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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The young lady listen. And help me guide thru watch need do
Thank you so much, Earnestine, for your kind words! We're grateful for the opportunity to assist and are delighted to hear our team provided helpful guidance. We look forward to continuing to support you in the future.
Had an issue with my payment the young man was very helpful. Had a question about adding my granddaughter to my account he advised it would be separate account but because of my account I might get a discount. Will be calling back to get her a protection plan for her car
Claudia, we truly appreciate you taking the time to share this! It’s wonderful to hear your payment concern was handled in a helpful and informative way, and that your questions about coverage for your granddaughter were clearly explained. Looking out for her vehicle protection is a thoughtful step. Whenever you’re ready, our team will be glad to help you review the best options for her plan.
Members are so Great about helping you find the right Mechanic, Finding the best Area near you. No paper work. Prices are affordable.
Pearline, thank you for sharing your experience! We’re so glad to hear our team has helped locate a mechanic in your area and made the process simple for you. It’s wonderful to know you’re finding value in the coverage and pricing as well. If you ever need assistance again, we’re always happy to help!
I have been dealing with CS for 2 weeks. You keep asking for invoices that don't exist. Example, you all have asked for tow records. My vehicle has never been towed, so how can I give you a tow record.
I do my own maintenance and have submitted invoices from Amazon where I purchased to oil and filter I used. Still not good enough. I have 2 policies, at $119.00 each. This is the first time I use this policy on my Truck and you all haven't helped. You keep asking for records but what I send in, isn't good enough. I don't know what else I can do.
For you folks that are thinking of getting CS. Think twice and do your research. One more thing.
Now I know why CS is under investigation by the Federal Trade Commission. CS settled for $9.6 million for misleading the public.
I hope this was specific enough, I know how difficult it is to submit something that meet s your standards
We’re truly sorry to hear how upsetting this situation has been. We understand how frustrating it can feel when you’ve submitted documentation and are still being asked for additional information.
When customers perform their own maintenance, the contract does require that a detailed log be kept. This should include the dates of service, the mileage at the time of service, the parts used such as oil and filters, the amount and type of oil, along with receipts for purchased items. This helps verify that the manufacturer’s recommended maintenance schedule has been followed.
We know this process can feel overwhelming, and we would genuinely like the opportunity to see if there is any way we can assist further. Please contact our Customer Service team at 1-800-587-4162 so we can review your file again and determine what options may be available.
I inquired about a decrease due to receiving spam calls saying I qualify for a decrease in monthly payment.
The rep assisted me appropriately. Only thing I would change is I wish I would have had a call from Car Shield themselves, letting me know i could get a decrease in my monthly payments.
Cynetia, thank you for your feedback and for bringing this to our attention. We’re glad to hear our representative was able to assist you with your inquiry. We appreciate your suggestion as well, and your input helps us understand how we can better communicate with our customers. If you ever have additional questions about your coverage or billing, we’re always happy to help.
My experience with the with the collar was very understandable very good and I enjoyed everything she had to say, and she did herself in the professional manner
Marybelle, thank you for sharing your feedback! We’re glad your interaction was clear and handled professionally. We appreciate your support and are here whenever you need us.
The people are very courageous and helpful. They have done great work in items covered by Car Shield. If I have any other problems my service will be with them.
Thank you for your feedback! We’re glad everything was handled smoothly and that you had a positive experience. If you ever need assistance again, please don’t hesitate to give us a call.
I had an issue with my coolant in my engine. My car overheated I had it towed. I have paid in for five years into car shield and because it was a rubber gasket they refuse to pay for the repairs. So I'm not really sure why anyone would bother paying money to CarShield. I thought they were supposed to be there when you needed them. I saw it as an insurance policy. It's not that at all.
Vianna, we appreciate you sharing your experience and understand how disappointing this must have been, especially after having coverage for several years. Coverage is based on the specific terms and exclusions outlined in each contract, and certain components may not be included depending on the plan selected. We recognize how frustrating unexpected repair costs can be and regret that this situation has left you feeling this way. If you would like to review your coverage details further, please give us a call at 1-800-587-4162, and we’ll be happy to go over them with you.
I was paying a really decent price for the vehicle I had covered, but once I got my newest vehicle, the cost was much higher. And I have better and cheaper coverage offers from other companies.
Brandon, thank you for sharing your experience with us. Pricing can vary depending on the vehicle, coverage level, and other factors, and we understand how important it is to find the right fit. If you’d like to explore your coverage options or see if there are plans that better suit your new vehicle, please give us a call, and we’d be happy to discuss them with you.
So far, I've ok with the service, it just seems that they pick and choose what they'll cover, even though they say bumper to bumper.
Robert, thank you for sharing your feedback. We understand how coverage questions can sometimes feel unclear. Coverage is based on the specific terms and exclusions outlined in each contract, and details can vary by plan. If you’d like to go over your coverage for added clarity, please call us at 1-800-587-4162 and we’ll be happy to review it with you.
Had vehicle towed to my mechanic.
After diagnostic, problem determined.
They contacted Car Shield. The next day Car Shield contacted me for approval.
Vehicle repaired. Car Shield covered.
Highly recommend.
Donald, thank you so much for sharing your experience! We’re glad to hear the process moved quickly from diagnosis to approval and that your repair was completed smoothly. It’s great to know your coverage worked as expected. We truly appreciate your recommendation and are here whenever you may need us again.
Took my Tahoe in for a check engine light. Problem ended up being a faulty injector. The service facility found some other issues. This was presented to Car Shield then they sent an inspector out. The Car Shield inspector also find some issues and all suggested repairs were covered. Just be prepared to pay the cost difference on labor hours and parts at the dealer. I also had some other items fixed. I was very pleases with what Car Shield covered. Key Advice, make sure you have your maintenance records!
Robert, thank you for taking the time to share your experience. We’re glad to hear your Tahoe’s repairs were handled thoroughly and that the inspection process helped address the necessary items. It’s great to know you were pleased with the coverage provided. We also appreciate you highlighting the importance of keeping maintenance records, as they can be very helpful during the claims process. Thank you for your thoughtful feedback and for choosing CarShield!
Everything got replaced so thats good, but on top of my deductible i had to pay the difference in labor cost with the shop and yall. I didnt have that problem previously but now i do, my plan states a $100 deductible for covered service
Michael, thank you for sharing your experience. We’re glad the repair was completed, and the necessary components were replaced. In some cases, there may be a difference between the labor amount requested by the repair facility and the amount verified using nationally recognized labor guides, which can result in an additional out-of-pocket balance beyond the deductible. We would be happy to review the details of your claim with you to provide clarity. Please contact Customer Service at 1-800-587-4162 so we can go over everything together.
Customer service was very helpful and knowledgeable. They walked me through the whole process with ease. Try them and see for yourself
Paul, thank you so much for taking the time to leave us a review. We’re delighted to hear that you had a positive experience with our Customer Service team! Providing excellent support is always our goal, and your feedback means a great deal to us. Please keep in mind that we’re always happy to assist with any future questions or needs.
I can afford Premium hat was given. Try to give documents they ask for n seems like I gave them what was needed. It's a plus all the way around.
Roger, thank you for taking the time to leave a review. We’re so glad you were able to find an option that fits your budget and meets your needs. We truly appreciate you providing the requested documents and working through the process with us. If you ever have any questions about your coverage, please feel free to contact us.
I called in to confirm the calls I have been receiving were not actually Car Shield and maybe I was mishearing what the people calling me were saying. The rep that answered at Car Shield was kind and actively listened to my concern. I have been getting calls staying they were from Car Shield and wanted to offer my a lower rate. The first few times I answered the mileage question and they would transfer me to a Sales Rep who could better assist me. When that sales rep would answer, they THEN STATED THEY WERE WITH ENDURANCE! After about 2 weeks of these calls, is when I called Car Shield to verify if they needed to speak to me or if they were aware of such calls being made! Car Shield assured me that my account was good and not to worry. He also asked got the number which has been calling me to turn it in to his supervisor so they could investigate further!
Elizabeth, thank you for taking the time to share this. We’re glad you reached out to verify the calls and that our representative was able to listen carefully and provide reassurance about your account. Protecting our customers and their information is something we take seriously, and we appreciate you bringing this to our attention. If you receive any additional calls or have further concerns, please don’t hesitate to contact us.
Paid CarShield over 2500 in 14 months of payments for coverage and then when I needed to have a transmission repaired on my car the claim was denied so I'm now stuck with a 6000 dollar repair bill. When I got the coverage my car had over 190,000 miles but because I couldn't prove any transmission maintenance at 150,000, I was denied any help. So for me I just flushed over 2500 down the toilet. This company is nothing but a bunch of liars. I just discovered back in Dec of 2025 the FCC fined them over 10 million for false and misleading practices. If you have coverage I would suggest you cancel and just bank your monthly payments or really read your contract coverage because they have placed a ton of loopholes in it so they can have the ability to deny your claim. This is just a terrible way to treat your customers. I'm going to file a complaint with the FCC, my state AG and the Insurance commissioner. CarShield is just a scam and run by con artists. They talk a good game to get you to sign up and then when you need help, you get the shaft.
Kathryn, thank you for taking the time to share your experience. We understand how frustrating and upsetting it can be to face a costly repair and feel that the outcome did not align with your expectations. Claim decisions are based on the specific terms of the contract, including maintenance requirements and the documentation outlined in the agreement. We would welcome the opportunity to review your claim and discuss the details of the decision with you. Please contact Customer Service at 1-800-587-4162 so we can go over your concerns in more detail.
My 2014 Toyota had sever suspension issues. Repairs needed were stabalizing bar control link, lower control arm and steering linkage. Car shield and repair shop did great job in coordinating work and getting me back on road.
Sharon, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
I've had Car Sheild for several years, never having to use it until now. Everything was smooth sailing. I called Car Sheild and started a claim and they went from there. Very fast and efficient!
Callie, we truly appreciate you taking the time to share your experience, especially after being with us for several years. It’s wonderful to hear that when the time finally came to use your coverage, everything moved quickly and smoothly for you. That’s exactly the level of service we aim to deliver every time. Thank you for placing your trust in CarShield! If you ever need anything or have questions down the road, please don’t hesitate to reach out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
James, we appreciate you bringing this to our attention. We understand how concerning it can be to send information multiple times and be told it wasn’t received.
There can occasionally be issues with file size, format, or email filters that prevent documents from coming through as expected. We would be glad to look into this for you and confirm the correct submission method. Please contact Customer Service at 1-800-587-4162 so we can assist and ensure your information is properly received.