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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,950 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Confirmation number *******714. Disappointing and incorrect information. Rate this no more of a 1 (one) on a scale from 1 to 10, one being the lowest. Told I could check immediately. Not true. Infact hotel is fully booked. Seems to be somewhat of a scam. They said the would send me an email. But nothing was ever receive. Said a complementary shuttle was available. Again, this was false. Please cancel one of the 2 days with a one day refund. Maybe this will be disputed on my credit card bill. You can call if you have any questions in the next 3 business days.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I was booking a room at 11:00pm while traveling. When we got to the hotel they had no rooms. They sent our information, currently trying to get my charges returned
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request.
If you have any immediate questions or concerns, please feel free to contact us contact us at [email protected]!
Kindly,
Melanie P.
Wendy attended to my booking. Although I was having issues with my credit card, she went above and beyond my expectations in helping me with my issue. She was genuine and understood how important this booking was for my wife's 66 birthday. I wish there were more like her in the Hospitality Industry.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I was looking for a nice Riverview room for a girls trip! We are going to a concert and were worried we would not be able to get a room close to the arena. Got one!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Jolene did an outstanding job finding rooms to accommodate my party of 8 for the Hot Chocolate Run! I'm extremely grateful for all her help!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Was a great pleasure speaking with Tony. Booking room was easy and super fast. Only wish they wouldn't charge over $100 for lodging and tax fees. That's crazy!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I was NOT told that I was purchasing a protection plan and that my hotel reservation was non refundable. This type of sales technique is deceitful and predatory. I am filing a complaint with the BBB and I am going to try and dispute the charges on my credit card. This was a horrible experience and I hope you discontinue these practices so others do not have to go through what I just went through.
Greetings,
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund for the refund protection plan as well as we have re-issued the courtesy voucher for a future booking. Please allow 2-10 business days for the refund to be visible in your account. We appreciate your patience and understanding.
Kindly,
Briana S.
Anne was very through and covered every aspect of the reservation process with me and repeated back answers to all of my questions with patience.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
How do you describe a conversation you just had with a robot? Impersonal for a hotel to use an AI generated reservation agent. The AI agent spoke clearly but way too fast.
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
Ally was amazing she offered various rooms to fit into my budget, plus she caught an error I made with the check in date that would have been disastrous
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called to book a room. She spoke clearly, made sure all the information was correct before going on and I felt she did a great job. Helped me understand the total cost and the cancellation policy. Very helpful and patient.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Pleasant customer service. He provided my needs and was able to answer all of my questions. And provided my cancellation date of 4 April which was my major concern.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very quick and easy. Earralyan was very nice and took the time to find an available room near the Colonial Life Arena to complete our weekend, to see the CJB in c oncert. Thanks
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
It was terrible communicating with this individual. It was like I was talking with a bot. They tried to verify my email again and again, but couldn't get through how you read an email@ and dot com so it kept coming across wrong. They took forever trying to get the room. Even with the group block name... just a extra long process that should have been so much easier.
Ended up not even booking the right room on one. We were supposed to have one room with two beds, and they just put kings.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I have never been to Rockdale and I called Susan at Rainbow Court for a two night stay. Susan was wonderful and I have the utmost confidence it will be delightful. Thank you Susan for your professionalism.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Pleasant and professional. Eugene was able to direct me through the reservation process and he was very patient and personable.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Spoke on the phone with Carmelita Nicole. With Country Inn and Suites fully booked for the night, she found a room for me at a different hotel (Best Western) in the area. She was amazing and very helpful.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I have never used a service befire before to book a reservation for a. Hotel and it was much easier than I thought
Julio Anonio was Very helpful in helping me find the right accommodation! He asked smart questions pertaining to my stay and offered suggestions
He is calm and considerate and kind over the phone
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I had an outstanding experience booking my stay at KwaTaqNuk Resort & Casino, and Jessica made the entire process absolutely seamless. From start to finish, she was professional, friendly, and incredibly helpful. She answered all of my questions, made sure every detail of my reservation was handled correctly, and went above and beyond to ensure everything was perfect.
Jessica's customer service was truly top-notch — she made me feel valued and appreciated as a guest. It's rare to find someone so attentive and genuinely committed to making the experience smooth and stress-free. I give her five stars without hesitation and highly recommend working with her if you're planning a stay!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.