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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,968
value
158
shipping
156
returns
82
quality
6,611
This company responds to reviews on average within 2 days

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7,376 reviews

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1 review
0 helpful votes
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Finished product is excellent
March 28, 2026

The process took longer than we expected, but the finished product was very good. Very happy with our digital memories.

Date of experience: March 28, 2026
1 review
0 helpful votes
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Thanks for the memories
March 27, 2026

I am pleased with the conversion of my 8mm family videos. This process makes it easier to share these memories with family and friends.

Date of experience: March 27, 2026
Virginia
1 review
1 helpful vote
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Easy and Affordable
March 27, 2026

I found a box of slides (123 of them!) that I had never seen before. I researched iMemories and sent them off! Shortly after receipt, I received an alert that my digital album was ready. These are family photos that range in age from 75 years ago to 45 years ago - most of which I had never ever seen before. Im the only one left out of our family of six (my parents are both gone as are my three older brothers) so you can imagine my reaction at seeing these family photos. A bonus was that I installed the app on my tv so I can look at these photos in 70" color! :) The over all cost was not bad to restore these priceless memories. I highly recommend iMemories!

Date of experience: March 13, 2026
Oregon
1 review
1 helpful vote
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Great service
March 27, 2026

This was my second set of old family films and photographs that I sent to IMemories. I hadn't sent photos before but their stellar work and careful handling of the first film reels increased my confidence in them. I sent original photos that were more than 100 years old. They handled them with care, provided great digital versions, and returned the originals in great condition.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Ok
March 24, 2026

I received my originals back. I have not viewed them online yet. I thought that I would receive a DVD or a memory stick with my videos on it.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Thought it was different
March 24, 2026

Thought inwould receive media with all my stuff in one place but I was able to convert/download on my own device all of the content that was digitized. Overall, everything was fine.

Date of experience: March 24, 2026
Massachusetts
1 review
0 helpful votes
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The audio was not synched with the video and I've returned the order for fixing. I appreciate that Riley helped me oer the phone with this problem and directed me to return the tapes. Otherwise, your service has been reliable and professional

Date of experience: March 24, 2026
Pennsylvania
1 review
0 helpful votes
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Top rate Customer Service
March 24, 2026

All my interactions with the company by email and by phone were friendly, helpful and professional. The entire process happened as expected. I received all originals back in same condition, and was able to view finished product online and stream to my TV. Overall very pleased. I'll be repeating the process with a larger order.

Date of experience: March 24, 2026
Tennessee
1 review
0 helpful votes
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Cherished memories restored!
March 24, 2026

Process was very easy and fast. Old reel to reels that another company couldn't restore were restored! I would definitely trust IMemories to take care of your valuable memories.

Date of experience: March 23, 2026
1 review
0 helpful votes
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Quality
March 23, 2026

Quality of over half the tapes was very poor. I'm waiting to review the original tapes at home (have to find vcr) so that I can determine if the quality of what was duplicated can be improved.

Date of experience: March 23, 2026
1 review
0 helpful votes
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Very fast turnaround!
March 22, 2026

Glad I did it! Very happy to hear my parents voices again. Thank you for that gift!

Date of experience: March 22, 2026
1 review
0 helpful votes
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Best Decision Ever
March 22, 2026

This whole experience was amazing. I was able to relive some memories that I had forgotten and got to see family member who'd passed away. It was super easy to do and it's easy to access the footage!

Date of experience: March 22, 2026
1 review
0 helpful votes
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NOT A REVIEW
March 21, 2026

This is not to be listed as a review. I feel it was just a billing error.
I was billed $72.00 twice on the same date.
I was unable to get connected via phone without waiting for about 40 minutes.
I have notified my bank and have only authorized one payment of $72.00.

Date of experience: March 21, 2026
Alabama
1 review
0 helpful votes
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Good Quality
March 21, 2026

It was easy to pack up and ship my items.
The digital videos were sent quicker than I expected. The quality was good and my originals were shipped back safely.
Overall, a good experience.

Date of experience: March 21, 2026
1 review
1 helpful vote
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Great experience
March 21, 2026

Sent in tapes all.came back in app able to view. Some really old and turned out great. Definitely would recommend the experience.

Date of experience: March 21, 2026
Texas
1 review
0 helpful votes
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I had no way to look at my videos shot with a camcorder using mini cassettes from over 35 years ago. I did not even have a VCR any longer. Your process enabled me to relive all those memories.

Date of experience: March 20, 2026
1 review
1 helpful vote
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HOME movies
March 20, 2026

No problems my old family movies were converted to digital

Date of experience: March 19, 2026
1 review
0 helpful votes
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Took awhile
March 20, 2026

I received notification that some videos were ready, which was great. There were two others that took almost another month. I emailed and asked about them and were done within the week.

Date of experience: March 19, 2026
Rhode Island
1 review
0 helpful votes
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Tape conversions
March 19, 2026

Very good. But completing a survey should be easier. It wont let me move without text in boxes

Date of experience: March 19, 2026
District of Columbia
1 review
1 helpful vote
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Easy process
March 19, 2026

It is rather expensive but the process is easy to follow and it beats trying to do it yourself

Date of experience: March 19, 2026