On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We are very happy with the coverings we ordered for our outdoor furniture set. We wanted to make the expensive last longer outdoors in Florida. I think this product will definitely help. The detail and measurements process was impressive. You realize the product is really being customized to fit. It took two additional communications to solidify measurements before production (in addition to submitting pictures. It was worth the additional effort.
I was under the impression that I was buying a cover made in Georgia but it was made in India. The cover is very nice but I like to keep my business stateside.
Hi Logan, Thank you for your feedback and for appreciating the cover quality. Our manufacturing details are clearly mentioned in the FAQ section on our website for transparency. We truly value your support and your feedback will be considered as we continue improving our customer experience.
The fit is excellent; color is as expected; material is rather thin but overall satisfied with purchase for the price paid.
Hey Diana! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good communication with the order and very impressive workmanship. Cover fits perfectly and made of quality materials and it will last a long time. Great job team!
Hey Jeffrey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Lovely, well made covers for outdoor furniture. Would have preferred more choice of colours as i wanted a light grey for my furniture. Would highly recommend though.
Hi Lynn, thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the quality and finish of your outdoor furniture covers. We also appreciate your suggestion regarding more colour options. Your feedback is valuable to us and will definitely be considered as we expand our range in the future. Thank you again for your support!
Hi Adam, thank you for your feedback. We can see that your concern has already been addressed via email, and our marketing team has been informed to unsubscribe you from further communications. We appreciate you bringing this to our attention, and your feedback will be considered carefully to help us improve our processes.
We were looking for curtains for our church to cover two side walls. We had no idea what was going to come. It ended up being more sturdy than we could have hoped for. Built to specifications and with grommets installed exactly where we wanted them. Communication was excellent.
Hey Scott! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
During inclement weather and non-usage time, we needed a cover for our pool heater. We gave the dimensions necessary and we are extremely pleased with this product. The quality of the material, the functionality of design are exceptional.
Hey Leslie! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was looking for a custom cover for my outdoor sofa. I came accross Covers & All and decided to give them a try. The process was very easy, just needed to enter the measurments of the sofa and choose the color. I received the cover yesterday, looks great and fits like a glove.
Hey Mark! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My bmw car cover ripped around the elastic seam in less than a year and it was fully guaranteed! They sent me a new one within a few weeks
Hey Michael! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cushion we ordered were to replace our outside furniture. To buy a new set form the supplier was £3k plus!
The design process was easy with covers all. Checking the dimensions, zip placement edges and corners. They were also able to add the hanging loops on that ye originals had.
Highly recommend and will use again.
Hey Holly! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cover was perfect! We have been using a large tarp to cover our carpet cleaner and I got tired of the amount of space it took so ordered a cover. It fits beautifully and couldn't be happier!
Hey! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Paid for two sheets they didn't turn up
Then got bombarded with marketing emails and rate our performance
I will deal with a local supplier next time
Hi Darren, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great! My daybed cover fits like a glove. To help the designers, it's useful to send pics, and measurements that they might not even originally ask for, to help get the designer right for you. I have only praise - it's a quality product 👌🏻
Hey Stephanie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A UK website selling products manufactured and shipped from India but sold by Covers & All USA. Delivery was not advised as being from India. UPS did not attempt to deliver to the delivery address. UPS did not advise that parcel was at a collection point. Parcel is held for only a couple of days making it difficult to collect in time. With such awful delivery service I would not use this company again.
Hi Andrew, Thank you for sharing your feedback. We are sorry for any inconvenience caused. As per the tracking details, the courier attempted delivery but it appears the recipient may have been unavailable at the time, due to which the parcel was moved to a collection point as per standard procedure. Collection timelines are set by the carrier. Your feedback is noted and will be considered to help improve the overall experience.
I've used the company twice, once for a bench seat cushion with cover, and recently a bench cushion cover. The site is easy to navigate, the customer care throughout was excellent. Attention to detail notable, with regular correspondence verifying certain design instructions. Felt in good hands. With the second purchase whatever loyalty credit had been accumulated from original purchase was automatically added at check out. Both products perfect. I'd use the company again.
Hey Jane! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Sent an email about a damaged cover I received and did not hear back after a week. Got another "rate your experience" email but no reply to my issue.
Hi Doug, our team has already reached out to you via email requesting a few additional details so we can review the matter thoroughly. We’re currently awaiting your response to proceed further and assist you accordingly, and we look forward to hearing back from you soon so we can help resolve this.
They changed their cover material. I order one a couple years ago and it was 2x as thick as the one I just got.plus its made over seas.horrible customer service
Hi John, we sincerely apologize for the inconvenience caused. We have reached out to you via email regarding the resolution and remain available to assist further. Please feel free to connect with us whenever convenient, and we’ll be glad to help.
Required signature, so arranged for Walgreens pickup site. FedEx has had it for 6 days and still no delivery to pickup site. Why was a signature required, that seems to have impacted the delivery. The ordering process was great.
Hi Jill, thank you for your valuable feedback and for appreciating the ordering process. We’re sorry to hear about the delay and understand your concern regarding the signature requirement and its impact on delivery. Your feedback has been shared with our team for review and improvement. We truly appreciate your patience and support.
Very happy with my purchase. Just what I wanted. The design was confirmed beforehand and it turned out exactly the right size.
Hey Ethel! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Noel! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!