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FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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FWRD does a great job at delivering items on time. I also like how customer service offer resolutions. The only downside is I wish they offered better discounts. Can't have stock for 3 seasons ago selling almost at the same price.
Called back to cancel an order i placed by mistake. Got connected with a rep right away, she was very nice and professional, placed item on hold for me to try to buy with finance option since was last of this size.
Return credits take a long time. Have received an item that wasn't what I ordered. An item I ordered got flagged as "worn," when I had not worn it and that delayed the exchange I was waiting on.
On the plus side, FWRD has some really great items.
Amazing selection, fast and easy returns/exchanges and top coveted pieces across the board and a really good mix of up and coming and established high fashion brands
I've been pleased with the multiple choices and appreciate when I feel an item is not up to your usual standards it is returned and refunded. I feel secure in buying.
The customer service is very professional and good products, fast shipping.
Great! The website is very easy to navigate. I like that you have a good assortment of brands to choose from. Love the South American Brands as well.
Over 20 plus years shopping online between forward and revolve they continue to making shopping easy. Offering an easy return policy to offering quality clothes with top designers. I also like that the do price match. 10stars
Good- I find pure natural products incl.the lining healthy!
Have ordered many many times with this company. Great selection in all ranges of styles, easy ordering and very easy returns. Lately the prices have gotten crazy in some of my favorites, so have scaled back, but there is always a variety of well priced great update clothing. Thank you, love you.
The range and selection of fashion here is amazing. I tend towards the more classic styles, but occasionally, I do buy outside that box. FWRD has the most gorgeous high end, but also mid range choices. Love this source. Thank you.
Always on time, and very speedy with confirming orders and shipping out and a clear return policy.
I ordered a $2000 leather coat and it came packed so poorly, wrinkled, the creases won't come out. I am very not happy with this purchase.
I love the fast shipping, quality products and outstanding customer service
Had an issue and it was immediately resolved and I was compensated fairly. I am surprised, in the best way, that something was done so quickly and kindly. Thank you so much!
Why would you offer a welcome code and then not have it apply to everything?
Fwrd and Revolve are truly amazing online retailers! What sets them apart, each and every time, is the out of this world customer service. Claire at Fwrd is nothing short of outstanding! She helped me place an order today. She was kind, sweet, extremely product knowledgeable, and really a true pleasure to speak with. Thank you Claire and Fwrd. You made me feel like a real friend and not just a customer.
Love this website. Fantastic selections of clothing and shoes. Top quality goods. Easy website to navigate. Easy to order.
Excellent selections, outstanding service, great prices, easy check out, fast delivery, the easiest customer friendly return policy.
So easy to shop; they have some amazing brands. They also have great sales, and I am a bargain shopper, especially in this economy, but I still like nice things
Only once in all this time I've received goods have I had a terrible experience with a person ion the phone with a question that I had.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members