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FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
















The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
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The customer service is very professional and good products, fast shipping.
Great! The website is very easy to navigate. I like that you have a good assortment of brands to choose from. Love the South American Brands as well.
Over 20 plus years shopping online between forward and revolve they continue to making shopping easy. Offering an easy return policy to offering quality clothes with top designers. I also like that the do price match. 10stars
Good- I find pure natural products incl.the lining healthy!
Have ordered many many times with this company. Great selection in all ranges of styles, easy ordering and very easy returns. Lately the prices have gotten crazy in some of my favorites, so have scaled back, but there is always a variety of well priced great update clothing. Thank you, love you.
The range and selection of fashion here is amazing. I tend towards the more classic styles, but occasionally, I do buy outside that box. FWRD has the most gorgeous high end, but also mid range choices. Love this source. Thank you.
Always on time, and very speedy with confirming orders and shipping out and a clear return policy.
I ordered a $2000 leather coat and it came packed so poorly, wrinkled, the creases won't come out. I am very not happy with this purchase.
I love the fast shipping, quality products and outstanding customer service
Had an issue and it was immediately resolved and I was compensated fairly. I am surprised, in the best way, that something was done so quickly and kindly. Thank you so much!
Why would you offer a welcome code and then not have it apply to everything?
Fwrd and Revolve are truly amazing online retailers! What sets them apart, each and every time, is the out of this world customer service. Claire at Fwrd is nothing short of outstanding! She helped me place an order today. She was kind, sweet, extremely product knowledgeable, and really a true pleasure to speak with. Thank you Claire and Fwrd. You made me feel like a real friend and not just a customer.
Love this website. Fantastic selections of clothing and shoes. Top quality goods. Easy website to navigate. Easy to order.
Excellent selections, outstanding service, great prices, easy check out, fast delivery, the easiest customer friendly return policy.
So easy to shop; they have some amazing brands. They also have great sales, and I am a bargain shopper, especially in this economy, but I still like nice things
Only once in all this time I've received goods have I had a terrible experience with a person ion the phone with a question that I had.
FWRD is always the best at offering all the fashion i want in my size and with the BEST customer service! I happily keep coming back for more! 😊
Perviously I've enjoyed my red badge suit but now I wanted a black one Long sleeve turtleneck full body suit which I just ordered. Pls help by applying the discount
I understand that it can be frustrating when the first payment for my initial purchase hasn't been refunded yet. Other than that, I've had a positive experience with FWRD.
I gave them a "1" because "0" wasn't an option. This is the absolute WORST company to deal with. They are fundamentally dishonest. We ordered a very expensive cold laser (almost $6,000) that we never received. It was supposed to be delivered with a signature guarantee, but it never arrived. There was no proof of delivery on the UPS website, and UPS would not provide any information directly to us. REVOLVE+FWRD charged us anyway, and even though we tried repeatedly to obtain a credit from them, they instead refused to provide us with any documents or information to in any way confirm that we had received the item. They also refused to provide us a credit, and instead told us to initiate a chargeback with our credit card company, promising us repeatedly that they would would do everything they could to support us. We filed a dispute of the charge, but they did the complete opposite. They objected to and opposed our chargeback request. When I reached out to them again to request that they provide us with the same documents & information they sent to our credit card company, they initially said they would, but then changed their minds and again refused to do so. REVOLVE+FWRD is a fundamentally dishonest company that should absolutely NOT be trusted. They lied and misrepresented themselves to us repeatedly, and refused to follow through on anything they said they would do. RUN, don't walk, and never do business with this terribly dishonest company.
Receive quickly and in good order not in a rubbish mess. Returns are a dream with in box return LABLE. Great price points from high to low. As well as fantastic brands.
Nice easy returns and excellent price points, high to low.
Answer: Hi Suzzane! All merchandise sold on our site is 100% authentic. We are an authorized distributor for all of the brands that we carry. Our products are brand new and hand selected by our team of experts from some of the top luxury brands around the world. We ship items as they are received from the designer. Authenticity cards and dust bags are only included if the designer supplied us with them. Please let us know if you have any further questions! Have a great day!

