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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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It is very frustrating that most of your offers don't work or you get product is ineligible despite the product being the exact same one featured in the offer - is this a scam?!
Had to scan almost everything I bought at Kroger's for cash back. Then 5 of 17 items were rejected. Did the missing cash back and was denied -- obviously representative didn't bother to review receipt! Now I am out $8.02 for cash back back items and $5 for mid week bonus! Also shorts me 5 items for silver bonus special. This is ridiculous. If you can't get Kroger's to scan items correctly then don't use them!
I wish I signed up sooner. Prices keep going up, so I love getting cash back for stuff I need. I've never experienced a problem using Ibotta.
I found missed items I purchased. I resubmitted my receipt and clicked the missing items. Earned my rewards within seconds! Easy!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I didn't get my cash back because my receipt was print out from my email. It's an online order, How else was I supposed to get a receipt from Walgreens online pickup for my air wick started kit?
Good app for the most part.
I'm not able to submit a receipt for cvs in store purchase.
The submit button is gone.
Couldn't find customer service in the app.
Sent a message through Instagram and never heard back.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Recently I haven't found much to select so I forgot to look at the list before shopping. I went to Redners and after I got home the app warned me that O hadn't taken advantage of an offer. This was a nice amount of $ to save. Thank you!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The sumo oranges I buy are not being credited to my account. I want to scan my receipts not have Ibotta do it. I have no control over my account when Ibotta does the scan.
I am shopping for certain qualifying items in the store and those items ARE on the list. Buy the said items. To be noted—-there is not a "time clock" symbol listed next to these items so there's no indication that the offers are going to be expiring soon. Get the receipt and go to upload on the iB app and then some of those items are no longer on my "cash back" list! And the chat bot will not let me open a support ticket. This happened TWICE yesterday and I am not happy about it.
It was somewhat difficult to find the correct way to contact a representative for help. Once a ticket was submitted through the chat process, the issue was resolved in a matter of hours. Thank you!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I use to love this app, now it seems sneaky. It will all the sudden take offers off at stores it was once on. You have to now check and recheck that it is still at a store.
Because of the way the store had entered information on a product into its system. It did not say the name of the product and when I scanned the receipt I bought I did not recognize it. All it took was me sending an email explaining exactly what happened and it was quickly accepted, and the money put onto my account. This has happened a couple of times and they are always so fast to take care of the problem and communicate back-and-forth with me. Very helpful.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I was very frustrated with a missing cashback issue I was having. I went on a little rant in an email and Brenda replied and was very kind and helped take care of it for me. She was awesome. Thank you again Brenda!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Submitted a request about a credit that was reversed and had the issue addressed and finalized immediately. Very nice interactions.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I've been an Ibotta user since 2013. When I run into a problem they quickly resolve it! I love using Ibotta and will continue to do so!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I've had issues a few times getting cash back on offers only at stores where you have to enter a linked loyalty number and not at stores where you scan the receipt. Many times the store doesn't know how to enter the number properly, but each issue I've had Ibotta was quick to assist and resolve the issue.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I reached out to support because I noticed I was missing some cash back for a specific offer. I was impressed with how fast they responded and took care of my concern. Excellent communication and responsiveness.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
On 2-13-26 I purchased 2 cans of rotel{. 25} and 1 box of velveeta {. 75} I received the $1.00 but it was supposed to be a bonus buy for $2.00
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Well I had inadvertently sent a link for a product to the Ibotta help desk. I'm sure confusion was probably the first thing that was going through the mind on the other end, however they were kind enough to replay that they needed more information instead of ignoring my obvious mistake. I let them know I was embarrassed to have accidentally sent that in error.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
My Support ticket was handled right away and with the best outcome I could've hoped for!
I'm definitely happy with the results!
Elton C was very courteous!
Thank You
M. Boyle
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.