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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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First time ordering parts. If everything going good. I just have to wait to see what happens after this
Very happy with the lift.Drives well-came quickly-fair price-Heading for the mountains
Using the folks online to select a lift kit was easy and great but two weeks later nothing has shipped. I was told by customer service it's shipping straight from the factory. If this is the case then you probably shouldn't advertise 1-3 day shipping.
I was on notice for a project to come back in stock. I got a notification it was back in stock and ordered it first chance same day. Order went through no issue I got a confirmation after a couple days or so while waiting and expecting a notice of order being shipped I get a notice saying it's out of stock that I will have a longer wait than expected but no ETA. So Im waiting and cinfused
Hello John,
Thank you for sharing your feedback with ExtremeTerrain, and we do apologize for the delay in receiving the Bugflector Hood Shield that you ordered on 2/24/2026. We apologize for the emails that you received sharing that there would be a delay in the shipping of your shield. We work hard to have orders shipped to our customers in a timely manner, and your frustration is understandable.
We show that the original "get it by date" was noted as 3/3-3/10, and then you received an email stating it has been delayed until the middle of March. We reviewed your order, and we show the item shipped to you, and it was delivered on 3/4/2026.
Due to this situation, we issued a credit to your ExtremeTerrain account and this credit can be used on a future order. Please note, the credit is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us adn we will be happy to assist you,
Thank you,
Amy
Ordered on Feb27th for delivery March 1 and was told item in stock and it would ship same day. Then get notice item is out of stock and will not be back in stock until 3/30. I called and shifted to another item, $40. More, no problem. Kind-a felt a little bait and switch Maybe fair maybe not. Then told 3 days max delivery but order says 11 days 3/10. We'll see?
Hello Nathan,
Thank you for taking the time to share your feedback with ExtremeTerrain. We reviewed your order, and we do apologize that the initial item you ordered, the Nerf Drop Side Step Bars; Black, showed in stock, but then you received notice that they were out of stock. This was due to an error with our inventory. Your understanding of this situation is understandable.
We show the once you received the out-of-stock notice, you reached out to us, and we were able to cancel your order for the Nerf Drop Side Step Bars; Black and you selected the Barricade Tubular Drop Steps. These shipped out to you on 3/2, and they were delivered on 3/7/2026. We do see that you also wanted to do a return for these drop steps. I called and left you a voicemail, and I added a note to your order. If you would like us to schedule a pickup of the drop steps, please contact our Customer Service Team at 610-990-4559, and the representative you speak with will be happy to set this up for you.
Due to this situation and the frustration you experienced, we issued a credit to your ExtremeTerrain account. This credit can be used towards a future purchase and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Paid for Saturday delivery, turns out it will be Monday delivery. What did I pay extra for. Not transparent delivery expectations. Disappointed to say the least.
Hello James,
Thank you for sharing your feedback with ExtremeTerrain regarding your recent order for the Lower Steering Shaft with Power Steering. We reviewed your order, and we do apologize for the delay in receiving the item. It is our goal to have orders shipped to our customers in a timely manner, and we fell short of our goal, and your expectations with this situation. Your frustration is understandable.
We show that you did pay for the Next Day Air ( Saturday) delivery, but you did not receive the order on that date. We refunded you the charge for the expedited shipping and this was credited back to your original payment method. We reviewed the tracking, and it shows the package should be delivered today 3/2/2026.
Due to this situation, we also issued a promotional credit to your ExtremeTerrain account. This credit can be used on a future purchase and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Part.came on time. It looked great, I opened the box. The grease packet was broken inside all the grease was everywhere. Maybe double bag, the grease packet.
I have confidence the parts I have ordered on this site are the right parts for my vehicle
I wish there was an easier experience if you find a product you want, but not the right color. I would want to see an option to toggle to different colors to make finding that item easier than searching.
Bumper arrived and the hardware bag was opened inside the box so it's missing nuts and bolts and there's big chips all in the bumper.
Hello Todd,
Thank you for your recent order and for sharing your feedback with us. We were disappointed to hear that the Reaper Off-Road Immortal Series F2 Mid-Width Front Bumper (20-26 Jeep Gladiator JT) you ordered was missing hardware and showed signs of damage. We do apologize for this situation.
We ask that you please contact our Customer Service and share with them that you were missing components from this kit and that there was damage during the shipping of the bumper. They will be happy to discuss options for you. We do want our customers to be satisfied with the items they order from ExtremeTerrain.
Due to this experience, we issued a credit to your ExtremeTerrain account. This credit can be used on a future purchase and is valid until 6/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
I put the Trail Force HD bumper with LEDs and 9500lb winch on my 2021 Gladiator yesterday. Took 4 hours. Working solo, it took a while to get the bolts to all line up with the frame rails, but I like the mounting system design. The red cable to connect to the battery could be a few inches longer, the LEDs could be a bit brighter, and there should be some accomodations for attaching state required license plates. But otherwise, the bumper and winch is a great addition.
I spoke to Erik on both my orders. He was patient and helped me with my order. I ordered a complete Flowmaster exhaust system, then added some exhaust tips. Iwas heart broken, however, to find FedEx was used to ship items. I have had items stolen, delivered only a portion of my order, and or damaged items delivered. And, they seem to consistently keep changing my delivery status. I was supposed to receive my exhaust system today, then close to end of day, it switched to next day. Hope this item doesn't turn up missing like previous a experience. This happens just about every time a costly item is ordered. That has never happened with UPS. Wish Extreme Terrain used UPS. But that is my only concern. But wholly satisfied with Extreme Terrain and their staff. Wonderful help.
Saved 50 dollars over buying the exact same brake lines from Quadratec. This allowed me to purchase front and rear lines instead of only front lines.
Had glanced at website briefly, didnt give it proper look. Followed up and took time, searched several items, looked at sale and clearance items. Extremely happy with prices, selection and ease. Former military, verification was easy and simple. Plus, earning as I shop for future items.! Extremely happy and love the assortment of products. Thank you
My problem is not with a extreme terrain it is with FedEx not only did they roughly handle my packages they ship them to Kennesaw Georgia then to Tuscaloosa Alabama then back to Kennesaw Georgia then to me. Fed ex needs a lot to improve a lot on their shipments
Hello Jeff,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding the condition you received your package. We do apologize that you received your order and there was damage to the item due to the shipping.
Thank you also for being a member of our Military, Medical and First Responders Program. We are happy to offer this program to thank our customers, like you, for the service you provide to our country and our communities.
We work hard to have items shipped to our customers in a timely manner, and I also reviewed the tracking and saw that your recent order took a longer route to get to you, and we appreciate your feedback regarding this delay.
We do see that you reached out to our Customer Service Team to discuss the damage to one of the items that was delivered, and they were able to assist you.
Due to this situation, and to thank you for being a valued customer, we issued a promotional credit to your account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Called to add an icon stage 9 kit for my tundra because I made a mistake amd didnt add it in the order previously. When I called, Rob H. Answered and had such great customer service skills he made adding to the order very easy and seamless and shipping was super fast. Rob H. Down there in Texas made my day with the customer service alone and instantly told all co workers and friends, extreme terrain from now on for all our parts!
Purchased a set of these in 2024 for my 2023 Gladiator. My wife liked the style so I ordered her some for her 2021 Jeep Wrangler. Very small modification that adds a very nice touch to the vehicle.
Called in for some help with finding right part for my wrangler. Mathew searched around and found me the right part. Such a big help.
The part came in quickly after I ordered, but did not fit the jeep even after I double checked, and triple checked to make sure it would fit online.
Hello Keyra,
Thank you for sharing your feedback regarding the Barricade Replacement Tire Carrier Handle for J20849 and J20852 that you recently ordered. We were disappointed to hear that the tire carrier handle did not work on your Wrangler.
We reviewed our product page and your order, and we were unable to determine if you also had the Barricade Classic Rear Bumper with Tire Carrier that this replacement tire handle carrier is for. This replacement is noted to work on specific tire carriers.
We do see that you used our Customer Portal to set up a return for a refund, and you were refunded on 2/26/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Service reps are always helpful, polite and speak the queens English if you catch my drift. That goes a long way these days.
Wish they shipped with anyone besides FedEx, they're the worst.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tyler,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your order for the JKS Manufacturing 2.50 to 3.50 Inch Lift kit. We work hard to have our website updated with the correct inventory, but this was not your experience, and we do apologize for this situation. Your frustration is understandable.
We reviewed your order, and we see that the lift kit shipped and is expected to be delivered on 3/9/2026.
Due to this delay, and to thank you for being a valued ExtremeTerrain customer, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy