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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
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Excelente servicio, página confiable. Fácil de entender.
The additional charges after buying a ticket become annoying. Choosing a seat shouldn't be more expensive than the "ticket" how does a seat not come with the ticket?
Not friendly website to deal with. As an example even the feedback must to be 50 char
Terrible, I wouldn't recommend this site to anyone for buying tickets. Nobody helps you with anything, and they charge you for any mistake made by just a few seconds. This never happens when you buy directly from the airline. These platforms are abusive.
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
My Trip"
VERY easy to book and very affordable! You are highly recommended to all my friends and relatives who would like to travel abroad!
Something unethical happened! The price showed as USD688 and upon agreeing to pay, the price jumped by USD200! This is fraud or theft as the added USD200 did not appear anywhere while doing the transaction. Good reason to stop using this and report to my colleagues.
"Hello,
We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[My trip] team"
The a la carte upcharges are unnecessary. Better to give the full real price up front so customers know what they are paying from the start. Times are tough and alot of time taken when at the end of the transaction, can't afford the trip.
"Hello,
We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[My trip] team"
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Ok, still some redundant and unclear choices, that I am not clear about nor do I know whether they are important, and whether they only add $$$ to the cost.
I hate all online airline reservation pages; they are infinitely and always very confusing.
Excellent. Thank you for your patience when I experienced the declined credit card transaction. I finally booked the tickets. Thanks!
It was very easy to use the site. The prices were the cheapest. I hope the service when I get to the airport will be as easy with no glitches.
Demasiada información para elegir desde que se escoge el pasaje hasta la compra.Confunde
I tried to buy my son a ticket on two different sites, one site was down. Kiwi.com kept sending me in circles. Mytrip was quick, easy and completed.
RAPIDO Y BUEN PRECIO COMOARADO CON OTROS BUSCADORES
Lots of hidden fees and price changes and overall difficulty in usability of the site. I have been trying to book this flight for the past 6 hrs but have just succeeded. This is the second time this is happening, and this is most likely my last trip booked on this website
Title: 6-Month Delay and Intentional Breach of Conditional Refund Agreement
Review Content: I am writing to formally protest the deceptive practices and breach of agreement by Mytrip (Etraveli Group).
On January 11th, I discovered a price discrepancy during booking and immediately requested a full refund. I established a clear, conditional instruction during the chat: "If a full refund is not possible, I will not proceed with the cancellation/refund.". The agent explicitly confirmed this by saying, "Of course," and assured me not to worry.
However, Mytrip's subsequent actions were a total betrayal of this trust:
Unilateral Processing: Despite my instruction to stop the process if "full refund" was unavailable, Mytrip proceeded without further consultation.
Extreme Delay: After notifying me on Jan 19th that they had applied for a refund, they made me wait for over 6 months only to send a rejection notice on July 26th.
Absurd Outcome: They claimed the airline's refund was lower than their "handling fee," resulting in a $0 refund for me. This is a direct violation of our initial agreement where I stated I would not cancel if such a loss was expected.
Mytrip ignored the customer's explicit "stop" condition and prioritized their handling fees over a documented agreement. This is not just a policy matter; it is a fraudulent business practice that ignores consumer rights. I have submitted all chat transcripts and email evidence to the Korea Consumer Agency (KCA) and will demand a full investigation into this unethical conduct.
Order ID: 1046-395-820
Kind of slow. I first used an American Express card. Then had to change & start over. The NFC I was a little confused since it's my first time. Had to go to settings to turn on.
It seems scammy that the price suddenly increases at the last possible moment. Will inform FTC, as this seems a consistent practice across multiple 3rd party sites too.
Changement de prix à la toute fin de l'opération, arnaque total.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Hello,
We would like to thank you for your feedback. It is important to us, as we can keep improving our website.
Best regards,
[My trip] team"