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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Peg R.
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Easy to order and good selection
March 31, 2026

I ordered an outdoor rug today. The ordering experience was great. I can't review the rug, because I haven't received it yet.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Great rugs
March 31, 2026

I have purchased rugs for years from Rugs, and find them sturdy, beautifully designed, and add warmth to my home. Highly recommend!

Date of experience: March 21, 2026
Maryland
1 review
0 helpful votes
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Rig purchase
March 31, 2026

Quick Efficient and a good price for a good product!

Date of experience: March 21, 2026
1 review
0 helpful votes
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Beautiful Rugs!
March 31, 2026

I love the round jute rug I picked out. It let me "see" what it would look like in my own kitchen/by taking a pic. Brilliant! Im excited to receive it. Thank you

Date of experience: March 21, 2026
1 review
0 helpful votes
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Mismatching rugs
March 30, 2026

I ordered 2 navy and ivory rugs, same pattern different sizes. I opened them and the larger of the two didn't look the same. Both rugs have a dark navy background and ivory diamond shapes. Except, the larger rug has muted ivory diamonds which is difficult to see. Is there anything you can do to fix this?

Date of experience: March 20, 2026
1 review
0 helpful votes
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Exceptional Selection
March 30, 2026

Best price. Best selection of designs n colors. Largest size selection. No one compares to what they offer. I furnished my deck w rugs and now I'm furnishing my bedroom.

Date of experience: March 20, 2026
Colorado
1 review
0 helpful votes
Follow R B.
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Easy to process
March 25, 2026

Purchase process was easy and quick. Technology to see rug in my room was easy to understand and use. Waiting for rug to be delivered before I can comment on quality and delivery experience.

Date of experience: March 15, 2026
1 review
0 helpful votes
Follow Kary J.
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Always an easy shopping experience
March 22, 2026

I've purchased rugs on this site before and it is always an easy experience. I do like the large selection of rugs and the pricing is usually quite reasonable.

Date of experience: March 12, 2026
1 review
0 helpful votes
Follow Barbara H.
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Frustrating
March 19, 2026

Web site would only let me pay with Vienmo, so I went to chat feature
suggested I change browser
went to Duck Duck Go. Could not get feature where you can see rug in my house on that site.
Finally got finished ordering 4 hours later. Hope I am happy with rug. Hate the on-line ordering experience

Date of experience: March 8, 2026
1 review
0 helpful votes
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Landing rug
March 18, 2026

Rugs.com is very easy to use. Their selection is awesome and you have the ability to filter down to the exact needs for easier browsing. Their rug quality is terrific! I have ordered several rugs from them in the past and have never been disappointed!

Date of experience: March 8, 2026
Texas
1 review
0 helpful votes
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I love their rugs
March 17, 2026

Absolutely love their rugs it's the fifth one I have purchased over the years. Great prices and they hold up really well. Wish they would have coupons

Date of experience: March 7, 2026
Virginia
4 reviews
0 helpful votes
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Easy Shopping
March 17, 2026

I've used Rugs.com several times in the last couple of years. Their website is uncomplicated so easy to use. The selection of rugs is outstanding, and the rugs are made well. Prices are competitive and of good quality.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Patio parker
March 17, 2026

Easy Peasy! This purchase was perfect for the time that it took to place the order. Search for rugs was super fast, and found exactly what I needed!

Date of experience: March 7, 2026
1 review
0 helpful votes
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Great addition to my home decor
March 16, 2026

Quick and easy ordering and shipping. Love my rug so much that I'm ordering a second one to keep on hand when this one gets worn looking. Great price and everyone that comes in my house comments on how much they love the rug.

Date of experience: March 6, 2026
1 review
0 helpful votes
Follow Barbara M.
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It was easy to find and buy high quality rugs at great prices! This is the third time I have chosen to use this site. The Information and images provided are clear and accurate. Customer reviews are also informative. They have very fine hand woven silk and wool rugs for very reasonable prices. I have also purchased high-quality machine-made rugs with beautiful edges and backings that have prices comparable to thinner, cheaper looking rugs found elsewhere.

Date of experience: March 6, 2026
Colorado
1 review
0 helpful votes
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Easy to navigate
March 16, 2026

I found the website easy to navigate. Great photos, great prices. This is my first purchase, I'm eager to see the quality of the runner and the timeliness of delivery.

Date of experience: March 6, 2026
Nebraska
1 review
0 helpful votes
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Best buys on rugs anywhere!
March 16, 2026

I am a repeat customer of Rugs.com because the rugs I have purchased from them are excellent products and the best price anywhere including the discount stores. I receive my rugs in just a couple of days and with free shipping on every order! Each rugs matches its description so it will be in your home just as it is on the website. The variety of sizes is amazing which gives the customer the ability to match rugs in different locations and carry the design and color where ever they want. I am very happy with my purchases.

Date of experience: March 6, 2026
1 review
0 helpful votes
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Awesome experience
March 15, 2026

Soooo many rugs to choose from! Had fun reviewing them. Saved many to favorites. Then made my final decision. I only needed one but was tempted to get more! Lol.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Order Process
March 15, 2026

This is my 2nd order. Both orders were made simple without difficulty.
However, on my 1st order l was offered a $20 credit towards next purphase which I felt was made difficulty to obtain.

Date of experience: March 5, 2026
Iowa
1 review
0 helpful votes
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I found the rug I wanted quickly, got the particulars selected and got it bought and on the way to me in fast and easily.

Date of experience: February 28, 2026