IbottaReviews 6,620

I have been using the Ibotta app for over three years, and on several occasions, I have encountered issues. I reached out to customer support and always received assistance. Thank you so much for your help and for reviewing every case. I am glad to have this app.

The chat box is useless. Kept asking me the same question over and over and accomplished nothing. I purchased 4 cups of the remix oikos yogurt which the clerk had to manually enter because they had been reduced. They show up as dairy on my receipt. I scanned all the barcodes and they were accepted and then rejected. Missing four offers at $. 35 each or $1.40.
I also purchased six of the 10 pack polar seltzer product. It did not scan, even though I purchased exactly the item shown in the offer. Limit of five offers - missing $2.50 back

I submitted for 50 cent rebate for 1 Sumo orange. I did not receive it but I can not resubmit because the orange no longer has a sticker with a code to scan. I tried to deal with it thru the chat feature but cannot give specifics through chat which was frustrating.

I've been using Ibotta for years and am always happy when I hit that Redeem button. You've done a great job. My only complaint, some of the items on the site, the stores don't carry. This happens quite often, and they are usually items I'd love to try.

I will scan an item and it says eligible offer and then when I submit receipt, Ibotta says ineligible offer. The pending receipts take so long to process.

I didn't think about ibotta until I got home & saw the notification that there was cash back available on something I purchased, glad that I'm a member of Ibotta.
Thank you

Up until a month ago my rating would've been 4.75 stars. I started having glitches where the program was not catching products. In the past this issue has been poor internet due to my rural location.

Now it's all the time. I live too far away to mess with it. If it doesnt read the receipt in the parking lot then its not worth it since it now costs me over $9 for the round-trip.

I still recommend the app with the caveat YMMV.

I had Ibotta reject an item that definitely fit the description. I put in a ticket and I got the credit very quickly. Thanks, Ibotta!

When I forget to check something to see if cash back is available, after I snap my receipt, IBOTTA contacts me and then I have 24 hours to fix it. Thank you IBOTTA for your help.

I'm very disappointed in this app Ibotta! I've bought so many things required to get cash back and this app doesn't accept it! I will not be telling my friends and family to sign up because it's very frustrating!

The customer service you get from this app is not even comparable to the non existent customer service departments you get from 99%®of the apps out there. If u have any kind of issue and email them u typically get a response within an hour. Sometimes a little longer. But they always get back to u and do watever they can to resolve ur issue. Every rep I have dealt with has gone above and beyond to help me fix things that more times then not were my fault... But they fixed them anyways.they r polite and friendly and I don't have one negative thing to say about this app. If I had to delete every app on my phone and could only keep 3 this would be one..

My most recent experiences have not been great - it's taking twice as long for my earnings to be approved and they are less than accurate. I check all the barcodes using the barcode scanner in the app to see if they match before purchase and then most recently, almost half of the purchases aren't recognized as valid - leading to me missing bonus earnings. It's upsetting when maybe I wouldn't have purchased an item except that it had Ibotta associated with it - and then to not receive the earnings that I rightfully earned - when groceries are SO expensive. It's frustrating.