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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Was hesitant at first, but the process was very easy! The style and fit were perfect! Ordered another pair!
I am always pretty satisfied with my purchases. Looking back, I should have returned some frames during the return window because I ended up not wearing them, but, the prices are so good that I am able to try new styles eventually anyway.
I love using your website I just get a bit confused on the fit of frames sometimes
I know it's hard to buy glasses without trying them on. I suggest using the filter to show you glasses that meet your desired frame size: Large- Medium-Small. Then choose the style you like. I think it's nice and simple.
Love the glasses from Eyebuy! Tons of options and no surprises with the cost. And of course the constant sale or ability to use insurance make it even better!
I've purchased my eyeglasses from EyeBuy Direct for years now and have always been satisfied. My prescription is on the high side and would have caused me over $600 for a pair. To pick a frame, the options are clearly identified to easily customize the fit. And i especially appreciate the promotional offers they have to reduce the cost; savings which are very important to a retired person. Thank you EyebuyDirect! 🥰
1. The site crashed and had to be reloaded every time we chose a new pair of frames. 2. The site could not locate my insurance. 3. When I went to choose my glasses customizations, I couldn't un-select options that seems to be adding extra costs and I felt nickel-and-dimes throughout the process.
Bought my last 3 or 4 pair of glasses from here. I made a 9 dollar frame last over 2 years without any issues this last time. Finally broke them and I had to come back to eyebuydirect!
Great experience, at the perfect time that I need the glasses
I've used them for years. I'll occasionally try a different company. They're all okay, but EBD has the best prices for the quality.
I've bought several pairs of glasses from EyeBuyDirect and I've had a great experience with them. The couple of times the glasses weren't a good fit I was able to return or exchange with no issues. Highly recommend!
Not happy at all still have not received my ordered of two pair of glasses.
Love how easy it is to use insurance and the variety of cute frames. I had one pair used daily for a year and there are major scratches in the "anti-scratch" coating. Not sure if it is like this for all lens types.
I was told to look on this site for glasses that aren't going to break the bank especially with a job that can easily break glasses (kids don't always understand that they aren't a toy) and I've found/ordered way more than I thought I'd be able to
Finding good styles, at great prices, great service, don't let others entice you with one time deals, Eyebuy Direct is the real deal!
I've bought several pairs of glasses and I loved them, however the last pair I bought "Firefly" I don't like the don't really look like the ones I saw in the photos, they are not a real tortise color, there is more dark color to them.
The glassses always fit and I love them.
This is my second time ordering through this company. The last time I ordered it came so fast and was it correct prescription. Couldn't ask for a better online service.
I am so happy I found eyebuydirect! I can actually afford to have good-quality glasses with progressive lenses that don't cost a fortune. I am now on my eighth pair because I can afford to have many different ones to match my mood and clothing. The frames can be slightly flimsier than the $1000+ designer brands, but the lenses seem to be of exceptional quality all around. Customer service is top-notch. Shipping is fast. I will not shop elsewhere after I found eyebuydirect and have told several friends and family members to shop heres.
I only shop eyebuydirect now for my glasses. Been shopping here for a few years now and have several progressive glasses. Perfect overall and customer service is number one!
I've never been one who needed glasses until about two years ago while I was still in high school. I didn't know how to go about it. And the worst part is that all the glasses I tried made me feel ugly. I was trading my sight for the privilege of looking good. It took me to finding this site to find affordable glasses that only look good and feel good.But last for long time.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

