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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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It was a great experience they made my purchase easy and educated me on some things I didn't know I recomend.
Very pleasurable and knowledgeable. Miguel was fast and had everything ready for me. He's a good person to work with.
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Not sure why they want a review before i get my product but here it is for the process thus far. From time i purchased to shipping was excellent. I can not tell you how the product is yet because they want a review before the the product is in my possession, but I will definitely leave a review when I get my pcm/ecu installed. Everyone i have talked to has been very respectful and helpful. I did like the phone to let me know product was sent out. The shipping was not updated and still is not. I was told with in 2 days I would have my pcm/ecu. Hope it is true being a Sunday is when I was told I would get it.
Thanks for the review and rating!; we truly appreciate you taking the time to share your experience. We’re always looking to improve and hope to have the chance to serve you even better next time. Don’t hesitate to reach out if there’s anything we can assist with!
I can not say anything regarding the product that's because I never got it, after the time line to be actually at my place got a email saying they were behind and will be shipped in the next 2 days, after those 2 days pass by the product wasn't send so I cancelled the order. If you want to do business with a company who doesn't keep their part of the agreement go with them maybe.
I won't recommend this business to anyone (maybe people who I dislike yes) save yourself time and get it somewhere else
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Excellent communication. Knew exactly what parts I needed and followed through every step of the way. Wish every company was this thorough and professional. Thank you Jenelyn!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Milla was a great help knew exactly what to do. Great representative of your company. So nice comfortable to talk with great listener. Product knowledge was great.
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The ECM went bad, we called and Janine was thoughtful, helpful and absolutely wonderful. The delivery is fast! Appreciate this company! Highly recommend!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
The young female that answered the phone walked me through the order process was very knowledgeable handled everything very fast
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Excellent service we used you guys in the past were a repeat customer and we will continue to make business with you in the future
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
La atención de Moises es exelente; siempre resolviendo dudas y ofreciendo la mejor solución
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
It went very well and Anik was very helpful. I was so well pleased with the service that when I called my mechanic that the PCM would be here next week, I also told him that Dillon Automotive should add them to their buy list and he told me that he spoke with the owner about just that and were probably going to be contacting you to what it would take to do that.
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My experience with Raniella was very fast and easy to follow. Raniella was very helpful with all my questions regarding my purchase including shipping. I will definitely recommend!
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As an independent repair shop I have ordered several items from Flagship One. Always great customer service and great success from their products. I will continue to be a loyal customer and look forward to working with them again.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Well, it was kinda like ya know, when you see a pretty girl and your heart skips a beat or when you jump out of a C-130 for the first time, you know sorta exciting like that.
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I would like to write about the great experience i had with Flagship1 from the first look on the internet to final payment and beyond. The explanation and care i recived made me feel like I spent $1,000 instead of just under $200. Communication has been many and to the point. All the attention make me feel confident I made the right choice
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Mr. Niel was very attentive as I attempted to explain the issue with the purchased FLAGSHIP module for my vehicle. He then took action to assist me in resolving the issue as support.
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I was very impressed with the salesman he was very nice and knowledge of the the part I ordered. I just like the way he described the automotive part I was ordering and the parts information he was very helpful and favorable and to mention professional
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The customer service was excellent and it was very easy to order my PCM for my Jeep Wrangler, which nobody else seemed to be able to do. Thank you so much for making this very easy.
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Rose was very professional and answered all of my questions. The part has already shipped to me and should arrive by Monday
They shipped it from New York to me in Ohio so the response was better than I expected. Pricing was competitive and again Rose was terrific.
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The ladywho took my order very nice and patient with me. Answered all my questions. Yes I will recommend to lots of other's. I look forward to be doing more business with them.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.