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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
7,958
quality
11,253
This company responds to reviews on average within 4 days

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32,728 reviews

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Washington
1 review
0 helpful votes
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Resourceful Reliable and Rapid
April 1, 2026
Updated review

I can 98% of the things i need for my moto needs. And on top get a percentage back with the essential membership. Most defff a great shop

Date of experience: March 21, 2026

Easy simple, a lot of essentials are easy to find
September 28, 2025
Previous review

Easy simple, a lot of essentials are easy to find

Date of experience: September 17, 2025
2 reviews
0 helpful votes
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Good price, in stock and fast shipping
March 31, 2026
Updated review

Smooth shopping experience, product was priced right, product quality was commensurate with the price and met my expectations

Date of experience: March 21, 2026

Easy to navigate website AAA+++
November 19, 2025
Previous review

Easy to navigate website AAA+++

Date of experience: November 8, 2025
North Carolina
1 review
0 helpful votes
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GREAT SERVICE
March 31, 2026

Great Expertise,

I went there with my new helmet, cardio, and visor that I bought on LINE@ C. G and the sales man immediately helped me and installed it

Date of experience: March 21, 2026
Mexico
1 review
0 helpful votes
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Exelente servicio
March 31, 2026

Tal como lo pedi mi orden a tiempo y forma muchas gracias

Date of experience: March 21, 2026
1 review
0 helpful votes
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This is a wonderful summer motorcycle jacket. Has elbows and shoulder protection pads. Has a slot for the back panel which I will be getting next visit to the Pensacola, FL store.

Date of experience: March 20, 2026
1 review
0 helpful votes
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Very good service
March 31, 2026

Everything was brand new as expected and fitting was perfect

Date of experience: March 20, 2026
California
1 review
0 helpful votes
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Always great.
March 30, 2026

As usual everything arrived on time, and in perfect condition.

Date of experience: March 20, 2026
Georgia
1 review
0 helpful votes
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Super nice!
March 30, 2026

We bought 3, my husband didn't know what size he was, returned the smaller one with no hassle at all! Love this company and the helmets! Thanks cycle gear!

Date of experience: March 20, 2026
1 review
0 helpful votes
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I came into the store looking to replace my ancient helmet, but I didn't really know what I was looking for. A staff member told me about all the newest features and apparently any modern helmet would address all of the shortcomings I had with my previous one. She gave me some guidance on kind of helmets I should try. Ultimately when I found the right one, she helped me order it in the color I liked. Looking forward to much more comfortable rides from now on.

Date of experience: March 19, 2026
Arizona
2 reviews
0 helpful votes
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Great customer service
March 29, 2026

I purchased several items in the store, the one item that wasn't in stock was ordered for me by the gentleman helping us. He was great, knew a lot about helmets and rider commissions products. Very helpful.

Date of experience: March 8, 2026
Texas
1 review
0 helpful votes
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Shipment rect
March 29, 2026

I ordered, it came. Not in the 2 days preferred riders should get, but it made it.

Date of experience: March 19, 2026
Arizona
1 review
0 helpful votes
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Helpful, dedicated staff.
March 29, 2026

I received excellent, personalized service from the staff (Ben) at the Tucson CycleGear store. He helped me find the right helmet and the right fit. He was patient, never hurried, and attentive to my needs. I can't imagine getting any better service. Thank you!

Date of experience: March 12, 2026
Texas
1 review
0 helpful votes
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Great products, long delivery time.
March 29, 2026
Updated review

Love the store, love the website. Bought a cardo and it took a week to deliver. Could have bought it from Amazon and received it next day. That sucked.

Date of experience: March 19, 2026

Great deals
March 18, 2026
Previous review

Great deals.

Date of experience: March 8, 2026
1 review
0 helpful votes
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Tire balanced
March 29, 2026
Updated review

Ordered a tire through Cycle Gear at the store. Fast delivery to the store within a couple of days. They were able to mount and balance my tire that same day I brought the tire, excellent customer service and very professional. Definitely recommend.

Date of experience: March 19, 2026

Easy and fast
March 20, 2026
Previous review

Easy and fast

Date of experience: March 10, 2026
2 reviews
0 helpful votes
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Battery Harness
March 29, 2026
Updated review

I looked in the notes when I bought the Jacket liner and gloves and nothing said "buy a battery harness" so I had to go back and order one. I think it would be helpful to point out things I might need that I will not have if I have no experience with heated gear.

Date of experience: March 19, 2026

Easy shopping
March 18, 2026
Previous review

Easy shopping.

Date of experience: March 8, 2026
1 review
0 helpful votes
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Best place to shop
March 29, 2026

My experience was great. Somebody is always close by to help and is always willing to help, and they have good discounts. U can even get reward points when u purchase an item

Date of experience: March 19, 2026
1 review
0 helpful votes
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Perfect for summer in FL
March 29, 2026

I saw this overshirt at BikeWeek in Daytona, but they didn't have my size. I immediately ordered it. I've been riding for 30 years, and am admittedly lax about riding gear. Now that I have little ones watching and learning, I needed something that would keep me protected, but also comfortable. This fits the bill.

Date of experience: March 19, 2026
1 review
0 helpful votes
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First, I had the pleasure of meeting Ami who graciously assisted me by repairing my helmet. She was incredibly friendly and helpful. Her patience in answering all my questions and showing me products helped me understand what would be a better fit for me. Also, Erwin was a wealth of information. He's always pleasant to speak with and attentive. This will always be my go to location whenever in need of accessories.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Best selection and fast shipping
March 28, 2026

I buy a lot of gear and CycleGear is my go-to. Always a great selection and the shipping is always fast. Easy returns and exchanges if needed too.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Got great gear!
March 28, 2026

I purchased a motorcycle jacket, gloves and helmet lock with great advice from the staff. Later I purchased a pair of riding shoes that were too small and the return/exchange was effortless.

Date of experience: March 18, 2026