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FWRDReviews 848

fwrd.com
luxury, chic, swimwear men, womenAge 26-45, 46-60
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From the business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
grey stargrey stargrey stargrey stargrey star

FWRD Reviews Summary

The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.

This summary is generated by AI, based on text from customer reviews

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2,208 reviews

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1 review
0 helpful votes
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Love the selections
March 10, 2026
Updated review

The customer service is very professional and good products, fast shipping.

Date of experience: February 28, 2026

Love it!
January 1, 2026
Previous review

Great! The website is very easy to navigate. I like that you have a good assortment of brands to choose from. Love the South American Brands as well.

Date of experience: December 22, 2025
1 review
0 helpful votes
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Over 20 plus years shopping online between forward and revolve they continue to making shopping easy. Offering an easy return policy to offering quality clothes with top designers. I also like that the do price match. 10stars

Date of experience: February 28, 2026
1 review
0 helpful votes
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Good- I find pure natural products incl.the lining healthy!

Date of experience: February 20, 2026
New York
1 review
0 helpful votes
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Great services
March 8, 2026

Great customer services and timely shipping, great products

Date of experience: February 26, 2026
Macao
1 review
0 helpful votes
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Great company
March 8, 2026
Updated review

Have ordered many many times with this company. Great selection in all ranges of styles, easy ordering and very easy returns. Lately the prices have gotten crazy in some of my favorites, so have scaled back, but there is always a variety of well priced great update clothing. Thank you, love you.

Date of experience: February 26, 2026

My go to source for clothing updates
November 13, 2025
Previous review

The range and selection of fashion here is amazing. I tend towards the more classic styles, but occasionally, I do buy outside that box. FWRD has the most gorgeous high end, but also mid range choices. Love this source. Thank you.

Date of experience: November 2, 2025
Ohio
1 review
0 helpful votes
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Always on time, and very speedy with confirming orders and shipping out and a clear return policy.

Date of experience: February 25, 2026
New York
1 review
0 helpful votes
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Item I ordered
March 7, 2026

I ordered a $2000 leather coat and it came packed so poorly, wrinkled, the creases won't come out. I am very not happy with this purchase.

Date of experience: February 21, 2026
California
1 review
0 helpful votes
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I love FWRD
March 6, 2026

I love the fast shipping, quality products and outstanding customer service

Date of experience: February 24, 2026
New York
1 review
0 helpful votes
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Issue immediately resolved
March 3, 2026
Updated review

Had an issue and it was immediately resolved and I was compensated fairly. I am surprised, in the best way, that something was done so quickly and kindly. Thank you so much!

Date of experience: February 21, 2026

Why would you offer a welcome code and then not have...
March 3, 2026
Previous review

Why would you offer a welcome code and then not have it apply to everything?

Date of experience: February 20, 2026
New York
1 review
0 helpful votes
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Claire is the bomb dot com
March 1, 2026

Fwrd and Revolve are truly amazing online retailers! What sets them apart, each and every time, is the out of this world customer service. Claire at Fwrd is nothing short of outstanding! She helped me place an order today. She was kind, sweet, extremely product knowledgeable, and really a true pleasure to speak with. Thank you Claire and Fwrd. You made me feel like a real friend and not just a customer.

Date of experience: February 19, 2026
California
1 review
0 helpful votes
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Great selections! Easy ordering!
March 1, 2026

Love this website. Fantastic selections of clothing and shoes. Top quality goods. Easy website to navigate. Easy to order.

Date of experience: February 18, 2026
New York
1 review
0 helpful votes
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Superb customer service
February 20, 2026

Excellent selections, outstanding service, great prices, easy check out, fast delivery, the easiest customer friendly return policy.

Date of experience: February 9, 2026
New York
1 review
0 helpful votes
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Best Shipping: Beautiful Assortment
February 12, 2026
Updated review

So easy to shop; they have some amazing brands. They also have great sales, and I am a bargain shopper, especially in this economy, but I still like nice things

Date of experience: February 2, 2026

So quick and easy, very convenient
March 2, 2025
Previous review

So quick and easy, very convenient

Date of experience: February 20, 2025
Israel
1 review
0 helpful votes
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Prices and variety
February 10, 2026

Nice variety and great prices
Price includes shipping!

Date of experience: January 31, 2026
Florida
1 review
0 helpful votes
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Great delivery great rxchange
February 8, 2026

Only once in all this time I've received goods have I had a terrible experience with a person ion the phone with a question that I had.

Date of experience: January 26, 2026
Maryland
1 review
0 helpful votes
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FWRD Delivers on ALL fronts!
January 30, 2026

FWRD is always the best at offering all the fashion i want in my size and with the BEST customer service! I happily keep coming back for more! 😊

Date of experience: January 20, 2026
North Carolina
1 review
0 helpful votes
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Perviously I've enjoyed my red badge suit but now I wanted a black one Long sleeve turtleneck full body suit which I just ordered. Pls help by applying the discount

Date of experience: January 11, 2026
Saudi Arabia
1 review
0 helpful votes
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Second experience note
January 20, 2026

I understand that it can be frustrating when the first payment for my initial purchase hasn't been refunded yet. Other than that, I've had a positive experience with FWRD.

Date of experience: January 10, 2026
California
1 review
0 helpful votes
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I gave them a "1" because "0" wasn't an option. This is the absolute WORST company to deal with. They are fundamentally dishonest. We ordered a very expensive cold laser (almost $6,000) that we never received. It was supposed to be delivered with a signature guarantee, but it never arrived. There was no proof of delivery on the UPS website, and UPS would not provide any information directly to us. REVOLVE+FWRD charged us anyway, and even though we tried repeatedly to obtain a credit from them, they instead refused to provide us with any documents or information to in any way confirm that we had received the item. They also refused to provide us a credit, and instead told us to initiate a chargeback with our credit card company, promising us repeatedly that they would would do everything they could to support us. We filed a dispute of the charge, but they did the complete opposite. They objected to and opposed our chargeback request. When I reached out to them again to request that they provide us with the same documents & information they sent to our credit card company, they initially said they would, but then changed their minds and again refused to do so. REVOLVE+FWRD is a fundamentally dishonest company that should absolutely NOT be trusted. They lied and misrepresented themselves to us repeatedly, and refused to follow through on anything they said they would do. RUN, don't walk, and never do business with this terribly dishonest company.

Date of experience: September 3, 2025
Georgia
1 review
0 helpful votes
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Arrives in time
January 18, 2026
Updated review

Receive quickly and in good order not in a rubbish mess. Returns are a dream with in box return LABLE. Great price points from high to low. As well as fantastic brands.

Date of experience: January 8, 2026

Shipping is fast
November 22, 2025
Previous review

Nice easy returns and excellent price points, high to low.

Date of experience: November 12, 2025