PropertyRecord.comReviews 946

Steve the customer service representative took care of my problem right away. He was respectful and professional

Did not authorize auto payments. On-line chat resolved the issue.

Good experience with customer service agent Charles. The propertyrecord.com website needs to have clearer language that the $20 recurring charge is monthly and not annually. I would have never signed up for the membership if I knew it was $20 per month.

I was charged a second time. I wasn't aware it would happen again. I reached out and was taken care of with the online chat. Thank you again.

Gained a lot of information from this site about my property, although they do charge a small fee. Used the Chat to cancel the "subscription" and refund the second month's charges. Quick and easy.

I realized I had signed up for a membership with Property Record. I sent a request through the online chat. They asked for name and email address - within a second or two, my account was closed, with a confirmation number (which never happens), and boom I'm done! Thank you, Property Record, for being so easy to use!

Easy enough to cancel and close account. Not sure why the subscription is surreptitiously established. Please change business model!

I contacted property records to discontinue my subscription and within 5 minutes my request was granted and my subscription was canceled with no further charges to my credit card. This is the kind of service that I would expect from a reputable company I appreciate it.

Steven was great assisting with discontinuing payments after I only wanted one search. I was charged for a package but, no longer needed the service.
Thank you Steven for helping me quickly, professionally and politely.

Needed to cancel my account. Almost no sooner then I gave then my email, I received notification it was closed. Super-fast. Thanks

Had charges that needed to be refunded because we did not want to subscribe to this package. Charles handled it quickly and efficiently.

My son was working on a research project and needed some information on our home. Property Record helped him find the info he needed.

Quick and easy to cancel my subscription. Customer service was effective and efficient in carrying out my request and supplying me a confirmation number.

My experience getting a property record I requested and agreed to pay $7 for was fine. The fact that I was then billed $5 four times over the next several weeks and then $20 three times in 2026 was not a good experience. I never performed any other property searches or agreed to an ongoing fee to be billed to my credit card. Thankfully, your agent Thomas was willing to refund the unwanted charges and close my account.

I asked for property record of my address on this property record.com. Agreed to pay $1 to view it online. I was charged $1, then $9.95.
I was happy this website has online support and Ryan was very helpful and instantly issued the refund of $9.95. Ryan provided an outstanding customer service!

I did not realize I had signed up for the package. Not only did Steven help me cancel the account, but he also refunded the pending charge. I was not expecting this and I believe he went above and beyond. Thank you!

Getting to the right data was quick and easy. I needed some back up information on a few properties we had previously owned and this site really carved through the difficulty of pulling things up all in one spot.
Customer service was speedy and polite. A great experience.

Mary was quick to respond to my request to cancel my account charges in the future. Unusually rapid response and very efficient.

When I was doing a property record search for my own home, I accidentally signed myself up for a monthly service allowing me to look up any property any time. Since I am not a real estate agent, I did not need that, and I definitely did not need to pay $5 monthly for nothing. Linda found and fixed the problem right away.