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From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
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Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

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59,822 reviews

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1 review
0 helpful votes
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Had to pay shipping to pick it up
March 22, 2026

I received a note from U s Mail. Had to go to post office an pay fee for delivery to get my order. Inconvenient!

Date of experience: March 22, 2026
1 review
0 helpful votes
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Na
March 19, 2026

What a pain in the butt to get your rebate form online third time I've done this and it's ridiculous maybe I buy contacts from somewhere else. Why do you have to jump through so many hoops to get something you promise.

Date of experience: March 19, 2026
1 review
0 helpful votes
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Excellent service
March 15, 2026

It was very easy for me to reorder my contact lenses. This was my second order and it is so comforting to have extra contact sets available. I even take an extra set on trips in case I should lose one while I'm gone. Was very easy to reorder and the lenses got here in a very short time

Date of experience: March 15, 2026
1 review
0 helpful votes
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Great and fast service
March 14, 2026

No issues with my delivery or the filling of my order. I will be using this company for all of my kids contacts. I wish they did rigid GP (hard) contacts. I would order mine as well from there.

Date of experience: March 14, 2026
1 review
0 helpful votes
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Cancellation
March 14, 2026

I called less than 24 hours to tell you I made a mistake and your telephone would not work to connect me and your email would not work either. I only needed 6 pieces of each right and left. I talked to someone when I ordered and mistakenly got 6 boxes. It would take me 2 years to use that many. My eyes change.

Date of experience: March 14, 2026
1 review
0 helpful votes
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Order received on time
March 14, 2026

Good however, I'm always amazed that when I put my lenses in the cart and then pay for them - it seems like a lot more than it should be.

Date of experience: March 14, 2026
1 review
0 helpful votes
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Outdated rebate process
March 14, 2026

The process of rebate is so outdated under the today's technology environment

Date of experience: March 14, 2026
Idaho
1 review
0 helpful votes
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Lenses took a few months to arrive, so plan ahead of you need them right away. The lenses are not comfortable to wear, despite them being specially made, but I do have Sjogrens syndrome..

Date of experience: March 13, 2026
Virginia
1 review
0 helpful votes
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Delays in ordering process
March 13, 2026

I sent my prescription ahead of my order to try to expedite things but despite a reply that it had been added, it was not added to my account. I did not realize so when my order did not arrive, I checked on it and saw that it still needed my prescription. Then they had to order my contacts from the warehouse so that added another week. Then the order was finally supposed to be coming and had expected delivery dates. It actually arrived several days before predicted, which normally would be good but I was traveling and I had made plans to have the box taken in on the wrong dates so my order sat outside in the cold longer than I intended for it to (which I guess I should have been checking more closely). But the correct contacts were eventually delivered so success in the end.

Date of experience: March 13, 2026
Arkansas
1 review
0 helpful votes
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Easiest purchase ever!
March 13, 2026

I didn't realize how easy and cheap it was getting a box of contacts through this site. It's super simple and it saved me so much time and money from having to go to the eye doctor. Will definitely be using this site again!

Date of experience: February 27, 2026
Ohio
1 review
0 helpful votes
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Easy order, great quality
March 13, 2026

Easiest place I've gotten my lenses. Order ships at a pretty decent time even waiting for approval. Pricing isn't too bad. Quality is always good. Never damaged, chipped, or anything else that can be wrong with contacts.

Date of experience: March 13, 2026
1 review
0 helpful votes
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Long time repeat customer
March 13, 2026

I'm already a customer for more than 20 years. The service is always impeccable. I love overseas and the mail isn't always timely. However I know that I'll always be backed up by the lens.com service centre.

Date of experience: March 13, 2026
1 review
0 helpful votes
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Excellent company.
March 13, 2026

It was super easy to order my lenses and they arrived much faster than I expected. I am 100 percent impressed and will be ordering from you next time I need new contacts.

Date of experience: March 12, 2026
Pennsylvania
1 review
0 helpful votes
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Just awesome
March 12, 2026

I've not ordered contacts in 25 years but was super impressed with how easy it was to accomplish and that made me a little less annoyed that I have gotten old enough to require them again.

Date of experience: March 12, 2026
1 review
0 helpful votes
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Somewhat unhappy
March 12, 2026

I tried to order online, contacts were about $35, apparently there was a problem with online ordering. I called the number for assistance she took my order and when finished she said the total was like $85. I said it was $35 online, she said with fees it is $85. By now I had been on the phone a while, as I think she was having issues too, I was ready to get off and not disagree and I needed them so I just went with it, but not happy about it.

Date of experience: February 12, 2002
Alabama
1 review
0 helpful votes
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Was very pleased with my lens Order and Delivery. I just wish they would take the money off the top instead of having to fill out a rebate form.

Date of experience: March 12, 2026
Virginia
1 review
0 helpful votes
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Your company needs to be more specific about the quantity of lens per box. For example, I ordered one box of lens thinking the order was for six lens. I received three boxes of two lens each. The order form was confusing, was I ordering two lens or six lens!

Date of experience: March 12, 2026
Nevada
1 review
0 helpful votes
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Excellent Service
March 12, 2026

I spoke with agent it was simple ordered lens, make payment, received lens in the mail shortly.
Thank you for the great service and quick delivery!

Date of experience: March 12, 2026
1 review
0 helpful votes
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Lenses
March 12, 2026

:-]. ...

Date of experience: March 12, 2026
Pennsylvania
1 review
0 helpful votes
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Long wait
March 12, 2026

My only concern is the very long wait do the product. Once here, the lenses were fine. I received an email after ordering that my lenses were not in stock which is understandable. The delivery took several weeks longer than expected.

Date of experience: March 12, 2026