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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Smart Fares provides great value for money with competitive flight prices. The booking process was simple, and the overall experience was smooth. A good option if you're looking for affordable travel deals.
Got my tickets pretty fast. Was worried at first, but they came w/in 24 hours
Obvious phone room set up in 3rd world location to defraud airline customers who don't write their name as it appears on passport while they are booking flight. It doesn't ask for specific name as appears on passport and then doesn't allow for correction after reading the fine print. $120 attempted charge and threats of higher fees for cancellation and rebooking to make the correction. Phone operators in their cubicles are rude. It's unfortunate that airlines no longer care about customer service and sold their booking systems to third party scam operators. $#*! you bastards!
Very easy to navigate the website and great price on round trip flights for two adults. Will definitely consider booking with them again.
Check Flights and easy booking process!
Un pequeño datalle a mejorar que no el localizador de la aerolínea funcione mejor
I knew I'd be charged extra for choosing seats. But after I booked the flight I received a poorly written email from Smartfares saying the seat prices were just an estimate and I owed additional money for the final prices. I wasn't sure if the email was a scam or not. After receiving repeated emails I told them to go ahead and take the additional money. No other booking site has ever done that to me. I verified my reservation and it seems to be okay. I won't use Smartfares again.
Customer service result was good over the phone was very obvious they wanted me off the phone quickly. It stinks that it takes 7 to 15 days for a refund
Although I had some issues, customer service was able to help out and solve my problem easily. Lower rates than other websites.
I haven't flown internationally for a while. The whole process seemed like an effort to squeeze as much possible money out of me as possible.
Very easy to book with and confirmation received quick after
BEst fares ever. Lowest from all the wesbite. Also the fare is real, not like when you go to book, it disappears or errors out which is very common in other sites.
I am just disappointed that I was charged extra for exchange rates. I would appreciate if that can be on your website so that consumers can have an option to decide to book through you or not
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members