

Such a kind helpful gentleman. He listened and answered all of my questions.

AI creates a stressful situation because it cuts you off and speaks over the caller.

Marco was so helpful and searched for the best room option for my family. Everything we wanted was booked but he had the best customer service attitude. He made sure we found a booking before we hung up. So appreciative of your service.

Total miscommunication! Joyce did not meet my expectations! She miscommunicated to me she understood about a group booking that I needed but that did not happen! We went back and forth with cancellation policy which led me to believe I could cancel in which she verbally told me I could but could not confirm through email! Now I have a outstanding balance on credit card under review
Not happy with the customer service!

Emilio was a big help in making me feel better after a third party app screwed up my reservation. He put me back in a better mood for my travels.

Oscar was a life saver. He went above and beyond to find us a reservation. We owe him dearly. Best experience ever. Thank you Oscar

Hugo was very courteous, respectful, and helpful during our call. He got me the best price and helped me get what would work best for me. Thank you.

Due to a flight delay my child and her young family needed to be able to stay overnight and near the airport. Jorge Alexis very professionally helped me make a reservation for them. Now I don't need to worry about them in their time of need. They are also thankful for an easy solution.

I was told it was refundable, I was told it was in Canadian funds. It wasn't. At first it seemed great, easy tog et sales when you lie about everything now I have to file a dispute and wait for them to refund my money

Reservation was made. Cancelation was not explained at time of making my reservation. I called to cancel due to not being able to attend our event in. Lakeland. When I called to cancel a different agent told me I would be penalized for canceling before 2-20-2026. Not a good experience.

Proceeded to charge my credit card while I was explaining I did not have authorization to travel yet. Now they have to review what they've entered and it will take 2 to 10 business days to restore the money to my credit card.

I was trying to book a room for a convention.In march and there were no openings in diego was kind enough to offer me alternate options at your nearby hotel. He was a great help

Eric was so nice and patient with me and got us the booking we wanted! I was getting tired after a long day planning a trip, so his patience was much appreciated!

Christian was very professional and helpful. He was very agreeable about accommodating our preferences and made the reservation process high satisfactory.