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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Quick and easy, I had to look for a bunch of info and it took awhile and I was worried it would kick me out and start again, but it didn't and then it went smooth, would use the service again in the future.
Its fast to buy ticket but no telephone number to contact to call in case i want to ask more questions or if i want to add another person
Very good price, the software is easy to use and very fast, will use it again
It's extremely lame that a message pops up AFTER i hit 'pay' saying the price has gone up. After much time spent comparing prices, I choose this site for a low price and I pay more for it. AND it appears i've been charged twice (I expect to see one of the charges reversed in short order).
SÜREKLİ FİYAT GÜNCELLEMESİ YAPILDI. TEKRAR TEKRAR DENEMEM GEREKTİ.
Wtf you had declined 3 of my credit cards? None of them indicates that you have even tried to approve the card. Really? After closing the browser and cleaning the cookies all worked. Are you guys high school students? Even them |I think could do a better job. Your incompetence forced me to waste 30 min on smth that should take 30 seconds. Pls fix it or just go to hell. Cheers
"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
Gotogate"
Very easy to use despite having a few negative reviews online. I have a great experience with the service. They are improving and make a positive progress. Definitely 5 Stars from me. Recommend it!
You did not give me the PNR, just an e ticket. Had to contact British Airways to get it. Also have fraudulent add on charge possibilities to increase your revenue, i. E. $8.00+ option to be protected if your airline goes bankrupt. I guess you want to make it hard for customer to deal directly with the airline for extra costs such as seat bookings, etc. that you could benefit from. Will not use your company again.
"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
We have forwarded your travel docuemt to your emal address.
Best regards,
Gotogate"
If you decide to cancel your booking, they keep the finders fee. I do not think it is fair.
The only reason I used GoToGate because the airline's website glitched. I should have waited. Now I am out of $45.
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
Gotogate"
Ciertos ítems no son fáciles al acceder.
Es difícil llegar a confirmar todas las alternativas y detalles que piden
ESTARIA BUENO QUE HAGAN "SITIO VERIFICADO" PARA QUE SEA MAS CONFIABLE LA COMPRA. ME COSTO CONFIAR EN LA PAGINA AL NO ENCONTRAR LOGOS DE SITIO VERIFICADO. TAMBIEN ESTARIA BUENO QUE SE ADMITA EL PAGO CON DOS TARJETAS.
Bad UX + Forced requirement to select "I DON'T WANT THIS"
Things worked (unlike kiwi.com in which I completed all the forms only to be sent to the main page with no message what so ever... ended up here)
Honestly, the experience isn't good. You won't fix it because of greed. Have a nice day.
La experiencia buena en general. Demasiadas propuestas adicionales a skip y lo peor el valor incrementado del final, mal con eso, es dudoso el aumento en los 3 minutos que dura el checkout
I had a very frustrating experience with this agency. I specifically paid extra for flexible tickets, but discovered later that they had booked me on non-changeable fares with the airline. When I needed to change my dates, I was forced to buy a brand new ticket at full price, meaning I paid twice for the same trip. The only redeeming quality is that they are very responsive and answer the phone every time you call
Bad service Bad serviceBad serviceBad serviceBad serviceBad serviceBad serviceBad serviceBad serviceBad serviceBad serviceBad serviceBad service
Its a shit that you enter thinking that the price is something and later, you end up paying 600 euros more. Fuck, said it at first time
The service hide information which may affect the final price.
I did booking for Thai Airways which always provide seat selection for free. The price on GOTOGATE was a bit a higher than on Thai airways (unfortunately they have problem with processing foreign card) website but seat is not included which is very confusing to me. I expected that I can go to Thai Airways website after booking to select the seats but seat selection is unavailable and GOTOGATE did
Me subieron El precio en el momento que estaba ingresando datos de la tarjeta, desastre ese manejo poco serio
I authorize an amount of 705,00$ but the agency charged my Visa for 756,00$...
I think it's not correct... certainly it's criminal, because noone is allowed to take money without the approval of the client...
I hope that Gotogate can understand the error and devolve to my card the sum they charged illegally.
It's the first bad experience with Gotogate, I bought several tickets from this site...
Really strange!
I have tried making the payment 5 times. Each time at the beginning it shows a certain price, by the time you answer the 100 questions they ask it will say time out and you need to start over. Ridiculous website
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Hello,
We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[Gotogate] team"