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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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At first I thought CarShield was a little slow. I had to make some follow up calls but it all worked out to my satisfacation. I would recommend CarShield to anyone. Thanks for being there.
I was sent to a facility here in Newark. Ohio. That didn't have any experience or knowledge about transmission work after keeping my truck 4 or 5 days.They finally cost it, come and get it without anything being done to it.
Cecil, thank you for bringing this to our attention. We apologize for the experience you had with the repair facility and understand how frustrating that must have been. If your vehicle still needs transmission work, please contact our Customer Service team so we can help guide you to the next steps.
Got a call several times a month that they are having a hard time charging my credit card. The agent said he will escalate to his supervisor why they keep calling me if its the same card that gone through in the past.
John, thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. Your account is currently up to date, and we appreciate you letting us know about the calls. If you receive any additional calls or have any concerns about your account, please contact our Customer Service team, and we will be happy to assist.
I had a fuel pump go out and fuel pressure senser bad. I had car shield for 5 years and they said i have a gold police but they paid 2/3 of the job. Thank goodness i did not go to a dealership. Never covered the senser on the phone they said they cover all fuel related stuff. Not happy but not angry just disappointed.
Dave, thank you for taking the time to share your feedback. We understand how this experience could feel disappointing. Coverage decisions are based on the specific terms of the contract, and not all components related to a system are listed for coverage. If you would like, our Customer Service team would be glad to review the claim, your contract, and provide a breakdown of the costs to help explain how the determination was made. Please contact us at 1-800-587-4162, and we will be happy to assist.
The agent I worked with was very pleasant and provided answers to all my questions. This policy provides the protection I desired to protect me against a major expense if I incur a breakdown. I can now rest and ease with more comfort.
Donald, we appreciate you taking the time to share your feedback! It’s wonderful to know our team provided helpful and friendly assistance while getting everything set up for you. Having that added peace of mind can make a big difference. Thank you for your review, and our Customer Service team is always happy to assist whenever you may need us.
I find your service lacking. What does Fire Fighter plates have to do with a pov. I guess you could have police on truck or EMT. Been waiting over 11 days
Service center noticed a leaking shock absorber and recommended an expensive replacement
Donald, thank you for sharing this. When a repair facility finds something like a leaking shock absorber, we work with them to review the diagnosis and determine what’s covered under your specific plan. We know unexpected repair recommendations can be frustrating, especially when they’re costly. If you’d like us to go over the details of this situation with you, please give us a call, and we’ll be happy to take a closer look.
CarShield was very responsive and thorough. They worked closely with the Ford dealership and everything was repaired just like new. I would definitely recommend car shield to everyone I know.
Keith, we appreciate your positive review and are delighted you're satisfied with our service! Please don't hesitate to reach out if you need any further assistance.
Had my car at dealership. He asked about insurance. I told him cashiers. He contacted them and they called me back within 15 minutes.
David, we’re so glad to hear you had a wonderful experience! It’s great that everything moved quickly and that our team was able to connect with you right away. We truly appreciate you sharing your feedback, and we’re always here whenever you need us again.
I pay every month on time and you have had my car in the shop going on 3 weeks waiting on different approvals Not fair our household has 3 cars with you.
Calvin, thank you for sharing your concerns with us. After reviewing the claim, we see the repair facility initiated it on February 25. An inspection was ordered, completed, and the findings were reviewed. At this time, we are awaiting the results of a dye test from the repair facility to pinpoint the exact location of the leak. It also appears there was a request to add additional repairs to the claim. For a full update on the status and what is needed to proceed, please contact our Customer Service team, and we’ll be glad to walk through the details with you.
I'm not happy that my car has been at the shop for over a week and no one has looked at it I've been without a car all that time I've had to cancel multiple appointments at the doctors with no way to get there I think I should be compensated for that
Denise, we understand how upsetting this situation must be, especially being without your vehicle and having to cancel important appointments. Inspection timing can sometimes depend on availability and scheduling, but we know that does not make it any easier while you’re waiting. We would like the opportunity to review your claim and discuss your concerns in detail. Please contact our Customer Service team so we can take a closer look and provide clear information regarding your coverage and next steps.
I am completely satisfied with my carshield policy and the repair work covered and done.
Timothy, thank you so much for sharing your experience! We’re thrilled to hear you’re completely satisfied with your coverage and the repair work. That’s exactly what we’re here for. If you ever need us again, we’ll be ready to help.
Both my vehicles had oil leaks and car shield provided a helpful process through the repair process. Working with the repair facility all the way through. Rental guidance and friendly customer support was most welcomed.
We truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I literally live the way you guys handled my claim far as taking care if it! Now the rental car situation is something different! My car isn't fixed but you guys only let me get the rental for seven days. I'm literally dropping rental off today! You guys just approved it today. This concerns me as a customer. Doesn't seem quite fair. So I'm without a vehicle until the repair shop is done with repairs.
Katina, we appreciate you sharing this and are happy to hear your claim was handled well. Rental benefits are based on the terms of the contract and are provided for a set number of days once repairs are approved, which can sometimes create timing concerns. We know that isn’t always ideal, and we’d be happy to review your claim details with you and go over the coverage. Please give Customer Service a call so we can take a closer look and help explain your options.
I'm not certain about Car Shield because dealerships, where I prefer to have my car repaired if needed, do not want to do business with Car Shield. They complain of payment delays and outright refusal to grant payment of some repairs. This concerns me because dealerships offer comprehensive diagnostic and repair services. Yes, there are other nationally recognized service dealers other than dealerships but they are few in comparison. Another item is that if my vehicle should break-down while on the road and out-of-town it's not clear if Car Shield will cover my repair. Moreover, if I breakdown and need immediate assistance your representative did not convince me that Car Shield will pay for my out of pocket repair expenses like towing and immediate recompense of even minor repair bills even though I may not have any choice in the matter.
Number One, Car Shield must be able to pay dealerships promptly if a customer, like me, wishes to have his vehicle serviced there. The whole point Car Shield makes in its advertisements is that its customers can go to any repair center THEY CHOOSE! CAR SHIELD DOES NOT PROVIDE THIS SERVICE.
Brad, thank you for taking the time to share your concerns. We understand why you would want the flexibility to use a dealership and to feel confident about how situations would be handled, especially while traveling.
Claims are processed according to the guidelines and terms outlined in your contract. While many repair facilities work with us, we recognize that some dealerships may choose not to participate. During the claims process, we do negotiate with repair facilities to help keep out-of-pocket costs as low as possible, though not all facilities are willing to agree to those terms. The purpose of the coverage is to help protect you from paying the full cost of covered issues on your own.
For breakdowns that happen while traveling, towing limits and potential hotel accommodations are handled according to the Trip Interruption section of your contract. We encourage you to review that section for full details. Our Customer Service team is always available to walk through your coverage, answer questions, and provide clarification so you can feel informed and confident about your plan.
My car was not performing well. The dealer diagnosed a defective catalytic converter.
Unfortunately, Car Shield did not cover this problem.
David, thank you for taking the time to share this with us. We know car trouble is never convenient, and it can be frustrating when a repair isn’t covered. Coverage depends on the specific components and terms outlined in your contract, and we’re always happy to help review those details with you. If you’d like to talk it through, our Customer Service team is just a call away.
Salesman was very knowledgeable and help me going through all the paperwork.
Patricia, thank you for your feedback, and welcome to CarShield! We’re glad to hear everything was clearly explained and that you had a positive experience getting started. If you ever need anything along the way, we’re here for you.
My transmission failed on last Tuesday, and I immediately opened a claim with CarShield. I am a Diamond Member of six years. CarShield told me an inspector would come Thursday, so I waited. The inspector never arrived. They rescheduled for Friday—no show again. Their notes also show an inspection was scheduled Monday—again no show. On Tuesday, the inspector failed to show for the fourth time. During this entire period, CarShield provided no proactive communication.
Mr. Transmission completed the diagnostic and was prepared for the inspection, but CarShield's third‑party vendor never arrived to review it. Because of these repeated no‑shows, the diagnostic could not be approved or billed. As a result, Mr. Transmission is now refusing to release my vehicle unless I pay the diagnostic fee out of pocket $295, even though the only reason it was never approved is because CarShield's inspector failed to show up four times.
CarShield then instructed me to move the vehicle to Crown Transmission. When I arrived, Crown had me sign paperwork and charged me $185 upfront, but they have not completed a diagnostic yet. This second diagnostic only became necessary because CarShield told me to move the vehicle after their vendor repeatedly failed to appear.
I have now paid $480 today in charges to repair facilities, lost rental coverage days, paid out‑of‑pocket rental expenses, and my vehicle is being held because CarShield did not fulfill its contractual obligations. I followed every instruction CarShield gave me. The delays, duplicate diagnostic fees, and vehicle hold were caused entirely by CarShield's inspection vendor and CarShield's conflicting instructions.
Aaron, we sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how stressful it is to be without your vehicle, especially after following the instructions provided and experiencing repeated delays. This is certainly not the experience we want for our customers, and we recognize how the inspection issues and added expenses have impacted you.
Please know that we are here to help in any way we can. We would appreciate the opportunity to look further into this matter and work toward a resolution with you. Please contact our Customer Service team at 1-800-587-4162 so we can review the details together.
I keep getting calls saying my account is past due when i tell them its not, they then say oh i see its up to date. Any more calls and i will cancel my account
John, we apologize for the frustration these calls have caused. After reviewing the account, it appears the issue has been resolved, and the coverage is showing as up to date. We certainly understand how repeated calls like that would be upsetting. If you have any further concerns or continue to experience this issue, please don’t hesitate to contact our Customer Service team so we can address it right away.
Had this coverage for about 5 years, and forgot I even had it! I had to replace the lower control arms on my car, as they were worn and would not align properly.
A few weeks after the repair, I got a call from CarShield saying that they needed to renew my coverage before my current coverage expired.
At that point, I asked if I could submit the repair invoice, as I forgot I had coverage.
I was told that everything needs to be pre-authorized to be covered!
I could understand not covering the whole bill if it was excessive, but they wouldn't even consider it!
What a RIPOFF!
Gregory, we understand how upsetting this experience must be for you. As outlined in the contract terms, claims require pre-authorization before any repairs can be completed. This means that the repair facility needs to contact us to allow for a proper review of the claim's eligibility. Unfortunately, repairs carried out without prior authorization will not be eligible for reimbursement.
We recognize that this can be frustrating, and we would appreciate the opportunity to discuss the situation with you in more detail. Please contact our Customer Service team at 1-800-587-4162 so we can review the specifics and answer any questions you may have.
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Paul, we appreciate your feedback! We’re so happy to hear everything worked out to your satisfaction and truly appreciate your patience along the way. Your recommendation means a lot to us, and we’re happy to be there when you need us.