Tim Hortons

I used to love going to Tim Hortons but in the last few years things have really changed and not for the better. I'm not one to complain but never getting my order right is becoming quite a nuisance especially when it's just a coffee. Today I went through the drive-thru at 1251 Simcoe Street North in Oshawa but they got my order wrong so I thought it would be quicker to go in store to fix it, I ended up waiting over 5 minutes just to be acknowledged and served even though there were 5 people working no one was paying attention to the in-store customers and at that point there was a line starting behind me plus a person infront of me who was already annoyed at how long they've been waiting. When I was finally acknowledged I asked for 3 creamers so they didn't have to waste time making me another coffee but as she opened the fridge to get me them, another employee called her over and instead of quickly handing me the creamers she shut the fridge and dealt with whatever problem the other employee was having so I had to wait another couple of minutes. I'm all for multiculturalism but not one person behind the counter was speaking English to each other which I thought was quite rude because at least then we would understand what was happening and have some understanding. Maybe Tim Hortons should have undercover customers so they can experience what is going on cause at this point it's very frustrating especially when it's affecting all the stores in my city.

I wish there was lactose free milk at our location in Cochrane. I also wish that the service there wasn't so quick and rushed overall I do really like the service but the cookies I got today was in a box instead of the normal dream cookie box what happened to those?

I've been a Tim's supporting from day 1 especially for the amazing charity work they do. However, after two different unpleasant experiences at two different locations, I will never be a patron again. My first unpleasant experience was at the Innisfil Beach Road and Hwy 400 location. I ordered my typical morning coffee to enjoy at my desk. When I took my first sip, there was a foul smell of feces coming from the cup. When I took another smell of the cup, it definitely smelled like feces. I was so disgusted by this that I went back and complained. I never went back to that location again. My second incident was recently at the Stroud location. Once again I ordered my coffee and drank it. When I took the lid off, there was a considerable amount of wax crayon on the inside of the cup. Upon closer look the heat of the coffee had melted the wax all over the lid as well. How much wax was put in the cup and how much of melted wax did I drink. When I went back to this location I spoke with the manager and he was horrified. Apparently this isn't an isolated incident and as he explained this seems to be a trend now. I showed him who made the coffee for me and then denied his offer for a free coffee. I will never go to another Tim's again until they change their hiring policy and terminate staff who have no regards for public safety. These incidents are not accidental, they deliberate. For shame on Tim's. I wonder what Tim Horton would think of what has become of his great Canadian creation.

At one time, Tim Hortons was an excellent place in the last nine years or so it has definitely gone downhill, I ordered a coffee this morning in Midland on Highway 93 one cream one honey pretty simple as I got down the road there is no honey in it. This isn't the first time this has happened if you go through the drive-through, don't move until you check your order completely guaranteed there's something missing or you have someone else's order!

Over the years I have choose Tim Hortons for my coffee over others, with the influx of foreign workers it's become the arm pit of the coffee world, they rush the orders over the intercom, you can't understand the words they make the smallest attempt to say, when and if the coffee and food you order is editable it's a mess or cold, if you bring it to them stating it's wrong they walk away try to kick you out or mumble in they're own language, Tim horton himself is probably rolling over in his grave at the state of things, I got gift cards for Christmas I probably wont use because I'm disgusted with all aspects of what's going on in every store, Macdonalds coffee is as good and cheaper, if my review means anything people need to take they're morning routine somewhere else.

Doesn't matter what location, stale donuts! My usual routine.last five visits I order an ice cap and a donut. Then I proceed to the garbage and toss out the donut. Too many products result in nothing being fresh...ever...for fresh donuts I go to Zehrs.always fresh.Hortons does nothing well.so under average.

I have visited many Tim Horton restaurants and although I am still going to visit your restaurants, I want tell you there are improvements that could be made. I appreciate the fact that you are a fast food establishment. However, please take the time to get the order correct. Also, please note that bagels have holes in them. A big dollop of butter, cream cheese or mayo in the middle doesn't do a thing for the sandwich. I have to ask for a knife to spread the condiment myself. Today I got a BLT on a bagel. There was a huge pile of at least 3 leafs of lettuce. I removed 2 before eating my sandwich. The mayo was in a huge dollop in the middle, therefore oozing out the hole. I had to spread it myself. There were 3 tiny pieces of bacon. I'll ask for extra bacon next time. Ihave ordered the wild berry hibiscus quencher and gotten a cup of ice with a splash of drink in it. I now ask for light on the ice. I shouldn't be paying for a cup of ice when I order a drink. If 6 want to make my food myself, I'd stay home. Train your employees to do better. Tim Hortons is a Canadian institution. Please take pride your work.

AlwYs order my wife a latte for the 5th time I get home and all she has is a up of milk even after complaining they still do the same thing

First of all, I don't understand why you take the best snack off the menu at 4 o'clock and that is the breakfast wrap if it's good why would you take it off? Doesn't matter what time of the day?
Some people don't always get up at the same time
But they didn't have it so I tried the new flat pizza. What a disappointment. It was like they put it in the microwave. It was limpy, no flavour, very little cheese, just plain terrible.
My foot note: this is not gonna last count on it

Tim hortons should train their staff in proper hygiene. Same person cashing is the same person serving and they put their dirty hands on the cup lid that should touch the customers mouth.

It's just nastiness and it happens at every tim hortons I have been to in canada so far. Remember germs spread by these things.

I'm giving one star for the fact that there's many problems. #1) this roll up the rim is absolutely unfair. You might as well just get rid of it. Don't even have this game. Your computerized it for one, I have bought coffee after coffee every time this roll up the rim promotion comes out. Over and over and over. Not a winner not a winner. I bought so many coffees. Since this is come out, I've spent at least over $100. One free coffee. #2) you make this all computerized through an app. This should be roll up cups like it used to be. This is unfair for the fact that there are a lot of people out there, including elderly people that do not have a cell phone with data. This makes them not eligible on their purchases to win anything. That is wrong. #3 this skill testing question you need to put in in order to claim a prize, that is also wrong. I know a few years back I won $100 gift card on the roll up cup. I answered the question wrong by accident and I lost out on that prize. This is wrong and discrimination because there are people out there that have disabilities that cannot do these mathematical questions or whatnot. They have purchased their product fair and square and you won't give them a prize based on their disability. That is very discriminatory. Every single day I get rushed at the drive-thru, I'm trying to have my points card scanned. And I'm having the debit machine throwing in my face before they even scan it asking how I want to pay. A lot of times after I pay they've confused me so much. I drive away without my product. I have to then turn around. Wait back in line to do this over again because they want to say 3 seconds on drive-thru time because of corporate head office. Also with this nonsense about espresso machine not working. Constantly no matter what location I go through in Brampton, I go through the drive-thru at busy times in the morning and afternoon to get my coffee with espresso shot added. I'm constantly told oh our espresso machine is broken. That is an absolute load, they want to stick to the drive-thru times because head office is making them keep their drive two times 30 seconds or less or they get penalized. I know this is false and they're lying because every time I've told that they're espresso machine is not working, I parked the car I walk in. I order the espresso in my coffee... And guess what? Nothing wrong with the espresso machine. They make my coffee with espresso. My my. You know this fraudulent games got to stop. You got to stop over working these employees like this. I know it is 100% not their fault. It's the corporate big shots that want to make that extra 100,000 in their pocket every year at the expense of hard working people that are overworked. Second, you might as well just get rid of this roll up the rim because you know what it's totally rigged, manipulated and unfair. And it is very unfair to people that do not have mobile data that they cannot claim any prize. Because of that, they are purchasing customers and you need to make it fair for everybody, including disabled people that cannot answer these guilt testing questions. Tim Hortons has gone so far down the drain since America took over this chain. It's just ridiculous. Just scrap the roll up the rim. You're going to cheat no matter what so just get rid of it. Don't waste the money putting it out because this pointless all you do is cheat.

Bought over 10 coffee and treat and still can't receive a reply on my app plus I have two old cards with rewards I did not even get any reward

I still love going there. Everything was quick easy. The workers are very very polite but lately it's wait wait wait and when I mean i'm talking 10 to 15 minutes for a cuppa coffee which is ridiculous. I went inside one day there's two workers running the whole store that is totally ridiculous. Business is gonna go down if you don't fix it.

A gentleman by the name tommy, is always so upbeat and courteous. He's fast multitasking.
I've seen him wait on inside customers and the drivethru...all by himself. And not once did he complain or be rude...he's constantly apologizing for not having enough hands...

They are terrible. They get all soggy before you finish your coffee. The old lids are so much better. I'm up for change but you will have to find something better.

They're either not open yet or liquids only not going there anymore. I've been going there for a while just recently having lots of problems. Need to stop at bellville Michigan

The Tim Horton location at 3353 Lawrence Ave E in Scarborough has a sign posted that it opens at 5:00 a.m. and the website shows the same. When i got there at 5:30, the doors were locked but staff were working; the drivethrough apparently was open. If You mean to say that you only serve people in cars at 5:00 a.m. you should note this on the sign and website. The manager was kind enough to take my order though as i did a walk through the drive through. Good on her.

I would not recommend the king Edward Tim Horton bcz the Indian girl was really bad. I wanted to redeem one offer through app bt firstly she accepted then rejected. 🤨