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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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My information was added again (after disappearing)there are several items that do not belong. I will get back to you later to find out if I can clean the record up. In general, much more of my nformation is showing up than in the original record, but that is ok.
It sucks I'm not getting any information that really $#*!ing matters. We all know the credentials that people want when they even consider paying for service! I am kicking myself for getting scammed. That's what I get for wanting to know who I am really hanging around with. Thanks for nothing InfoTracer!
I was driving on the freeway and this men just past me over the speed limit and when I tough was over he tried to scared me by changing the lane right in front of me again if I don't use my breaks a little bit he will damage my car for no reason and the scary part is that I have my 3 year old daughter with me. Anyway this is the reason I took a picture of his license plate and try to see I can report him.
But this app doesn't give you personal information or that option just the info about the vehicle. But is good to know that exist apps where you can check info about cars that maybe you want to buy.
Hello Viri,
Thank you for your 5-star review and for sharing your experience. We’re sorry to know about the unsafe situation you encountered, and we’re very glad you and your daughter are safe.
Our app is designed to provide vehicle information only. For privacy and legal reasons, we’re unable to share personal details or offer reporting services.
If you witness dangerous driving, we recommend contacting local authorities and providing the license plate number and details of the incident.
We appreciate your feedback and your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick the scam you have going here. Just $2.95, but if you want ALL the information? I'm sorry that's an additional $15. Your service is useless as I used it to look up my own name and even what cost me $2.95 was woefully incomplete.
Hello Valerie,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was publicly gathered. Nonetheless, you can close the pop-up notification, and the search will continue running without additional fees.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good information no problems the car is in good shape no dents no accidents paint is good inside is in good shape nice looking car sitting there over a year
Hello William,
Thank you for the 5-star review! We’re glad you found the information helpful and that the car is in great shape inside and out.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Professional
Professional
Professional
Professional
Hi Natalie,
Thank you for the 5-star review. We appreciate your support and are glad to know you had a positive experience. If there’s anything more we can do for you, please don’t hesitate to reach out. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Super simple to use and so far it looks like im getting good info back... but its hard to tell which batch is accurate. So there is still some roll of the dice until you get more info to verify
Hi Matthew,
Thank you for the 5-star review and for sharing your feedback. We're glad to know the platform has been easy to use and that you're seeing value in the results.
We understand your concern about evaluating batch accuracy. Our team is actively working on ways to make validation and confidence levels clearer and more consistent. If you have specific suggestions or would like to share more about your experience, we’d be happy to hear from you.
Thank you again for your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Alexa,
Thank you for your review. We would love to hear more about your experience so we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a nice day ahead, and stay safe!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very very thorough vehicle reports location histories title histories the only thing missing is like maintenance that would be cool.
Hello Ronnie,
Thank you for your 5-star rating. We truly appreciate your support.
We’re glad to know you found the report helpful. Thank you as well for your suggestion regarding maintenance information. We value your feedback and will share it with our team as we continue working to improve our services.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kay,
Thank you for your review. We would love to hear more about your experience so we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hi Jammie,
Thank you for your 5-star rating. We appreciate your support and are glad to have you as a valued customer. If you need assistance or would like to share feedback, please feel free to contact us at [email protected]. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received a text message supposedly from Elon Musk wanting me to invest in a new app for Tesla. I came here to get info on phone number and the person who has the number. Your app gave me the name and address for the owner of the number and it was not who was texting me. They were trying to get me to go get an Apple Pay card with a thousand dollars on it and send it the number to set up my account. Thank you for supplying me the info I needed to shut it down.
Hi John,
Thank you for your 5-star review.
We’re glad our service provided the information you needed and helped you make an informed decision. Protecting our customers by delivering accurate and reliable data is very important to us.
If you ever need assistance in the future, our team is always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This seems like a scam. I was asked to pay $1.95 to get a 7 day trial membership (with fees to continue monthly if not cancelled) and so I did that. Now it says my membership is inactive and I need to pay AGAIN. I still have not been able to access the ONE report I requested (X3TG-U*******046-20DHX) Please fix this - thank you
Hi Corinne,
Thank you for your patience while we reviewed your concern.
Upon checking your account, we can confirm that a member of our Support Team has already assisted you regarding your membership and report access. We also see that additional support was offered to help you further with locating the records.
Our goal is to ensure you can access the information you need, and we’re more than happy to continue assisting if anything remains unclear or unresolved. If you still need help locating specific records or have any additional questions, please don’t hesitate to reach out so we can provide further guidance.
We appreciate the opportunity to assist you and are here to help every step of the way.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your search isn't pulling someone I know for a fact has a registered address and criminal history. It hasn't located him at all and I paid for this. Not happy. Waste of money.
Hi Jessica,
Thank you for your feedback. I'm sorry you’re disappointed with your experience.
I understand your concern regarding the results of your search. Our reports are generated using information compiled from various public record sources, including courthouses and other publicly available databases. However, record availability can vary by jurisdiction, and certain information may be limited, restricted, or not yet updated at the time of a search. While we strive to provide accurate and comprehensive data, we cannot guarantee that all records will appear in every report.
If you need further assistance, please reach out to us at [email protected]. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great for quick fact check on a location but like all the rest... if the address is a location of a multi-office building you can't necessarily get any info on the occupant organizations.
Hello William,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made available freely and publicly by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good info but not what I was looking for. I was needing a more detailed report, but it looks like I will have to go to the dmv for that.
Hello Melissa,
Thank you for sharing your feedback. I'm sorry our report did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the month of unlimited and it keeps telling me to keep paying and paying and paying, and isn't showing me the report
Hello Cat,
Thank you for leaving a review. We sincerely apologize for the inconvenience this has caused.
Upon checking, your account is active and in good standing, and the website is working correctly, so you should be able to run searches.
To use our site at its best, please consider the following:
(1) Use the most updated compatible browser, preferably Google Chrome
(2) Access the site through a desktop/laptop
(3) Ensure that the internet connection is good
(4) Logout and refresh your browser, then log back in and try again.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe I would receive more info on the owner of the vehicle and did not receive any info that I didn't already have. Waste of money
Hello Jennifer,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and issued a $1.95 refund. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
………………………………………………….
Hi Theodore,
Thank you for your 5-star review. We appreciate your support and are glad you had a positive experience with our service. Please don’t hesitate to reach out if you need assistance in the future. Have a great day, and stay safe!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No social media listed, but I know the target has social media. So either you can't actually search it, or you failed to find it.
Hello Jason,
While we do search across a wide range of public and commercially available sources—including public records, archives, and certain online data—not all social media information is publicly accessible or legally retrievable. Some social media profiles are private, restricted, newly created, under alternate names, or intentionally excluded from data aggregation, which can prevent them from appearing in our reports even if they do exist.
Additionally, the availability of data can vary based on source limitations and state or platform-specific restrictions that are beyond our control. For this reason, we’re unable to guarantee that every online or social media presence associated with an individual will appear in a search result.
That said, we genuinely value your feedback and want to help wherever possible. If you’d like us to review your search further or discuss what information may still be available, you’re welcome to reply to this thread or contact us directly at [email protected]. We’d be glad to assist.
Thank you for taking the time to share your experience. We appreciate the opportunity to improve and hope to better support you moving forward.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
I’m really sorry to hear how disappointed and frustrated you’re feeling. I completely understand how important it is to get meaningful information—especially when you’re making a decision about who you’re spending time with. Your concerns are valid, and I’m truly sorry that your experience left you feeling this way.
Our goal is never to mislead or disappoint anyone. The information available in a report depends entirely on what is accessible through public records and connected data sources. In some cases, records may be limited due to privacy restrictions, data availability, or how the number is registered. That said, we absolutely understand that this doesn’t make the situation any less frustrating for you.
We would genuinely appreciate the opportunity to review your search and account in detail to see what may have happened and determine whether there’s anything we can do to make this right. Please reach out to us directly at [email protected] and we’ll personally look into this for you.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315