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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I paid for your service and then you say that there is no report. Why did you make me pay for nothing?! The only thing I got for my money is the hassle of having to cancel my subscription! Don't take money from people if you don't have a product to deliver!
Yes, website is a piece of $#*!. I thought I'd be able to see him a $#*!ing car, but that's not the case here the website $#*! you need to burn it down.
Hi Dylan,
Thank you for your feedback. We’re sorry the report did not provide the information you expected.
Due to the Driver’s Privacy Protection Act (DPPA), vehicle owner details may be restricted and cannot be disclosed. Because of this regulation, some searches may return limited results. Our reports rely on publicly available and legally permitted records, and availability cannot always be guaranteed.
If you need further assistance, please contact us. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
…………………………………………………………………………………………………………………………………….
Hello Cynthia,
Thank you for taking the time to leave a review. We noticed that a 1-star rating was submitted without additional comments.
We’re sorry if your experience didn't meet your expectations. If you encountered any issues with your report or account, please reach out to us at [email protected] with more details so our support team can review and assist you.
Your feedback is important to us and helps us continue improving our service.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website did not provide the information I needed. When I clicked on the link for the information I needed, it took me to a page that stated "Cannot reach that website"
Hi Brenda,
Thank you for your feedback, and we’re sorry to hear about your experience. It sounds like you may have encountered a technical issue when trying to access the page, and we understand how frustrating that can be.
Our reports compile information from publicly available sources, but the site should still load properly when accessing the results. If you’re still experiencing this issue, please reach out to our support team so we can look into it and help resolve the problem. We’d be happy to assist you and make sure you’re able to access your report.
Additionally, your account has been successfully canceled. You will not be billed further. However, you may continue to run searches until March 19, after which your access will expire.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Some data, mostly incorrect. Several people not related to me.
Hello Russell,
Thank you for leaving a review. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information you need. We source data from records made available freely and publicly by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This report shows NO arrests or criminal records when I know for a fact he's been arrested and charged. It also shows no divorces when the man has been divorced at least 4 times! It also shows no business records information when he's owned his own business for over 30 years. Not impressed.
Hello Debra,
Thank you for taking the time to share your concerns. We’re sorry you're dissatisfied with th report.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. In some cases, certain information may not appear due to federal or state laws or other restrictions on public record access.
If you need further assistance, our team would be happy to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
++++++++++++++++++++++
Hello Lindsey,
Thank you for your 5-star rating. We appreciate you taking the time to share your thoughts and value your input as we continue to improve our service. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Amazing omg tyyyyy 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Hello Debra,
Thank you for the 5-star rating! We're happy you had a great experience and truly appreciate you taking the time to share your comment.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and accurate results. Easy to use. I would definitely recommend this service to anyone in need of this type of information.
Hello Patrick,
Thank you for your 5-star review. We’re glad you found the service quick, accurate, and easy to use. Your recommendation means a lot to us. We appreciate your support and look forward to assisting you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You had no info. That numbers is registered freedom mobile account and located in Ottawa, yet you had nothing, the 2 numbers I needed the most?
Hi Kimberley,
Thank you for your feedback. I’m sorry you didn’t receive the information you needed.
We found no additional information on your request in our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Since no information was found, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Please let us know if there's anything else we can help you with. We are committed to improving our service.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm on parole in Texas I have a felony warrant in Wyoming. Just divorced out of Wyoming and ur site that guaranteed it had my information after I pay to see... your site says it can't find any of this info about me! I feel c u eated, and ripped off! I want a refund!
Hi Autumn,
Thank you for your message. We’re sorry to hear that the report did not meet your expectations.
Please note that our service does not provide information on felony warrants, especially if they are active. Active warrants are typically not publicly available through the data sources we access, which means they may not appear in our reports.
Our reports rely on publicly available and third-party records, and the availability of information can vary depending on what is legally accessible at the time of the search.
If you would like us to review your account and purchase, please feel free to contact us at [email protected], and we’ll be happy to assist you further.
Sincerely,
Bianca
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was promised to be able to find info for the name of the owner of this vehicle so I can submit an insurance claim, and I did not receive it even after paying
Hi Samantha,
Thank you for sharing your concern, and I’m truly sorry for the frustration this has caused.
We understand how important it is to obtain accurate information—especially when you’re trying to submit an insurance claim. However, due to federal and state privacy laws, including the Driver’s Privacy Protection Act (DPPA), we are not permitted to disclose personal vehicle owner information such as names or addresses in our reports.
Our vehicle reports include all legally accessible data, such as title history, lien records, accident reports, and other publicly available details. If there was any misunderstanding regarding the availability of owner information, we sincerely apologize for that.
Please reach out to us at [email protected] so we can review your purchase and see how we can assist you further. We truly value your feedback and would appreciate the opportunity to make this right.
Sincerely,
Bianca
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
My information was added again (after disappearing)there are several items that do not belong. I will get back to you later to find out if I can clean the record up. In general, much more of my nformation is showing up than in the original record, but that is ok.
It sucks I'm not getting any information that really $#*!ing matters. We all know the credentials that people want when they even consider paying for service! I am kicking myself for getting scammed. That's what I get for wanting to know who I am really hanging around with. Thanks for nothing InfoTracer!
Hi Heather,
I’m really sorry to hear how disappointed and frustrated you’re feeling. I completely understand how important it is to get meaningful information—especially when you’re making a decision about who you’re spending time with. Your concerns are valid, and I’m truly sorry that your experience left you feeling this way.
Our goal is never to mislead or disappoint anyone. The information available in a report depends entirely on what is accessible through public records and connected data sources. In some cases, records may be limited due to privacy restrictions, data availability, or how the number is registered. That said, we absolutely understand that this doesn’t make the situation any less frustrating for you.
We would genuinely appreciate the opportunity to review your search and account in detail to see what may have happened and determine whether there’s anything we can do to make this right. Please reach out to us directly at [email protected] and we’ll personally look into this for you.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was driving on the freeway and this men just past me over the speed limit and when I tough was over he tried to scared me by changing the lane right in front of me again if I don't use my breaks a little bit he will damage my car for no reason and the scary part is that I have my 3 year old daughter with me. Anyway this is the reason I took a picture of his license plate and try to see I can report him.
But this app doesn't give you personal information or that option just the info about the vehicle. But is good to know that exist apps where you can check info about cars that maybe you want to buy.
Hello Viri,
Thank you for your 5-star review and for sharing your experience. We’re sorry to know about the unsafe situation you encountered, and we’re very glad you and your daughter are safe.
Our app is designed to provide vehicle information only. For privacy and legal reasons, we’re unable to share personal details or offer reporting services.
If you witness dangerous driving, we recommend contacting local authorities and providing the license plate number and details of the incident.
We appreciate your feedback and your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick the scam you have going here. Just $2.95, but if you want ALL the information? I'm sorry that's an additional $15. Your service is useless as I used it to look up my own name and even what cost me $2.95 was woefully incomplete.
Hello Valerie,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was publicly gathered. Nonetheless, you can close the pop-up notification, and the search will continue running without additional fees.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good information no problems the car is in good shape no dents no accidents paint is good inside is in good shape nice looking car sitting there over a year
Hello William,
Thank you for the 5-star review! We’re glad you found the information helpful and that the car is in great shape inside and out.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Professional
Professional
Professional
Professional
Hi Natalie,
Thank you for the 5-star review. We appreciate your support and are glad to know you had a positive experience. If there’s anything more we can do for you, please don’t hesitate to reach out. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Super simple to use and so far it looks like im getting good info back... but its hard to tell which batch is accurate. So there is still some roll of the dice until you get more info to verify
Hi Matthew,
Thank you for the 5-star review and for sharing your feedback. We're glad to know the platform has been easy to use and that you're seeing value in the results.
We understand your concern about evaluating batch accuracy. Our team is actively working on ways to make validation and confidence levels clearer and more consistent. If you have specific suggestions or would like to share more about your experience, we’d be happy to hear from you.
Thank you again for your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Alexa,
Thank you for your review. We would love to hear more about your experience so we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a nice day ahead, and stay safe!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Harold,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315