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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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It seems that currently I am only able to make a purchase via a mobile device, and not from a desktop. There seems to a code issue with your desktop purchase setup.
Samples came quickly and in good shape. I will be placing ordering in bulk next.
I've tried other custom framing services, but the key word is "tried." Frame USA has the easiest interface, where you can easily put the exact size of the art, get the mat, pick the frame, preview it all, without a whole lot of fuss or not feeling sure it will be right. And on top of that, the frames usually end up costing a fraction of what other companies charge. For example, I just purchased a custom frame for $40 that, for the same size, without a mat, I was seeing for $80+ elsewhere.
I have ordered several frames since 2018, great quality and a great price.
Have ordered from Frame USA before and very happy with their products and service.
Frames can be so expensive but these are amazing. Great prices, great selection. I buy all my frames from here.
Great site, easy to navigate and customize.
All frames have been good quality and meet my expectations.
I've ordered repeatedly over the years. The customer service can't be beat. The frames I get are good looking and have a great price. I will continue to order.
This time it was easy, thank you for the nice discount.
Your website takes forever to load and when I put my previous order #'s in it ALWAYS says, no such order!
I ordered a frame with a frame opening of 23x33. What I got was a frame with an opening of 22x32. They will not accept a return because it was a special order. I cannot display a world map in this frame because the opening is smaller than the map and cuts off some islands. Would you be happy with a frame that cuts off family members in a family photo? The opening is supposed to be the visible area, not the size of the backer board. Find a reputable frame maker that adheres to industry standards. I'm disgusted with frame USA. You will be too.
I assume length is top to bottom and width is left to right, but the accompanying picture would indicate otherwise.
The online order was quick and painless. The hardest decision was the stain color. A truly great product.
Good price. I ordered two frames and only recieved one, but contacted the seller and they shipped the second one promptly.
I have bought custom frame/mat a few time from this company, and are satisfied with its products. They offer many choices of frames and mats and do all kinds of customizations you can imagine.
I love purchasing items that are Made in America, and these frames fit the bill. I have been a customer for many years since they had a store in Cincinnati, and now that I have to order online I was happy to see that I received the same quality as before.
Company Always checks on your delivery and satisfaction! We will continue using this company for framing our artwork. We do our own framing and the frames are always the exact measurements for the glass we cut and the backings we use!
Very well packaged. Exactly what I was expecting. Well made and exact sizes!
We will be ordering more.
Quick turn around and packed well. I usually get a custom frame for my cross stitch. The frames complement each piece.
Ordered two frames, received one incorrect frame. When I contacted customer service, they immediately sent out the correct replacement frame and let me keep the spare.
Frame USA has given me the opportunity to choose the exact framework for my embroidery projects, pictures and posters. Their variety of colors, matting and material options gives a very personal/custom choice for me to work with. A plus about their services; is the very fair cost of their work.
I would not go to anyone else.
As always; gives the customer great options, colors,, mats & frames.
Placed my order, followed up with a question and order was cancelled with no notification. Hi there,
I reached out to ask a question about my new order. I wish they wouldn't cancel my order without letting me know. Very disappointing. I told the rep not to cancel but they still did? Didnt offer to help the situation either. I am bummed. I followed up over two weeks later to ask when my order would shipped and that is when i found out it was cancelled. This was a disappointing experience overall. Now i have to reach a 100 character limit, lol. I explained the situation. That's all. Better customer experience next time please. Better customer experience next time please. Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please. Better customer experience next time please. Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please. Better customer experience next time please.
Hi Melissa, I’m truly sorry for the frustration and disappointment caused by the unexpected cancellation and lack of communication forthwith! We strive to provide better support, and I appreciate you sharing your experience, it helps us ensure that our communication is more direct moving forward. We wanted to make sure you had the opportunity to still get your frame order by offering you a one time coupon code of 20% off, including Design a Frame. Should you have any questions or concerns please send me an email at [email protected]. Please check the message that will be sent for the coupon code. -Brooke Sanders, Brand Manager
Frame was packed well and arrived in good shape. Appreciated the follow up making sure I received the package. It did not come with hardware for hanging.
Well made and look very nice. Have ordered these for several years for our club's wall of fame and always satisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alexander, I'm sorry to hear that the website gave you trouble, could you please send an email to me at [email protected] to provide some more information as to any error messages you received while on desktop as well as what browser you were using at the time. We have not heard anything from other customers,. Nor have experienced anything desktop wise on our end so any additional information you can provide will help us identify if there is a specific issue with our developers. - Brooke Sanders, Brand Manager