On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
During the shopping a pop up appeared which said you would send a 10 off coupon just to sign up with email... surprise the coupon never showed up and now you have my email... I should have known.
Very happy with the company. Parts delivered in 2 days. Package was perfect. Couldn't be any better.
I ordered parts from Eckler first time and can say that it was a pleasure ordering parts. I spoke with Jill who was informed and answered all of my questions. I haven't received my parts yet, so I can hopefully follow up when I receive my order.
I called and spoke to a rep by the name of Colby Sherman and asked him about your St Patrick's day add of which showed a black seat that said the price was $999.00 in the market and to open for Eckers special pricing and when I opened it said $1448 and when I explained it to Cody he asked me to send him a copy and he would see what he could do but that shipping it would be another $400.00 bringing the total to$ 1848. 00. I never heard back from Cody at *******@turn5.com After 5 days of not hearing back from him I moved on to Jegs where I bought the same seat to $1248. 00 and free shipping…imagine that…your so called service technicians don't do your company any justice and to bad I had to find this out as a customer
Hello James,
Thank you for taking the time to share your experience with Ecklers regarding your recent service experience. We do apologize that you did not receive a response from the representative that you recently spoke with regarding the price for 1956 Chevy back Seats.
I understand that you went to another store to purchase the seats due to this experience, and we are glad that you found them at the price your noted in your conversation with our Sales Team, but we are sorry we were unable to assist you at that time with this situation.
If a situation like this occurs in the future, pleas contact us and see if you can send the information to the representative while you are on the phone so that we can make sure the representative received your email and if we are able to offer the item at the price you share with us.
Due to this experience, we issued a credit to your Ecklers account. This credit can be used on a future order, and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I was having issues with placing an order on line, so I called spoke to a very nice & knowledgeable man. I was able to place the order easy as pie, wish I would have done that in the first place.
From now on I'll go on line to start, and then call to place the order, much better for me.
My 65 Fairlane 500 is a restomod and will be my daily driver whenever I finish. Ecklers has been a huge help with the variety and unique parts that I have purchased for my ride. The website is easy to use and order parts. For the few years I have used Ecklers I don't remember ever having a problem with my orders.
Thanks, Ecklers keep it up.
I had a Corvette years ago and Ecklers always had what I needed and shipped items quickly. I just bought another Corvette and Ecklers was my first stop for parts / accessories.
Your Sales Representative Tammy was very helpful and went out of the way to answer my questions for me. I had a few questions about my order that I was not sure about. Tammy looked into all of my concerns and was able to clear things up for me. I really appreciate the extra effort. Your sales staff are always wonderful to deal with whenever I call, Thank You! Edgar
The picture of the sending unit screws shows copper sealing washers. I received the screws with plain steel washers which are useless for sealing tank unit screws.
Hello Lynn,
Thank you for taking a moment to share your feedback with Ecklers regarding the washers that you recently received. We do apologize that the washers you received were steel and did not match the photo on our website.
We reviewed your order, and we do see that you reached out to our Customer Service Team, and they were able to assist you in setting up a return and replacement for the washers. The new washers are in the process of being shipped to you. Please note they are shipping vis USPS.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I generally find prices at Eckler's are higher than other sites. On this particular order the shipping was lower but the product price comparable.
Hello Johnny,
Thank you for your recent order and for sharing your feedback with Ecklers regarding your recent service experience. We can understand your frustration when an item on our site is more expensive than some of our competitors websites.
We completely understand how important it is to feel confident you're getting the best value. Your feedback is genuinely appreciated, and it's something we take seriously as we continually review our pricing and offerings.
While our prices may sometimes be higher than competitors, we strive to reflect the quality, service, and reliability we provide. That said, I understand that this may not always align with your needs, and I regret any inconvenience this has caused.
We also do offer a price match program for the majority of our items. We price match other competitors websites (sale prices too!) and most of our recent catalogs! For a price match the item must be:
same manufacturer
same model
same SKU
If you can locate another site that offers the same item at a lower price, please contact our Customer Service team and provide them with the store name and we can check to see if we can complete the price match. Similar products
That do not meet this criteria are not included.
Prices will not be matched from the following sites:
eBay
Craigslist
Facebook Marketplace
Any other auction style site
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Could not find continue shopping once I added the first item to the cart
Hello Elizabeth,
Thank you for your recent order and for sharing your feedback with us. We value the feedback that we receive from our customers as your comments help us make improvements to the products and services that we offer to our customers.
At this time, we do not have a "continue shopping" link on our site. We are in the process of reviewing this situation, and we are hoping to have this link on our site after upgrades are made to our websites.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
It took a telephone call (Mike answered) for my order. I tried on-line and nothing would work. I finally called and my order was taken. Mike was very helpful on taking the order number parts. My card was approved, and now i am waiting for my order for Model A parts to arrive. Sorry Eckler's, but that's the way it was.
Hello Kim,
Thank you for your recent order and for sharing your feedback with Ecklers regarding your recent experience while using our website. We are sorry to hear that you had difficulties in placing an order online, but we were happy to hear that Mike was able to assist you when our called into our Sales Team. This is certainly not the experience we want for our customers, and we understand how frustrating that can be.
While you were shopping on our website did you receive errors that were preventing you from placing the order? Or was there one specific section that you were experiencing issues with? If so, we would like to look into this situation for you. If you could email the issues you experienced to [email protected], we will be happy to review the issues and see how we can assist you or make any needed improvements.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Product was lost before it was delivered to the post office, ordered thru Ecklers as their delivery date was advertised when I needed the product, I will now be receiving it a week late.
Hello Robby,
Thank you for taking a moment to share your feedback with Ecklers regarding your recent order for the OPR Hose, Heater Pump to Pipe, 85-87 W/Oil Cooler. We do apologize that there was a delay in shipping the pump to you. We reviewed the tracking and we do see where the label was created on 3/6 and there was no movement until 3/12. Your frustration is understandable.
We do see that you reached out to our Customer Service Team, and they were able to initiate a lost package for you and had a replacement ship out.
We reviewed the tracking on the original order and the replacement order, and it looks like both of them are set to be delivered before the end of the day tomorrow 3/17.
If you receive both, you can contact our Customer Service and we can send you a return label to return one of the pumps to us.
Due to this situation and the delays you experienced, we issued a credit to your Ecklers account. This credit can be used on a future order and is valid until 6/30/2026.
Thank you,
Amy
I was searching the Internet for my trucks body panels and came across Ecklers. The inventory was extensive for many models and prices were more than fair. I haven't received my panel as of yet, but the online experience was very smooth. Shipping is with FedEx and that's a plus. Delivery appears to be fast as well. At this time, I can say I will use Ecklers again.
Communication with Ecklers very slow due to
E mail issues which require a password etc., etc.,
Etc., on and on... very confusing. Phone number
Provided is all that should be required to streamline process.
Several weeks ago, I ordered tailgate hinges for a Ford F 250 long bed. I received what appears to be hinges for a short box. I sent a note to Eichlers that they were the wrong part, but sent me two more again. Still the wrong parts
Hello Robin,
Thank you for your recent order and for taking the time to share your feedback with Ecklers. We were disappointed to hear that the Tailgate hinge you ordered is not working on your 1969 F-250.
We show that these hinges are designed for 1938-197 2Ford Stepside (Style-side) beds, including the 1969 F-250. They are generally not for wide "Fleetside" (Styleside) beds, but specifically for the narrow, separate-fendered beds. Does your F-250 have the stepside beds?
We will be happy to set up a return for you, if you would like a refund for the item. If you would like to find hinges that will fit, you can reach out to our Sales team, and they will be happy to assist you in finding the correct hinge for your truck.
If you would like to set up a return, please contact us and we can get the return initiated for you.
If you have any additional questions or comments, please contact us and we will be happy to assist you.
Thank you,
Amy
Purchased 8 wheel spacers for my corvettes. Why did I not receive the attaching lug nuts. Are they sold separately? If I can't find lug nuts, I will be returning your product.
Hello Richard,
Thank you for taking a moment to share your feedback with Ecklers regarding your recent purchase of Adapter, Wheel. We apologize that you were not satisfied with the spacers.
We reviewed your order and our website, and these spacers, do not come with lug nuts. If you would like assistance in locating lugnuts for these spacers, please contact our Sales Team at 610-990-4558. You can ask to speak with a member of our Wheel and Tire team. They will be able to assist you with this request.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
It was great not so much his fault but more of the description. Not enough description like what it's made of how it attaches. Thought I was purchasing a much better fender flare. Instead I got what every other competitor has and Eckler charges twice as much. Is there any way to get a partial refund to match other competitors price?
Hello Bryan,
Thank you for taking the time to share your feedback with Ecklers regarding your recent purchase of the Brothers Trucks Rear Fender Flare; Driver Side. We are sorry to hear that you are not satisfied with the quality of the item and you were dissatisfied with the product information we shared on our site. We do want our customers to be satisfied with the items they purchase from Ecklers.
You asked about a partial refund, based on our competitors pricing, and we do offer price matching on the majority of our items. We price march other competitors websites, and the item would need to be:
-The same manufacturer
-The same model
-Same manufacturer SKU
Please note, we will not price match for pages like: Ebay, Craigslist, Facebook Marketplace, or any other auction style site. Also for items from JLT & S&B Filters, we cannot do a discount on these items. If you have a link for the item, showing at a lower price please send the link to [email protected] and kindly include your order information and the link. We will review the link and respond if we can approve the price match. We offer the price match up to 30 days after the purchase. We do review the link to confirm their price and shipping that our competitors offer.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
I ordered a clutch on February 25th said I would have it in 3 days we are now going on a week and half and they dont want to send me a new part or give me a refund cause they lost the part that was supposedly shipped out to me. Don't want to help me out in anyway just make me wait longer for them in to investigate where the part went which isn't my fault got a car apart on my lift with a pist off owner asking me when his car will be done when the it should of already been back together and on the road but ecklers dont care about customer service just wait and wait maybe ill get it before the end of the month according to their multiple sales reps, never talk to the same person always someone new contacting, after this experience I will never purchase anything from them again
Hello Gary,
Thank you for sharing your feedback with Ecklers, and we apologize for the frustration with your order.
We would like to review your order and see how we can assist you, but we were unable to locate an order with the information shared in your review. If you could please email [email protected] and kindly share your order information, we will be happy to see how we can resolve this issue for you. Please also include a copy of your review, for context, in your email,
Thank you,
Amy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Davin,
Thank you for taking the time to share your feedback with Ecklers regarding your recent experience. We do apologize that you did not automatically receive the 10% discount code to use on your order. We appreciate you informing us of this issue so we can review our process for sending coupons to our customers.
We reviewed your order, and we issued you back 10% of your order, back to your original payment method. When you sign up to receive a coupon code, it can take up to an hour for the email to be sent to you. We understand this is frustrating, and we appreciate your understanding of this issue.
If you have any additional questions or concerns please contact us and we will be happy to assist you,
Thank you,
Amy