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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I have been waiting for a sold out item to be back in stock for several months now. It is a blacked out GT trunk emblem. Otherwise my experience with AM has been 5 stars.
The customer has to make sure the part fits, because if the website says it fits there is a possibility that does not fit.
Hello Matthew,
Thank you for your recent order for the Flaming River Power Rack and Pinion (94-04 Mustang) and for taking a moment to share your feedback with AmericanMuscle. We value the feedback that we receive as the comments help us to make improvements and changes to the products and services we offer to our customers.
It is our goal to have the correct fitment information on our website, so our customers can locate the items will work on their specific vehicle. If you come across an error, please contact us, and we will review the item and make the necessary corrections to our site. You can contact our Customer Service Team if you locate an issue, or you can email [email protected] and kindly provide the SKU, and we will review our listing.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Packaging was awful. Strut tower brace was sticking out by about 12 inches and tape was not on at the opening at all. Openings all over box. Very disappointed. Returned back to sender.
Hello Gustina,
Thank you for taking the time to share your feedback with AmericanMuscle regarding your experience with the Ford Performance Strut Tower Brace. We are disappointed to hear that the item was not received in good condition, and we would like the opportunity to review your order and see how we can resolve this issue for you.
When we reviewed your order information, we show that in April 2025, you placed an order for the Ford Performance Strut Tower Brace (15-26 Mustang GT, EcoBoost, Dark Horse) and a return was completed with notes, that the incorrect item was ordered, and a return was requested, and the refund was completed. The second order for the Strut Tower Brace, we show it was ordered on 3/20/2026, and was delivered on 3/22/2026. This was delivered after your review. Is there another order that you were referring to? If there was another order, if you could kindly email that order information to [email protected] and also include a copy of your review, for context, and we will be happy to review your order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Everything I have gotten for my mustang absolutely love it.
They have probably 99% of what I'm looking for. There's the obvious parts that are just plain impossible to get new, and I won't blame them for it. I will say, the catalog can be tricky to navigate sometimes, I feel like it will show me the same 4 products on every page with the occasional different one
I've bough a couple things from American muscle, rims, procharger kit, and some other small add ons. It's been a breeze with them sorting all the part out by year, make and model. Would highly recommend
It is easy to order, great pricing, awesome open box product. Have no negative experiences to relate.
Ordered MotoRad thermostat, it didn't work out of the box new. Installed, ok. Vacuumed the coolant system, pressure checked etc. Idled the vehicle to check temperature operation. Thermostat wouldn't open! Bottom hose cool, upper hose hot, coolant temp very high, 206f. Huge Waste of time and money. Waited 6 days for delivery then install, removal, reinstall original. Who can afford this waste of time?
MotoRad is GARBAGE! Don't order these!
Why does AM sell MotoRad? Absolutely bad for their reputation. Definitely think twice in the future. One good thing AM had a good customer service bot got a refund and didn't have to waste more time sending it back. In the trash where it belongs.
One more thing why isn't there a zero rating.
Hello Steven,
Thank you for sharing your feedback with AmericanMuscle regarding the Thermostat you recently purchased. We were sorry to hear that the thermostat that you received was defective and did not work for your Mustang. We do appreciate the feedback we receive from our customers, as they allow us to work on making improvements and changes to the products and services we offer to our customers.
We do show that you used our customer portal to set up a return/refund for the thermostat. We show that you were partially refunded on 3/21, and we will refund the remainder ( the shipping) once the return is closed on our end.
Due to this situation, we issued a cred to your AmericanMuscle account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns please contact us, and we will be happy to assist you.
Thank you,
Amy
I bought a set of marker lights that were an open box item that you all said work like New install them. They did not work. I had to return them and received no compensation basically.
Hello Vernon,
Thank you for taking time to share your experience with AmericanMuscle. Thank you also for being a member of our Military, Medical and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for the service you provide to our country and our communities.
We are sorry to hear that the open box rear side market lights that you ordered did not work after you installed them. We do work hard to make sure that the Open Box items that we add to our website are in working material and lists if there were any damage or if parts are missing. This was not your experience and your frustration is understandable.
We do show that you returned the marker lights, and you used the credit to purchase a new set. We do want to thank you for your understanding of this situation. Due to this, we issued a credit to your AmericanMuscle account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I ordered a clutch kit and got a rotor instead. Don't know how the two got mixed up but definitely won't be shopping here if i need my orders on time.
Hello Axel,
Thank you for your recent order with AmericanMuscle and for sharing your experience with us. We were disappointed to hear that you received a rotor and not the clutch kit that you ordered. It is our goal to have order shipped quickly and correctly, and this was not your experience and your frustration is understandable.
We reviewed your order and show that you contacted us, and we set up a return for the rotor and the replacement McLeod Super Street Pro Organic/Ceramic Clutch Kit; 10-Spline (05-10 Mustang GT) shipped to you and they are expected to be delivered 3/24/2026.
To thank you for your understanding of this error, we issued a credit to your AmericanMuscle account. This credit can be used on a future purchase and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have been doing business with AM for over a decade. Between normal mx, and upgrades, they have really helped my 2005 GT stay healthy.
It was very straight forward and ease to accomplish. Shipping is fast and everything in stock.
I find that they are very friendly and helpful. I was going to order a certain part and the assistant suggested a different upgrade that would be much better suited for my car - I went with his suggestion and talked to a Mechanic after and he agreed that was a wise choice - Tks So Much
Exelente calidad en los productos y puedes encontrar ayuda en la misma página si tienes alguna duda
The website is very informative, with great videos of the product and installation instructions. It was very easy and convenient to navigate the website for my purchase with great communication and fast shipping and tracking emails provided.
The item I bought was stated in stock then came back out of stock once purchased a day later through email. Individual was somewhat helpful about the item but wish I would have known it was out of stock at time of purchase.
Hello Mason,
Thank you for your recent order for the Dual A-Pillar Gauge Pod and for taking the time to share your feedback with us. We reviewed your order, and we do apologize for this situation, and your frustration is understandable.
We do work hard to have the correct inventory noted on our website, but there are times we are not aware the items is out of stock, until we submit an order to the manufacturer.
For you order, this is being sent to you directly from the manufacturer, and once we submitted your order, they informed us that they are currently out of stock. They are expecting to have more in stock at the end of March, the beginning of April.
Due to this situation, we issued a credit to your AmericanMuscle account. This credit can be used on a future purchase and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I'm always impressed with AM's selection of parts/hear and their top-notch customer service. And, as always, the free shipping is a huge bonus! I'd like to especially thank Justin for all his help. Keep up the great work, team!
Love the product and will update photos upon install! I was really disappointed product didn't come with stickers or even a "American Muscle" sticker! I'm building a track car hard to sponsor without stickers to rep lol needing those!
Haven't ordered since last order kept getting pushed back. I just ordered directly from company and had no issues and got it cheaper.
Hello Skyler,
Thank you for your recent order for the V2 Style Chin Spoiler; Unpainted (10-13 Camaro SS) and for taking a moment to share your feedback with us. We apologize that you experienced delays in receiving on of our previous orders from AmericanMuscle.
We reviewed your most recent order, and we show that the Get it by Date is notes as 3/21-3/23. This item is being sent to you directly from the manufacturer. You should have received an email with the tracking number for this order.
You shared that you experienced a delay in a previous order, could you email [email protected] and share the order information for the order that you experienced a delay in receiving the order. We would like to take a look at the order and see why there were delays. And share our resolution with you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Treacy,
Thank you for your recent order for the Shift Boot Retainer and for sharing your feedback with AmericanMuscle regarding the Blacked out GT Trunk Emblem. We can understand the frustration with the item being out of stock for an extended period of time.
We entered your email address in the system so that when the item is back in stock, you will be notified via email that the item is back in stock. If you would like to look for a simliar item, you can always contact our Sales Team via call or chat from our website, and they will be happy to see if they can find an alternative item that you would be interested in.
If you have any additional questions or concerns, please contact us and will be happy to assist you.
Thank you,
Amy