Trip.comReviews 4,637

ด้วยว่าดิฉันต้องซื้อตั๋วเครื่องบิน 2 ชุด และมีรายละเอียดแต่ละเที่ยวบินที่ต่างกัน ดิฉันมีตั๋วไปกลับอเมริกา ที่จะต้องหาเที่ยวบินภายในประเทศเพื่อไปยังจุดหมายปลายทางต่อไป

ต้องหาเที่ยวบินตรงกับวันที่เที่ยวบินเราไปถึง USA และให้ได้เที่ยวบินที่เหมาะสม เพื่อเดินทางต่อไปยังเมืองจุดหมายปลายทาง การจองตั๋วใน Trip.com ต้องกรอกข้อมูลผู้เดินทางทุกท่านให้ครบ ระหว่างกรอกข้อมูล แอปก็ปิดตัว บอกหมดเวลา ดิฉันต้องเริ่มใหม่นับครั้งไม่ถ้วน ยังดีที่ข้อมูลที่ได้เติมไปแล้ว เมื่อเริ่มใหม่อีกครั้งข้อมูลนั้นจะยังอยู่ เราก็เริ่มกรอกส่วนที่ยังขาดอยู่ต่อไป

ความยุ่งยากอีกอย่างที่อยากให้ปรับปรุงคือการเลือกเที่ยวบินแยกขาไปและขากลับ ทำให้การทำงานต้องเสียเวลาและมีขั้นตอนมาก กินเวลามากขึ้น ถ้าจัดชุดไปกลับรวมมาในตัวเลือกเป็นชุดเดียวเลยแบบ sky scanner จะดีมาก เห็นราคารวมในขั้นตอนเดียว

จนถึงขั้นตอนการชำระเงิน ต้องใช้เวลาจัดการกับโทรศัพท์เครื่องที่ใช้รับ OTP เครื่องดับจึงต้องเสียเวลาในการเปิดเครื่องใหม่ พอได้ OTP มาก็รีบใส่ในขั้นตอนการชำระเงินต่อ ใส่ OTP ยังไม่ทันจะสำเร็จ ทั้งๆ ที่เราเอาแน่ๆแล้ว แอปก็ยังรีเฟรชไม่ให้ไปต่อ ให้เริ่มใหม่อีกแล้ว กลับมาอีกทีราคาแพงขึ้นอีกแล้ว

ไม่เหลือเวลาให้มาเลือกหา รหัสลดราคาใดใด และดิฉันก็รีบด่วน ด้วยว่าลงมือทำใน Trip.com ไปแล้ว ก็เลยพยายามจะทำให้เสร็จ เพราะเวลาส่วนตัวก็มีจำกัด ไม่ได้ส่วนลดที่ควรจะได้ เสียหายไปเยอะ เข็ดเลย

This was my first time for booking an air-ticket from you. I was not very familiar about the information input at your web. By mistake, I did not pay attention to the first box of "pay if change the flight date" and did not click the second box of "change the flight date for free". I have been flying for over 50 years and 2-3 times per year. I have never change my flight date. But I dont know what will happen tomorrow. If I have an option, of course, change the flight date for free of charge is better than pay for the flight change. Therefore, I apologize for my mistakes. If you can change my flight date option from PAY to FREE of CHARGE. Your help will be highly appreciated and in return, I will keep on booking the air-tickets from your web and refer friends to you as well. No matter you will do this request for me, please reply. Thank you very much. Veronica Chong (*******@hotmail.com)

Business class booking – very poor support after schedule change

I am writing this review to share a factual and structured account of my recent experience with Trip.com.

We booked long-haul business class flights well in advance. The airline later made a significant schedule change, which required proper re-routing to maintain the original travel plan.

From that point on, the handling of the case was highly disappointing.

Despite multiple contacts over several days, the support team repeatedly referred to "airline policy" instead of providing a concrete rebooking solution. We clearly stated that a refund or a later departure date was not acceptable.

To help resolve the situation efficiently, we provided several specific alternative flights (including airlines, routes, and flight numbers). These were standard scheduled flights with reasonable connection times.

However:
The provided options were not properly addressed
Responses were repetitive and often copy-paste
Different agents gave inconsistent information
The case was said to be escalated, but no clear progress was communicated

At one point, we were even advised to monitor the situation ourselves, which is not what you expect after booking through a travel agency.

Ultimately, we were told that if the airline does not approve the change, the only option would be to cancel the booking and purchase a new ticket independently. This effectively shifts the entire burden and financial risk onto the customer.

Key issues:
No effective support after a schedule change
Repeated generic responses instead of case-specific handling
Lack of ownership and accountability
No practical solution offered despite clear input from the customer

This experience was unnecessarily time-consuming and frustrating, especially for a business class booking where a higher level of service is expected.

Based on this experience, I would strongly recommend booking directly with the airline rather than relying on Trip.com for important or long-haul travel.

Case reference: *******9729

Tried to make changes, with no success, and there was a lack of connection with carriers and couldn't check in without going through flight agents. So stuck in Denver for 10hrs.

When we booked flights online through Trip, the system opened a new account, which is a stupid process because it didn't ask me for my existing account details.
Vey bad methodology and we will book elsewhere in future.

This was my first time booking with Trip.com, and I can guarantee it will be my last. Absolutely terrible experience.

Due to a recent war conflict, my flight was cancelled, and I needed to cancel my return ticket. Since I booked it through Trip.com, it turned into a complete nightmare. They simply refused to cancel my return ticket, even though I reached out well in advance (more than 15 days before).

Their customer service is useless. Every time I contacted them, they just kept hiding behind their "company policy", policies that no normal person even notices while booking. This feels completely intentional, like they rely on customers missing the fine print so they can avoid helping later.

What's even worse is the blame game. Trip.com kept saying the airline (Pegasus Airlines, in my case) wasn't allowing the cancellation, while the airline clearly said it was up to Trip.com. They just kept pointing fingers at each other instead of actually solving the problem.

In the end, nothing was done. No cancellation, no support, no accountability.

So here's my advice: DO NOT trust Trip.com. If you still decide to book with them, be prepared to read every single word of their terms and conditions like your money depends on it, because it absolutely does.

Terrible service. Zero support. Never again.

I would like to express my sincere appreciation for the excellent service provided by Mrs Jasmine, the Senior Customer Care Manager from Trip.com, and your team. My experience with Trip.com has been very smooth and pleasant, and I am truly satisfied with the support I received.
My booking reference number **************).

Your customer service team was very polite, helpful, and professional throughout the process. It made my journey and booking experience much easier and stress-free.

Thank you once again for your outstanding service. I look forward to continuing to use Trip.com in the future and will gladly recommend your services to others.

The reply given not helpful. Checking on the names booked on MU. Followed by putting Surname but the ticket sequence not in order. Replied was chk wz airlines direct. MU has no office in SIN. I need help. Dun want to be stranded at the airport checkin. Why Trip.com has no local tel number. Can someone pls call me

My email address is wrong. I have called last year and this year. Still you have not corrected it.
Your prices 90% change as I am about to purchase it.