On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered a catalog to see what's available for my old truck. I was billed, but never received a catalog. :(
The engine gasket kit had been out of stock for a couple months.
I was notified when it had become available at the end of February. I opened the Ecklers website, selected the kit for the engine, ordered one and completed the payment process with ease. It has always been a simple and trouble free process.
Good website, good experience, great products!
Great products, great service. I will continue to use Ecklers as my go-to parts supplier.
Just ordered tires from Eckler at an outstanding price - Thank you! I also picked up a '56 T-Bird a few weeks ago to restore, and Eckler's parts selection is impresive … makes keeping things correct and straightforward. Thanks, Eckler!
The package was delivered with an open box and you guys didn't even pack the stuff with care or put packing tape or bubbles so all the products are opened in the box and might have been damaged because they were just thrown in a box. Also, I'm missing some items from my order. Not cool
Hello Luis,
Thank you for taking the time to share your feedback with us regarding your recent service experience. We do apologize that your order was delivered showing damage to the box and that you were missing items. Please know this is not indicative of the service we strive to provide to our customers.
We reviewed your order, and we were unable to determine from your feedback which items were missing from your order. If you could please reach out to our Customer Service Team and provide this information they will be happy to assist you. You can also email [email protected] and share with us your order information and which items you did not receive. We can also set up a return/replacement for the item that you received that showed damage to the box.
If you have any additional questions or comments, please contact us and we will be happy to assist you.
Thank you,
Amy
Experience was great never had issues ordering online quick service the right product. Great quality will continue to do business with Ecklers
Just received a hinge pin removal tool that I ordered. It is a piece of junk. Metal is soft. Pins bent. Was only able to successfully remove one of six pins.
Hello Leon,
Thank you for sharing your feedback with Ecklers regarding your recent order for the OPR Hinge Pin Removal Tool/ 32-48. We were disappointed to hear that you were not satisfied with the quality of the item you received.
We would also like to thank you for being a member of our Military, Medical, and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for your service to our country and our communities.
We do want our customers to be happy and satisfied with the items they order. If you would like to set up a return/refund for this item, please contact us and we will be happy to assist you. You can also initiate the return using our Customer Portal, https://orders.ecklers.com/
Due to this situation, we issued a credit to your Ecklers account, and this credit can be used on a future order. This credit is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Great deal on Ecklers - unfortunately purchase was cancelled after 3 days without explanation - refund was issued minus shipping - I had to contact them for my shipping refund. Obviously - not pleased with this experience.
Hello Paula,
Thank you for taking the time to share your feedback with Ecklers regarding your recent order for the OPR Chevelle Gas Tank, Dull Finish, With EEC, 1970. We reviewed your order, and we do apologize for this situation. We do work hard to have our website updated with the correct information and in this situation we fell short of our goal, and more importantly your expectations with this order.
Once we received your order, and sent the request to the manufacturer, who would be shipping the item to you, they shared with us that this item has been discontinued, and they would be unable to fulfill this request. We did cancel the item and refund you for the cost of the item, and unfortunately the system did not automatically refund you the shipping. Thank you for reaching out to us to have the shipping refunded to you.
Due to this situation, we issued a credit to your Ecklers account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions, please contact us and we will be happy to assist you.
Thank you,
Amy
It was a good experience. I got the parts that I wanted at a fair price and they arrived at a reasonable amount of time I will definitely buy again
I bought a motor meter that did not fit on my 1930 radiator and I bought the mud scrap plates for the running boards fit perfect and the quality was excellent. I will shop again.
I have been shopping around for an extender that will work with my 72 Chevelle, and have come up empty, until I spoke with Sam at Ecklers. Even though it is not rated as compatible, I took Sam's advice and ordered the Corvette extender. It works perfectly. I would suggest Eckler's adding this compatibility to the catalog for item *******.
Came across you Clearance and good deals on Model A Ford parts and just could not pass it up. Pretty simple n easy to go through and order parts. Very good experience.
It's been years since I used y'all but my last experience with C. C. was unpleasant and ecklers as I remember was reliable. Y'all were out of what I needed before.
The website made it very easy by having all the parts I needed. I would purchase from Ecklers again and have no problem recommending them to other automobile enthusiasts.
Sherry worked with me patiently to ensure I ordered the correct pattern rear seat covers for my 1967 fairlane GTA
She was very polite and knowledgeable in her research to make sure things were correct.
The bracket I recently purchased doesn't fit properly. It looks very close to the original I have but if I end up using the one I purchased, I'll need to alter it so it can fit to the windshield frame. I just purchased a couple screws that hopefully will allow me to use my original bracket and tighten the mirror.
Hello John,
Thank you for taking a moment to share your feedback with Ecklers regarding your recent purchase of Inside Rear View Mirror Bracket, Convertible, 1967. We are disappointed to hear that you are experiencing issues while installing the bracket.
We reviewed the product page, and we do show that this should fit a 1697 Camaro RS, Convertible. If you are still experiencing issues, please contact us, and we can assist you in setting up a return. You may also call and ask to speak with a member of our Sales Team for assistance in confirming the fitment.
If you have any additional questions, please contact us and we will be happy to assist you.
Thank you,
Amy
I have had nothing but, a great experience with Ecklers. Pricing has been affordable especially when you find items on sale. The fact that they provide different forms of payment ie; affirm, paypal and debit card is awesome. Their catalog of parts makes it easy to get what you need for your classic car
For me it has been the quality and prices of certain items. I have not been disappointed with any of my purchases. I must include that their customer service is great! I will continue to shop here
Product selection is great for hard to find items and factory replacements. Have to wait for pricing on items sometimes as cost is more than some other competitors.
Good selection of products and sale prices are comparable to other sites
Balancer was just as order and discretion was spot on.Tha only downside was tracking it could a little more work in notifications on the order is at thank you
I have tried ordering a vacuum boot twice and ecklers sends me a speedometer. Which I wish work as I need one but it doesn't. The last order was lost.
Hello Timothy,
Thank you for sharing your feedback with Ecklers regarding your recent service experience. We do apologize that you placed an order for CA Front/Rear Bumper Retainers; 18-Piece and you received a speedometer in error. We work hard to have our orders shipped quickly and correctly, and we fell short of our goal and your frustration is understandable.
We want to also thank you for being a member of our Military, Medical, and First Responders Cash Back Program. We are happy to offer this program to thank our customers, like you, for your service to our country and our communities.
We are reviewing why this occurred, and we do appreciate your understanding of this error. We were also disappointed to heard that the replacement that shipped 1/23 was lost and never delivered to you. I reviewed the tracking this morning, and it shows movement, I cannot see if it is being returned to our warehouse or to your address.
Due to this situation, we issued a credit to your Ecklers account and this can be used on a future order. Please note, this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
When I was checking out, the app assumed I was paying with the same card I used the last time I ordered... I actually wanted to use another card to get more points.
Oh well... no big deal
Hello Mike,
Thank you for sharing your feedback with us regarding your recent order experience with Ecklers. We apologize for the frustration and inconvenience this situation has caused you,
We reviewed your account, and we do not see that you have any saved payments and your other order, you used Affirm to purchase the item. When you go to the checkout, it should give you the following options:
Credit Card
PayPal
Affirm
Do you have a payment saved to your device, where you can select to use the saved payment? I know that i have a card saved to my phone and have made the error of using that when I did not mean to.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
Thank you for taking the time to share your feedback with Ecklers regarding your recent request for a catalog to be mailed to you. We do apologize that you have not received the catalog you ordered on 2/9/2026. The catalogs are sent as bulk mail and they are shipped at one time.
We submitted a request to have a catalog shipped to you. We ask that you please allow 2-3 weeks for delivery.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy