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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,374 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Excellent booking experience with Trip.com. The website is easy to use, prices are competitive, and confirmation was received immediately. Everything was smooth and reliable. I will definitely use Trip.com again for my future travels.
We booked a 6pm flight. Got to the airline we had been changed to the 3pm however no communication received from trip.com. Trip.com app still had us in for the wrong flight. Impossible to talk to a real person for help. We were out of pocket for a hotel. When trying to give feedback trip.com app just kept telling us there had been no change to our flight.
Dear Kim H,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
So far I've only downloaded th Trip.com app. It would be more appropriate to respond to your questions after I've started using it.
Dear Ted E,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
We travel multiple times a year and I would never use any other platform for flights. We have had cancellations, rebookings, change of flights - but trip.com has clear communication, lots of options and very informative. They have offered support many times. We are very happy (family of 4) and would absolutely recommend usi mg trip.com.
Hi Muce M,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
While finding flights is good, eveything else is frustrating. I can't find my frequent flyer information, it doesn't appear on my flight reservation. The wrong ID was used, and I can reach no one but a bot who goes round and round in circles. I couldn't get a hole of anyone in customer service just the same message over and over again then disconnect.
Dear Ladon G,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
The customer support phone need a big update, we have tried calling 3 time, on hold waiting to speak with a person for over an hour just to be hung up on
Dear Matt M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I booked with you in Egyptair from dammam and as per Egyptair cancelled their flight from dammam for the current pumps and war but you say Egyptair not allowing that, however Egypt air announced that before 15 March u have the the right to reschedule your ticket or even cancel it without any fee
Dear Eslam E,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Dear Taha,
I would like to express my appreciation for the excellent support I received regarding my booking no. ************** at Ibis Styles Makkah. The resolution was swift and effective, and I am very satisfied with the way my concerns were handled.
Your professionalism, dedication, and efficiency made the process smooth and stress-free. I commend you for your outstanding service and the care you put into ensuring everything was resolved promptly.
Thank you once again for your commendable assistance.
Best regards,
Hayatuddeen Salisu Kabara
Hi Hayatuddeen K,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Easy process with great options of times and cost of air fairs. Used at Xmas and done a package deals bundle. Looked at a few different sites, Trip.com came in with better prices with same options.
Hi Lynda B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I would like to express my deepest gratitude to the Trip.com customer service team, and especially to Taha, who assisted me today.
I had a very stressful situation related to a booking issue, and Taha handled it with exceptional professionalism, patience, and genuine kindness. From the very beginning, he was attentive, understanding, and truly committed to helping me resolve the problem.
His support turned what could have been a very frustrating experience into a much more manageable one. I felt listened to, respected, and sincerely helped throughout the entire process.
Customer service like this is rare and truly valuable. Taha did an outstanding job, and I am incredibly grateful for his help and dedication.
Thank you again for the excellent assistance.
Hi Bella N,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
The app's ticket cost fluctuate chaotically. The tickets we do purchase get cancelled and sold off to other buyers forcing us to purchase new tickets at more expensive rates with inconvenient dates with outrageous layovers. Trip.com is a scam
Dear James B,
We’re sorry about your experience. Airfare on Trip.com is supplied by airlines and updates in real time, so prices can change as seat availability and demand shift—we don’t manually mark up prices. Trip.com does not cancel issued tickets or “sell them to other buyers. ” If a confirmed ticket is canceled, that decision is made by the airline (e.g., schedule change/operational reasons). We follow the airline’s policy to arrange change or a refund.
We just came back from a 41/2 month trip. We found that flights and hotels, booked by Trip.com were the best prices overall thru our entire stay. Good communication if we had questions or needed help. We will keep using Trip.com as long as it has competitive prices.
Hi Kim K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
All the services I've received so far, including customer support, cancellation, refund, and change support, have been excellent, with successful communication on all matters. Maximum possible assistance.
Hi Furkan S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Unlike the Booking.com website, my experience with Trip.com was far more straight forward with minimal fuss. I did find it amusing that merely clicking refresh on the browser made it predictable to change the prices, though, I guess that's typical business. Great website layout with easy / predictable operation.
Hi Aaron P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The support staff at trip.com—Rei C, Alex H, Karina, and others—helped us obtain a document confirming that our children will be staying with us in hotels in Japan—Osaka, Kyoto, and Tokyo. We need this to obtain visas for the children. Thank you very much, and we hope our vacation will be a success.
Hi Liliia K,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Even though things were a bit up and down initially, the support team took the time to understand my situation and worked hard to reach a solution that created a win-win outcome for everyone. Thank you to Rei C, Johnny Z, Raja, and Dinesh M for your support and assistance. 😊
Hi Thivakaran S,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Due to the current unrest in the middle east, we had to cancel our trip and I must say the Customer Care Team have been amazing. They have been so helpful from start to finish. Will definitely continue to book through Trip.com
Hi Michael A,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Previous experience with Chat was 5*. I tried to repeat the exact same process and chat said that it could not help. I needed to choose my seat on business class flight.
Dear Philip S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Great prices easy process.although did have some issues booking our infants flights. Would be great if when there is an issue there was someone from trip.com to speak with and not just a robot.
Hi Amanda A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. Regarding your concern about the infant flights, please allow us to investigate further with your concern. Rest assured that we will contact you directly. Thank you so much for your kind understanding.
I had to cancel trip to Indonesia due to Iran situation & Quatar not in operation.
TRIP. Com only refunded a portion of my money. TRIP. Com kept $500! I will never use them again. From now on I will book flights directly with Airline. Lesson learned.
Dear Carol G,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kimthoa D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.