On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I'm really happy with this RGP lens. Shipping was fast and it arrived sooner than I expected. Compared to my previous one, this lens is thinner, lighter, and much more comfortable to wear, with almost no foreign body sensation.
I was actually thinking about giving up on RGP lenses before, but after trying this one, I instantly changed my mind. It just feels right from the moment I put it on. Overall, I'm very satisfied and will keep using it.
Lens.com is great. The rebate site is not. I tried to print my rebate form via the rebate center site, and it would not print. Now I cannot get the form for my rebate. I have reached out to comment and actually got a resonse form Rebate, but the form still has not come so I can get the rebate. Is that something Lens.com can help with. The rebate amount is way too much to loose.
This is the FIRST time I've had any trouble with Rebate and really would appreciate help with the site.
My husband has a difficult time with his lenses and prefers a certain brand which has been discontinued.
Lens.com worked with our doctor to make him comfortable.
Unfortunately, there are dots on the edges of both lenses. That defeats the purpose of the dots, which is to tell which lens is which.
My contacts ended up getting delivered a little late because they had to special order them, but otherwise they showed up undamaged and work well!
No one ever emailed me saying there was an issue with my prescription so I waited weeks. When the issue was finally resolved, they rejected my request for expedited shipping and I finally got my contacts over a month after I ordered them. Never using them again.
The delivery of my contacts was very efficient as the rebate was…I will be reordering when it's due.
It was orgasmic, it was the best feeling ever. What do you want? A cookie? You did your job like anyone else, stop looking for praise!
Products are reasonably priced, but you are not aware of the hidden charges until you place order and it does not show up on the email purchase order they send you. Whenever I order, I have to contact them to give me a detailed invoice of the charges. I ordered 3 month supply at $180.08, paid $9.95 for shipping, not sure what their tax rate is. Ours is 8.5% which would have been $15.38. I was charged $116.72 for Taxes and fees. This made my total $307.65.
I discovered this company a year ago. The price for my contacts was significantly lower than other suppliers. My prescription is not usually in stock so I have to allow at least 3 weeks for delivery they keep me informed during the order process
It took a few weeks for the order to arrive, but the price is reasonable with the rebate. The rebate takes a while to process, however, and its a bit cumbersome to cut out the bar codes and mail them.
It was a mistake buying this from the US. I paid over $100 more plus I had to pay duty or something at the post office. Next time I'll order from Vancouver.
They called me saying I made a mistake on my order. I told them I just uploaded my prescription and ordered the product that popped up. For some reason the person on the phone kept insisting I ordered the wrong product. It was a little odd, so with so many options I probably won't use lens.com again.
Very satisfied! Was very easy to order and helped when I didn't know how to fill in a certain area.
Pros: Excellent customer services, quality products, and good prices as always.
Cons: The online ordering GUI flows could be simplified for better user-friendly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members