LensablReviews 6,489

I have used lensabl on previous occasions with very good results and service. Sadly, not so on this most recent transaction. I started the process to exchange my old sunglasses lenses in December 2025. At first, there was no response to my request. I blamed it on the holidays. But still it took a number of emails to get a reply which asked me to clarify my prescription which I did promptly. I was informed the shipping package would be here shortly... but it wasn't. I had to email, was told it was on the way, and then it finally arrived... not postmarked on the supposed earlier date. Sent the glasses in and waited, again for some email or sign of life from lensabl. Email arrives telling me they may damage the frames if they exchanged the lenses-would I accept the risk. I did. Then nothing. Finally, I again emailed and asked where were the sunglasses? Told they were on the way, tracking said otherwise. Finally, on 2/23/25 they arrived-over 2 months after I had started the process. Not the rapid service turnover you market. Luckily, I had a backup pair of older glasses. Not sure if I would trust the service given this latest experience. Hoped for better.

I sent in frames for replacement lenses previously and the lens was not in all the way, I tried to push it in but feared breaking them so I left it, only visible anomaly from the part facing my eyes. I needed the glasses and could not send back to fix takes too long to send and return. I had another order where the frames fit well when sent but when returned are way to wide and fall off every time I bend over. Once I get this replacement pair I can send them in. It would be nice if Leasable partnered with a local eye glass store to have adjustments made instead of sending them in. All other orders great.

After being very excited to get Goodr pink frames with my prescription lenses, I received my glasses and could not see properly out of them. I reached out to customer service, not knowing exactly what the issue could be. Apparently my Rx could be single vision or progressive, and I indicated single vision was always what I order. They told me maybe I was the one who made a mistake there was nothing they could do, and no refund would be given. I brought the glasses to my eye doctor, and they measured the lenses and compared against the written prescription. Turns out, single vision vs progressive or not, the lens Rx did not match, therefore my lenses were not done properly. The pupillary distance measurement was incorrect as well. I let customer service know all of this, and they said despite the mistake, the lenses "fall within standard industry tolerance guidelines." I politely asked for a refund because I don't wish to proceed any further with this company. I have been refused a refund and was asked if I would re-measure my pupillary distance and they could remake the lenses. I politely declined because, even if they are remade, the Rx still won't match what I need, and I won't be able to see properly. I don't want new pair, I would just like my money back because these glasses are useless to me now.

I had placed an order and requested a box, but before the order could be completed I started doubting the accuracy of my prescription. So, I went for another eye exam and got a different prescription. I'm still sort of nervous that this will be correct, so I am hoping if it is not that I can get a refund.
But anyway, I paid for the first order, then canceled it, and with no hassle at all, your company refunded it, very courteously.

I placed an order around Black Friday and requested Lensabl to send me a box to ship my existing frames + lenses on Black Friday 11/29. I then experienced radio silence. I once or twice logged into my account, saw that a shipping label had been printed, but nothing else. After I took the time to escalate a case with customer services, I eventually saw a shipping notification some 2 weeks later, after I'd placed the initial order. Fast forward, it took 4 weeks for my order to ship. From cradle to grave, 6 weeks. Roadrunner would have been caught by Wile E. Coyote. Based on this snail pace, I'll use a competitor next time.