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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Your rebate program is labor intensive and not necessary. You know that i bought the lenses so why do I need a proof of purchase. Your system is set up in hopes people won't follow up and you won't have to pay. It is BS. If you fix the rebate process you get moved up to a 5
When I received a replacement contact that I'd ordered, I discovered that it didn't match the prescription. I called and spoke to a very nice company representative who determined that they did mistakenly make the wrong prescription. They are sending me a new one at no additional cost.
It was easy to renew my contacts for another year with Lens.com. What I am waiting to see is how successful my REBATE EXPERIENCE will be this year. Last year I sent in my rebate information and it mysteriously never got to the Rebate Center. I mistakenly chose not to pay for the USPS tracking and it was "lost." Never happened when I used the tracking. I understand that the Rebate company is separate from Lens.com - but come on - it is all part of the purchase experience. If I get my rebate back this year then I will not hesitate to continue with Lens.com. If I don't, I will not only not purchase again, but I will make an effort to discourage everyone I know from using them in the future. We'll see.
I found it easy to upload my new prescription and order lenses at a good price. Saving my insurance reimbursement for glass to get more coverage there than on contacts.
It was simple to place the order. It does take time to receive them, so I advise ordering before you run out of what you have left!
I received my order thank you so much for your service
What reason is there for rebates, other than to give the impression of better pricing, when a certain number of people will fail to either apply for the rebate, or fulfill all the requirements to receive the rebate?
Rapido fue una experiencia buena volvere a comprar aquí muchas gracias
I just filled out the form for my prescription and they even validate it via my Eye Doctor.
When I need more I just reorder from my saved original order they have online.
I needed a quick way to get a few contacts without going through the long process of making an appointment to see my doctor and lens.com delivered it all! It was fast, simple and affordable to get my needs met
Told I got $85 off my order because of a manufacturer rebate. Turn out it's a mail in rebate. So you will probably get your discount eventually, after you jump trough the hoops. The way it was advertised was intentionally disingenuous. I don't appreciate being deliberately misled
Very satisfied with the price of my contacts. Shipping took a while longer than I expected but that's because they didn't have my lenses in stock.
You need to state during check out that there are processing fees that are ridiculously high! Yes, your lens are the cheapest until you get to check out.
I'll be shopping around for a more truthful business to buy from. That so dishonest!
This is my second order, it was easy, quick and accurate. I definitely will order in the future🎂!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members