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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I bought a set of marker lights that were an open box item that you all said work like New install them. They did not work. I had to return them and received no compensation basically.
I ordered a clutch kit and got a rotor instead. Don't know how the two got mixed up but definitely won't be shopping here if i need my orders on time.
Hello Axel,
Thank you for your recent order with AmericanMuscle and for sharing your experience with us. We were disappointed to hear that you received a rotor and not the clutch kit that you ordered. It is our goal to have order shipped quickly and correctly, and this was not your experience and your frustration is understandable.
We reviewed your order and show that you contacted us, and we set up a return for the rotor and the replacement McLeod Super Street Pro Organic/Ceramic Clutch Kit; 10-Spline (05-10 Mustang GT) shipped to you and they are expected to be delivered 3/24/2026.
To thank you for your understanding of this error, we issued a credit to your AmericanMuscle account. This credit can be used on a future purchase and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have been doing business with AM for over a decade. Between normal mx, and upgrades, they have really helped my 2005 GT stay healthy.
It was very straight forward and ease to accomplish. Shipping is fast and everything in stock.
I find that they are very friendly and helpful. I was going to order a certain part and the assistant suggested a different upgrade that would be much better suited for my car - I went with his suggestion and talked to a Mechanic after and he agreed that was a wise choice - Tks So Much
Exelente calidad en los productos y puedes encontrar ayuda en la misma página si tienes alguna duda
The website is very informative, with great videos of the product and installation instructions. It was very easy and convenient to navigate the website for my purchase with great communication and fast shipping and tracking emails provided.
The item I bought was stated in stock then came back out of stock once purchased a day later through email. Individual was somewhat helpful about the item but wish I would have known it was out of stock at time of purchase.
Hello Mason,
Thank you for your recent order for the Dual A-Pillar Gauge Pod and for taking the time to share your feedback with us. We reviewed your order, and we do apologize for this situation, and your frustration is understandable.
We do work hard to have the correct inventory noted on our website, but there are times we are not aware the items is out of stock, until we submit an order to the manufacturer.
For you order, this is being sent to you directly from the manufacturer, and once we submitted your order, they informed us that they are currently out of stock. They are expecting to have more in stock at the end of March, the beginning of April.
Due to this situation, we issued a credit to your AmericanMuscle account. This credit can be used on a future purchase and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I'm always impressed with AM's selection of parts/hear and their top-notch customer service. And, as always, the free shipping is a huge bonus! I'd like to especially thank Justin for all his help. Keep up the great work, team!
Love the product and will update photos upon install! I was really disappointed product didn't come with stickers or even a "American Muscle" sticker! I'm building a track car hard to sponsor without stickers to rep lol needing those!
Haven't ordered since last order kept getting pushed back. I just ordered directly from company and had no issues and got it cheaper.
Hello Skyler,
Thank you for your recent order for the V2 Style Chin Spoiler; Unpainted (10-13 Camaro SS) and for taking a moment to share your feedback with us. We apologize that you experienced delays in receiving on of our previous orders from AmericanMuscle.
We reviewed your most recent order, and we show that the Get it by Date is notes as 3/21-3/23. This item is being sent to you directly from the manufacturer. You should have received an email with the tracking number for this order.
You shared that you experienced a delay in a previous order, could you email [email protected] and share the order information for the order that you experienced a delay in receiving the order. We would like to take a look at the order and see why there were delays. And share our resolution with you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
A company like this one can definitely afford to reimburse customers for damaged parts. Refusing to do so is blatant greed. My spark plug wires burned after I spent $120 on them. Is it AM's fault that Ford Engineering decided to place the EGR so close to the wires? No, but regardless, for the amount of money spent, I felt that replacing the wires was the morally correct thing to do. Instead, Livewires went above and beyond to make sure I had good wires that weren't burnt, which are still on my Mustang as I type this. I shouldn't have had to reach out to Livewires because of the horrible customer service I received from AM. I personally think AM is an example of the type of business that I do not want to run, regardless of success.
Hello Sydney,
Thank you for taking the time to share your feedback with AmericanMuscle regarding your service experience. We were disappointed to hear of the issues you have experienced with the Performance Distributors LiveWires Spark Plug Wires that you purchased in January 2024.
We were happy to hear that the manufacturer was able to assist you and send new wires to you. We do apologize that we were unable to assist you with your request. We reviewed your order, and we confirmed with the manufacturer, that this item does come with a one-year warranty, but that warranty would have expired in January 2025.
For the majority of our items, we offer a 30-day return policy, and then if the manufacturer offers a warranty, we will work with our customers to see if the item would be eligible for a return. We do apologize that when you contacted us last year, the representative you spoke with did not look into the options available to you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
During my most recent purchase, everything I was looking for was easy to find. From my search to checkout, everything went very smoothly.
The online sales reps are always super informative and helpful when it comes to what you want done with your car, fitment, and everything else when you modify. Like if it will need to be tuned after the mod.
Very helpful when needed always a fast response amazing service, and always a very fast and very professional response and opinion
They blocked my account because I had a chargeback, how immature are you? Maybe if your business practices were ethical and convenient for the customer people wouldnt have to do charge backs. You do realize I can still order my parts from another email and mailing address... IDIOTS lol
Hello Alsonso,
Thank you for sharing your feedback with AmericanMuscle. We appreciate your comments, and we do apologize about this situation.
We reviewed your order and due to the charge back that was filed, we are unable to remove the block on your account. However, our records indicate that a charge back (dispute) was filed with your bank for the order you placed in 2022 regarding the payment for your order. Charge backs are treated as serious payment issues, and per our policies, accounts associated with unresolved charge backs cannot be reinstated. We understand this may be disappointing, but this measure helps us maintain a secure and fair environment for all our customers.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I wish the parts they discontinued they still made since they brought all these other vehicle companies stuff for new edge been slowly disappearing the most popular car in all times right now...
Hello Robert,
Thank you for your recent order from AmericanMuscle and for sharing your feedback with us.
WE can understand your frustration when you are looking for a specific part, and it is now noted as discontinued. Please know, there are several reasons why an item may be set as discontinued. It could be we are waiting for a defect or issue to be corrected before we put it back up for sale on our site. There are other times, when we receive notice from the manufacturer, and they shared that they have decided to discontinue the item. We do at times readd the discontinued items back onto our site.
If you are looking for a specific item, please contact our Sales Team, and they will be happy to assist you in locating a similar item that may work for your Mustang.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Years ago, the staff was a pleasure to talk to, and to work with. They cared about their cars and products. I don't know how it is now, but I do know, I wasn't able to get a hold of someone at 3:45 PM EST.
I have ordered several times from American Muscle and always recieved exactly what I ordered sometimes faster than expected too! I will be ordering again in the future.
I ordered a "OEM" purge valve for my 2020 Mustang for $74.99. I received a Dorman brand purge valve that I could have gotten for $37.99 elsewhere. Thought I was going to receive a Motorcraft OEM part. No where in the description did it indicate the part is a Dorman part. Crazy markup and misleading. Won't be buying anything from American Muscle again. 👎🏼
Hello Jeremy,
Thank you for sharing your feedback regarding your recent purchase for the Evaporative Emissions Purge Valve (15-21 Mustang EcoBoost). We do apologize that you were not satisfied with the item that you ordered. We do show that this item is a direct OEM replacement For Reliable Functionality. We do want our customers to be satisfied with the products they order from AmericanMuscle.
If you would like to set up a return for the item, you can contact our Customer Service, or you can initiate the return on our Customer Portal, [email protected]. You can enter your order information and initiate the return.
We do offer a price match on the majority of our items. If your purchase is within the last 7 days, we can match the price with some exceptions. We can't match prices from auction or wholesale sites like eBay or TireRack, nor can we match other sites' coupons or discounts. If you could provide a link to the item on the website you're referring to, I'd be happy to take a look for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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Hello Vernon,
Thank you for taking time to share your experience with AmericanMuscle. Thank you also for being a member of our Military, Medical and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for the service you provide to our country and our communities.
We are sorry to hear that the open box rear side market lights that you ordered did not work after you installed them. We do work hard to make sure that the Open Box items that we add to our website are in working material and lists if there were any damage or if parts are missing. This was not your experience and your frustration is understandable.
We do show that you returned the marker lights, and you used the credit to purchase a new set. We do want to thank you for your understanding of this situation. Due to this, we issued a credit to your AmericanMuscle account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy