On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.7 stars from 972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
We monitor reviews for authenticity
I ordered 3 foot long rods, and was lucky they all made it - one had punched through one end of the box, which had some but not enough crumpled paper. And no restraints or extra to stop to rods from shifting about in the box. Ordering was easy and shipping was fast, but please increase the packkng materials.
I have recently purchased 24 gauge galvanized sheets custom cut on multiple occasions. It always arrives with the corners bent. For my purposes, I can straighten them out. But I pay over $50 for shipping.
Robert, thank you for bringing this to our attention, and I’m truly sorry the sheet metal hasn’t arrived in ideal condition despite your patience. We value your loyalty and would like to improve packaging or shipping options to prevent bent corners going forward. Please reach out directly so we can work to make this right.
I've ordered from you several times and every order has been handled perfectly, promptly, and professional in every way. Could not be more pleased. Thank you for the great service.
Wayne, thank you for your continued trust and kind words. It’s always our goal to provide prompt and professional service, and I’m truly glad we’ve been able to meet your expectations each time. We appreciate working with you and look forward to supporting your future needs.
Was easy to order and received quickly. However, when received the corners were bent approximately 2 inches into the metal and 2 of the edges were rippled. It appears that it was not handled properly while boxing it for shipping. The box was not damaged.
Hi Christopher, thank you for sharing both the positive and less satisfactory aspects of your recent order. We’re glad ordering and delivery worked well, but we take pride in quality and regret the damage to the aluminum sheets; please reach out so we can make this right.
I ordered online, and realized a mistake. OLM immediately corrected it over the phone. I received the amended order within a few days. I bought cap nuts and washers elsewhere and that company notified me that they had printed my shipping label AFTER I received the OLM order.
Hi David, thank you for sharing your experience—I'm so glad we could quickly fix the order and get it to you hassle-free. It means a lot to hear that our commitment to honest communication made a real difference. Looking forward to helping with your next project!
I requested a custom cut of a perferated sheet. Online Metals accepted the order, cut the metal, and sent it within a week. (I did not request a priority service). I can count of Online Metals when I need something customized and delivered quickly
David, thank you so much for sharing your experience. It’s great to hear that the custom cut met your expectations and arrived right on time—reliability is something we always strive for. We're grateful to be your go-to when you need precise and timely service!
Shipped fast and order was perfect. It would cost more for me in fuel to drive to the steel place than the shipping cost I have to pay. For a few smaller items its cheaper to order online. Well, provided the job can wait for the shipping time.
Jon, thank you for highlighting how our swift shipping can make your projects more affordable and convenient. We’re dedicated to streaming your process and truly appreciate your thoughtful feedback. Looking forward to continuing to support your hard work!
Had a good experience and will be coming back for more when the time comes. The website is clear and easy to use with good prices.
The only item that caused friction was that the round aluminum rods that I purchased were a mixed batch: some plain rods, some with stickers/labels attached. My lathe's part puller did NOT like those labels... will need to make sure that the next order does not contain labels stuck to the rods as they are difficult to remove.
Hi Ben, thank you for your feedback and kind words about the service and prices. We appreciate the heads-up about the labels on the aluminum rods and will ensure your future orders come label-free to avoid any hassle with your lathe. Looking forward to helping with your next project!
I needed some 1/4" hex bar for some testing, it was easy to find with the specs but the specs didn't come with the size variation, i. E. 25 +-. 001.
Hi Blake, thank you for your feedback and for highlighting the importance of detailed specs. We’re always striving to provide clear information with our products and will take your comment into account to improve the documentation. Please feel free to reach out directly anytime for support with technical details or special requirements.
I not only get exactly what I need every time, but I learn from the breadth of information Online Metals makes available
Hi Tom, thank you for sharing your experience and highlighting the ease of sourcing bundled with valuable information. We're proud to provide not just great products but also resources that empower your decisions. It's fantastic to know we help you find exactly what you need every time.
Thank you for shipping this order.
It is the perfect size that I use.
Fast great service as usual, although UPS had some delays.
Roger, thank you for the kind words and for trusting us to deliver the right materials for your needs. We’re glad to hear your order met expectations despite the shipping delays, and we look forward to supporting your projects again soon.
Item order and pick up was hassle free with great online information and directions. Thank you
Thank you so much, Robert, for your kind words and thoughtful feedback! We’re glad our online resources made your purchase and pick-up process smooth, and we look forward to continuing to provide you with excellent service.
I was online and the brass was way out of budget
I talked with inside sales and they cut the price way down and we received the brass in a couple days.
Online metals " They are Awesome "!
Brian, we’re so glad to hear our inside sales team was able to find a solution that worked for you and get your order to you quickly. Thank you for the shoutout—customers like you inspire us to keep improving and delivering great service!
Excellent! Brass material formed exactly as expected.
Thank you, Dante, for sharing your experience with the brass material. We’re pleased to hear it met your expectations and look forward to supporting your projects with quality supplies in the future. If you ever need assistance or have questions, don’t hesitate to reach out.
Easy to order, pay, and received in a timely fashion. Material was slightly damaged upon receipt, but not horrible
Thank you, Chris, for highlighting the ease of ordering and timely delivery; I’m sorry to hear about the slight damage to your material. We truly appreciate your feedback and would like to ensure any future orders meet your expectations in perfect condition. Please feel free to reach out directly so we can assist you further.
Easy on line ordering. I will called it to the Seattle distribution so no shipping costs = Woot!
Pricing was good.
Got it all in less than a week!
Kevin, thank you for sharing your great experience with the easy ordering and quick delivery—Woot indeed! We’re grateful for your trust and are always here to make your next project even smoother. Looking forward to continuing to support your work!
I ordered a sheet of 3/4 #9 expanded metal, flattened, for a shelf. My local suppliers did not have what I was looking for, and Online Metals came in clutch once again. It arrived in a couple of days, and was packaged very well. It says on the custom cut page, that their cuts are +/-. 125". In my experience, they always cut to far tighter tolerances than that. This sheet measured dead on and fit like a glove.
Thank you so much for your kind words, Steven! We're thrilled that the sheet fit perfectly and arrived quickly—that’s exactly the quality and service we strive to provide every time. We truly appreciate your continued trust and support.
As a returning long-time customer, I thank Online Metals and the staff for their vast product selection, very reasonable/discounted prices, easy ordering and fast order processing.
Peter
Thank you, Peter, for your continued trust and loyalty. We're proud to offer the best service possible and appreciate your kind words about our selection, pricing, and quick order processing. We look forward to supporting your needs for many years to come.
Very good bearing Bronze.
Shipped fast and was exactly what I needed.
Thank you so much, Donald, for your kind words and for recognizing the quick shipment and quality of the bronze bearing. We truly appreciate your trust and are delighted to know we met your needs so accurately. Your feedback motivates us to keep doing our best every day!
Been doing business with Online Metals for several years now. I have always received the correct order and have received it quickly.
Thank you, J, for your kind words and loyalty over the years. We're thrilled to consistently meet your expectations with accuracy and speed, and truly appreciate your continued support. Looking forward to supplying you for many more years to come!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback, Scott. I’m glad our speed met your expectations, and we sincerely appreciate your honest input about the packaging—we’ll definitely work on reinforcing our packing methods to ensure safe delivery next time. Your Support has truly made a difference to us!