The SillReviews 720

Their customer service and plant classes are both helpful. They also address delivery issues (broken pot) professional and timely.

There were unforeseen delays in the shipping of my purchase due to winter/cold weather; however, I appreciated the frequent updates from Sill about when my order would be shipped throughout the whole process. My only complaint is that when my plants arrived, some of them were very difficult to pull out of their decorative pot. The grow pot along with the extra paper padding surrounding the plant were squeezed really tightly into the decorative pot that it made it incredibly difficult for me to move the plant out of its decorative pot. I ended up accidently breaking the grow pot sightly in my attempt to get the plant out.

I wrote a condolence card that did not show up with the flowers. The recipient had to contact The Sill to find out who sent the arrangement. Not acceptable, especially when someone is going through a tough time.

The Mermaid Tail Cactus is such an unusual plant. I wasn't sure about a grafted cactus, but I love it and highly recommend it. Mine is the purple in a sage Isabella planter.

The customer service and communication were good. There was quick response to concerns and updates to transit questions. Delivery was slowed by recent snow and ice storms. The plants arrived 7 days later than expected, but the plants were in good but thirsty condition. This is because this company packs the plants well which protected them from harm due to a longer expanse of delivery time than was expected. GOOD JOB!

Experience was great, when concerned it was late, The Sill was very responsive! And even though it was later than anticipated, it still arrived in time for mine and my hubby's anniversary! 4 years, traditionally is fresh flowers and/or fruit, and well, his little Meyer lemon bush will give him fresh flowers AND fruit for hopefully years, and years to come!:-)

Hi,
Our restaurant is a huge fan of beautiful flowers and plants. So it was a no brainer to be purchasing from the Sill. They have great reviews, and are based in Brooklyn near us in Williamsburg. Our two plants we got are perfect for our entrance. We will be purchasing more in the future.

I am very satisfied with my order. There was a slight delay in shipping because of extreme cold weather and Customer Care was very accommodating when I reached out about scheduling shipping around my vacation.

My order arrived and the plant was alive, despite the bad weather delays.
It's so cute!
It has some damage but hopefully it will completely recover.

Pkg got delayed without communication when it was supposed to be a timely sympathy gift. So it could have been better communicated but oh well. It delivered late but it got there.

When my order could not be shipped due to The Sill's concern about quality, I was offered the option of a replacement, credit or refund. I chose a replacement. The replacement was promptly shipped and arrived in excellent condition despite the severe cold and snow we have been experiencing. I have placed an order for three more plants which have already been shipped. Thank you again!

My experience with the website was very smooth. I was able to browse all the available plant options, choose the size I wanted, and select the pot style as well. There were many payment methods available, and as someone who doesn't live in America and simply wanted to send a gift, that helped me a lot.
The plant took 10 days to arrive, but it arrived in very good condition, and the pot I chose was as beautiful as it appeared in the pictures on the website. Whenever I needed help, the team responded quickly.
I requested a greeting card to be sent with my plant, but it did not arrive, and I do not understand why that happened.
My rating is 4 out of 5, and I believe I will continue to order from them whenever I need to send a plant in the future.

I ordered a Thai monstera for my boyfriend as a gift, he's been wanting one for awhile. It was delivered quickly, and was secure and insulated, arriving in perfect condition despite it being 20 degrees outside. He was ecstatic when it arrived and couldn't stop talking about how beautiful and healthy it was, it has since thrived and produced even more beautiful leaves. I will be getting more plants from sill in the future without a doubt.

The 2 medium sized plants i ordered came wrapped in a heated wrap inside a box with air holes. They were so thoughtfully shipped! It's week 2 and theres no brown spots on them at all and they are already growing! I love that you can pick out your pot color too. I am definitely recommending to all my friends!

Unfortunately, the two plants I sent to a grieving family were shipped from two different locations and arrived on two different days (with a weekend between). Neither had an indication as to whom they were from, so until I asked about them, they didn't know the plants were from us. I reached out to The Sill and was told that the "message" I had composed should have been on the packing slips of the plants, so either it wasn't in the package, or it wasn't prominent enough to be noticed. It might be worth consideration to have an enclosure card or something more noticeable when sending out plants as gifts. We'll be going to the funeral this weekend, so I might be able to see the plants when we are there. The family didn't indicate whether the plants were as expected or in what kind of condition they were received.

During a cold snap, the original order was delivered and the plant was damaged. Customer service responded immediately and sent a new plant at no charge, timing it to coincide with better weather for delivery.