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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I am really trying to remind myself why I went with Extreme and then I remember when searching they said my order would be delivered on 3/17/26. But then tracking showed 3/19/26. But now I am showing 3/20/26.
Shipping from Lenexa, KS just a 3 hr drive from me.
This is really uncalled for in my opinion. I needed to install by 3/18/26.
Wish you could keep to your dead line ir I could of went with someone else.
And I know I know you will be, sorry for the inconvenience but I am I am the one with the vehicle in the shop and jave a event to be at.
David
I called to ask a question about an wheel order, needed to know about lug nuts and wheel spacers for the wheels i purchased. All my questions were answered plus a 20.00 dollar credit was issued to my account.That almost covered the cost of the lugnuts i needed
Bought some headlights, one didn't work when they came in, Customer service took care of it.
Had to re-add the item to my cart before checkout
Very satisfied with Extreme Terrain, my go to supplier for my Jeep! Extensive inventory and the customer service is top notch!
I ordered some nerf bars for my Jeep and they came damaged, a misiing end cap to be exact. I contacted customer service twice and was told they were sending me one. It never came. The nerf bars rusted within a year and looked terrible. I took them off and threw them away so I guess that made the missing end cap a mute point. I sure hope these new running boards arrive in good condition and last longer than a year.
Hello Eddie,
Thank you for sharing your feedback with ExtremeTerrain regarding your recent service experience. We can understand your frustration for this situation.
We reviewed your order, and we do show that last March you reached out to us to see if we can send a replacement end cap for the sidestep bars. We reached out to our warehouse and we sent an email to you apologizing that we were unable to complete the request, and offered the option to do a return/replacement or issue you $25 to try to source the endcap locally.
For the side step bars you just ordered, we do suggest that our customers use Rustoleum or a product similar to Rustoleum to prevent rusting on the side step bars.
Due to this experience, we issued a credit to your ExtremeTerrain account and this credit can be used on a future order. This credit is valid until 6/30/2026.
IF you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I always enjoy shopping for new parts on Extreme Terrains web site. Prices on parts are always reasonable and shipping has always been free an they ship everything out fast.
I really like just putting in my year, make and model and all the specific parts for my Jeep are displayed. It takes a lot of the guess work out. It's fast and easy!
I've had an excellent experience purchasing a variety of Jeep parts including tires, drive shafts, track bars, and wheels. Every order arrived on schedule and well-packaged, with clear tracking updates along the way. Product quality has consistently matched the descriptions and specifications, and each item fit perfectly without the need for modification. The website made it easy to confirm compatibility with my Jeep model, and customer service was quick to respond to a few technical questions I had before ordering. Overall, I've been impressed by the reliability, accuracy, and convenience of the entire process—definitely my go-to source for Jeep components.
Ive ordered many times from you guys. I always get great service that's always quick and accurate. Products are always as advertised
Always great ordering from you guys. Things are easy to find and checkout is quick and easy
When I can afford it I get it here. It eventually shows up. Say I'm verified to get military discounts but I never seem to actually get one and I eventually just give up and pay full
Price or just leave the site and use amazon
Hello Dan,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain regarding your recent service experience. Thank you also for being a member of our Military, Medical, and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for your service to our country and our communities.
With our Military, Medical and First Responders program, it is not an upfront discount, but a cashback program. You earn cashback when you purchase selected items from our website. You can then use the cashback you earned on a future purchase. For example, when we reviewed your account, you received $17.25 in cash rewards for your purchase on 10/23/2025. Once you earn cashback, it is valid for 90 days.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you
Amy
It's always a matter of how much can I buy, instead of how much I need to find when it comes to Extreme Terrain. Selection, detail description, videos and pictures from others who have taken the time to upload and add comments that takes it above and beyond, thank you.
First time shopping with this Co. Extreme Terrain and found their prices competitive and the site very easy to use. Very Pleased with them and look forward to future experiences.
I ordered more than I planned to because of all the different categories and cross manufacturers that were linked to Extreme Terrain through their site. Plus, because my initial purchase and shipment for a soft top and hardware in the Spice color I wanted, I joined because of the other incentives for additional pieces I knew I would order. Tom patiently walked me through all my questions and shipping details to a nearby shop that will install the soft top for a fair price.
Found what I wanted and for a decent price but your entire site and especially the emails I'm now getting too may of feel extremely spammy. I'm not inclined to return because of this.
Hello Dana,
Thank you for taking a moment to share your experience with ExtremeTerrain. We do value the feedback that we receive from our customers and your comments assist us in making improvements to the products and services our customers value the most. We can understand the frustration in receiving multiple emails and filling up your inbox.
If you want to unsubscribe from receiving these marketing emails, if you go to the bottom of one of the emails, you should see an "Unsubscribe" link. Click on that link, and it will unsubscribe you from receiving these emails. You can also call us and the representative you speak with will be able to unsubscribe you from receiving these emails.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
It went really well but one order took months to show up bc they were out of stock but it was a key chain bottle opener and don't really matter. Love this shop
Products delivered fast and in great condition. Easy to follow instructions with products makes installation a cinch.
Extreme Terrain has always been easy to deal with. They made it easy to return an item that didn't fit
I just used the credit for that item to purchase four new all terrain tires and a good price.
I have made multiple orders with extreme terrain and all of them have included extremely fast shipping times, great products and packaging, and when I had an issue with one of my orders it was remedied in one phone call. They have also been helpful with choosing products and their compatibility with one another to accomplish what I wanted. A great company that I will continue to business with moving forward!
I was surprised how fast my package arrived! I figured a week out but got it in the three day window they said! Package came without even a scratch on the box. Will upload photos if I can. Couldn't be happier with my purchase definitely going to look forward to buying my build from them!
I called back-and-forth to this company and all of your associates were really professional and really nice and I wanted to give them all a shout out Ken J/shayaan k and Nicholas P they were all awesome when I called professional knowledgeable. They all helped me with everything I needed thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding the delays in receiving the Teraflex Steering Stabilizer Relocation Kit. It is our goal to have orders to our customers in a timely manner, and by the date we show when the order is placed, and we fell short our goal, but more importantly, your expectations with this situation. Your frustration with this order is understandable.
We reviewed your order, and we do show that your order was placed on the evening of 3/15 and the item shipped out via USPS on 3/16. In reviewing your order, we do show the item is expected to be delivered today 3/23/2026, but the expected delivery date was noted as 3/18. We show the order has had continued movement in the USPS system, and we hope that it is delivered to you today.
Due to this issue and the inconvenience we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 6/30/2026. If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy