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CycleGearReviews 11,279

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,208
value
14
shipping
7,736
quality
11,031
This company responds to reviews on average within 4 days

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31,920 reviews

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Texas
1 review
0 helpful votes
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Tires for the Trail 125
March 10, 2026

The 3.00 x 17 is not a tire CG carries in the stores near me, but by ordering them through CG, I had two new tire delivered to my home two days later.
Then I took them to the CG store to be mounted and balanced. A very quick and pleasant process.

Date of experience: February 28, 2026
1 review
0 helpful votes
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I bought a tire for my bike and a helmet for my girl both perfect thank you cycle gear!

Date of experience: February 28, 2026
Texas
1 review
0 helpful votes
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Tech 5 Plasma
March 10, 2026

Called local Cycle Gear store to hold a Tech 5 Plasma in XL to try on. They had one in stock and put my name on it. When I arrived at store (20 mile drive), they had sold it. They gave me a different vest to try on, it fit and I ordered a Tech 5 to be delivered. Upon arrival it turns out the Tech 5 is not sized the same and it barely fit. I returned it to the store (another 40 mile round-trip) and was told by a different employee that I should have ordered a 3XL. We did a store exchange and they had a vest shipped in from a different store. It was mid-shipped to the wrong store and I'm still waiting after a week and a half to make yet another drive to ensure it fits and pick it up. This might have been avoided if everyone had been trained on proper Alpinestars fit. Even the Revzilla reviews said the Tech 5 fits to size. I wear XL jackets and suits from Klim, Aerostich, etc. with plenty of room and comfort.

Date of experience: February 20, 2026
Kimberly E. — CycleGear Rep
19 hours ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

1 review
0 helpful votes
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RPM is good
March 10, 2026
Updated review

I appreciate the RPM program. I am a regular customer of COMOTO and it's good to be able to get free shipping on products. Sometimes I have to be patient because fulfillment of one order may come from multiple fulfillment locations or even drop shipped direct from a company. These minor delays are understandable.

Date of experience: February 28, 2026

Puig
January 22, 2026
Previous review

Before the Puig windscreen I ordered was shipped I decided I wanted to change it (I called the next day after ordering it). I was told it was too late to change it (it still didn't ship for several days after this). Seems like the customer service rep could have made more effort to assist me getting my order corrected. I had to order a second item.

Date of experience: January 2, 2026
1 review
0 helpful votes
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Storm delay
March 10, 2026

Major winter storms delayed shipment. There was no hurry on my end. Received my shipment a few days late but I did receive it

Date of experience: February 28, 2026
New York
1 review
0 helpful votes
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Got this vest on clearance. It arrived the day after I ordered it. Couldn't get it to arm so took it to store. The associate Mason was familiar with all Alpinestar clothing n found a connector up in the color area I overlooked. When at store saw a sale on shoei helmet. He helped choose right style n size for me and I couldn't be happier. The best is really awesome. Great look and added safety of air bag system.

Date of experience: February 28, 2026
Texas
1 review
0 helpful votes
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Helped me to get my wheel mounted.
March 10, 2026

Arvind helped me with the process and workaround as I had double walled spoked rims for my adventure motorcycle. Accomodations were made to mount the tiers on wheels and back to be in 2 hours.

Date of experience: February 20, 2026
Texas
1 review
0 helpful votes
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Shipping sucked
March 9, 2026

Whoever you guys used to ship my Michelin Commander3 front tire didn't put my apartment number on the order and it took too long and I missed a scheduled appointment to have it installed. Buy the back tire in store went great

Date of experience: February 27, 2026
Kimberly E. — CycleGear Rep
2 days ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

1 review
0 helpful votes
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Great tires!
March 9, 2026

Tires are great so far! They arrived at the CG location in a timely manner. Service was ok. They were able to install after being reminded.

Date of experience: February 27, 2026
Wisconsin
1 review
0 helpful votes
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Always a fun experience
March 9, 2026

Fellow Motorcycle enthusiast with good knowledge and great service approach

Date of experience: February 27, 2026
South Carolina
1 review
0 helpful votes
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Costly postage
March 9, 2026

The product I order works fine. The only complaint I had was that the shipping cost Was almost the same amount as the product Which I could hold in the middle of my hand.

Date of experience: February 26, 2026
Alabama
1 review
0 helpful votes
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Tiedown straps
March 8, 2026
Updated review

The order came in very very quickly. I went to pick it up at the local store. The customer service rep brought it out and while it was the exact one I ordered I really wanted one a little bit longer in length. Well, he had one in stock so I made up the difference in the price which is just a couple of dollars and I went on my way. Very, very pleased with the overall transaction, purchase, price, quality, etc..

Date of experience: February 26, 2026

Checkout works fine
February 25, 2026
Previous review

Checkout works fine

Date of experience: February 15, 2026
Washington
1 review
0 helpful votes
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Product delivered to store
March 8, 2026

Had my pants delivered to the store. The customer service at the store was great to help decided if the fit was right or if an exchange for a different size was needed.

Date of experience: February 26, 2026
Kentucky
2 reviews
0 helpful votes
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Great pants quickly at a good price
March 8, 2026
Updated review

I received the enduro pants when they were promised, and they look great. I had tried sizes on in the store, but my size wasn't available. These fit perfectly, and are the pants that I was looking for!

Date of experience: February 26, 2026

I had tried on pants in the local store, but the size...
February 25, 2026
Previous review

I had tried on pants in the local store, but the size I needed was not available.
It was very easy to order them online!

Date of experience: February 14, 2026
New York
1 review
0 helpful votes
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Always easy to shop Cycle Gear!
March 8, 2026
Updated review

Needed a inner tube and Cycle Gear had it delivered to my front door 2 days later, no shipping fees, and I ordered it on a Saturday evening.love that they didn't hold that against me and take longer.awesome as always!

Date of experience: February 17, 2026

Quick and easy, just like my in store experience!
February 24, 2026
Previous review

Quick and easy, just like my in store experience!

Date of experience: February 14, 2026
New York
1 review
0 helpful votes
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Extra helpful
March 7, 2026

Kim and Chris were very helpful. I have very specific medical needs for finding a helmet.Kim helped me find a helmet that fit those needs within my budget. I thank you both.

Date of experience: February 25, 2026
Pennsylvania
1 review
0 helpful votes
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Tire replacement
March 7, 2026

Ordered Avon tires for my 06 Springer, and received a call two days later that they arrived at the store. Where I dropped off the wheels for mounting and balancing which was completed within an hour.

Date of experience: February 25, 2026
Arizona
1 review
0 helpful votes
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I accidentally ordered the wrong product but shipping experience was pretty seamless. Only concern I have was the website makes it seem like product will be available at my store within 24hrs, however, even though I ordered mid week, it still took about 3 days to get to my store, which threw off personal scheduling around pickup. It wasn't a huge inconvenience, and this is likely just a misunderstanding on my part

Date of experience: February 25, 2026
Nevada
1 review
0 helpful votes
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Convenient online ordering
March 7, 2026

I prefer to visit a Cycle Gear store but the online shopping service was a big help to me for the purchase of non-stocked engine oil.

Date of experience: February 24, 2026
Pennsylvania
1 review
0 helpful votes
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Since RevZilla and Cyclegear are affiliated, I thought I would take advantage of the discounted mounting/balances, buy the tire through them and be all good. I spend a good chunk of money with RevZilla and have had great experiences. Also bought a Shoei from this particular Cyclegear store last fall. This however was not a good experience. I live an hour from the nearest Cyclegear. When the tire arrived and I got the email confirmation, I called the store and asked if I could schedule a time, so I wouldn't have to drive a total of 4 hours to get a tire mounted. Nope, young man on the phone said they only do that if you go to the store to buy the tire. And he was rude - " Seasons starting and I've got 9 in front of you, you go to the back of the line". So I guess the few extra dollars they make selling them at the brick and mortar gives you priority. However, I can schedule a time to get my tires put on my car at the dealership, even when they have them on sale when you get the 4th free. Plus, the place kind of feels like a sport bike fanboy club. That's cool and all, but I'll stay away from Cyclegear from now on. This is like the third review I've ever left in my life. I had to though, how annoying. Fair warning for everyone.

Date of experience: February 24, 2026
Kimberly E. — CycleGear Rep
5 days ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.