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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
Sponsored message from BodyCandy
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,448
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,296 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Brittany D.
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It was so tiny, it was beautiful but I literally couldn't get it in my nose with nails, and my boyfriend tried multiple times (no nails) and also couldn't get it in.

Date of experience: March 1, 2026
Chris P. β€” BodyCandy Rep
1 week ago

We saw your review and are sorry to hear about your experience. Please email our support team at [email protected], and we’ll work quickly to make things right.

Virginia
3 reviews
0 helpful votes
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Well the rose gold ones broke and you replaced them right away. Great service

Date of experience: March 1, 2026
1 review
0 helpful votes
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Prices were great but the quality is mid at best and the customer service was poor. My order was late and incomplete. Instead of issuing a refund for my item they gave store credit that I will never use because I don't want to do any more business with this company.

Date of experience: March 1, 2026
Chris P. β€” BodyCandy Rep
1 week ago

Thank you for sharing your feedback in your recent review. We’re very sorry for the inconvenience you experienced with your order.

Our customer service team is ready to help. Please contact us at [email protected], and we’ll make sure your concern is addressed promptly.

1 review
0 helpful votes
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I was skeptic at first because of the amazing price and deals! Truly worth it! Great quality, beautiful, comfortable, no problems! Will order again!

Date of experience: March 1, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

1 review
0 helpful votes
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Website was easy to navigate and flowed nicely right...
March 11, 2026
Updated review

Website was easy to navigate and flowed nicely right through to the end of completing my purchase.

Date of experience: January 10, 2026

Easy to navigate, lots of options.
January 20, 2026
Previous review

Easy, wide selection. Good service.

Date of experience: January 10, 2026
Canada
1 review
0 helpful votes
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This order was a miss because things didn't fit, but it arrived on time and well packed. I've ordered before and enjoyed my products.

Date of experience: March 1, 2026
1 review
0 helpful votes
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Jewelry is hit or miss, always end up having to throw pieces away after so much wear because they don't last. Some are ok, some are trash

Date of experience: March 1, 2026
1 review
0 helpful votes
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It's fairly easy to find items. Some stuff looks kinda cheap and not very detailed which I get it's hard to put detail into such small pieces but then maybe they don't belong to be earrings. Prices are decent and shipping is quick.

Date of experience: March 1, 2026
1 review
0 helpful votes
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Date of experience: March 1, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your supportβ€”it motivates us to keep delivering the best. Looking forward to serving you again soon!

1 review
0 helpful votes
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It takes quite a while to get the items you order. Then some of the nose jewelry has the black on it that you get when you order cheap jewelry!

Date of experience: March 1, 2026
1 review
0 helpful votes
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Easy to navigate website
Reasonable prices
Quick delivery time

Date of experience: March 1, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

Thank you so much for your kind words! We’re delighted to hear you had a wonderful experience and look forward to providing you with enthusing finds and top care in the future. Your satisfaction means the world to us!


Easy to navigate website, clear pics for viewing items!
January 15, 2026
Previous review

Easy to navigate website, clear pics for viewing items!

Date of experience: January 4, 2026
Canada
1 review
0 helpful votes
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Love the products
March 11, 2026

Love the products. Shipping took a bit longer than expected but I wasn't in a rush. I wish I didn't get as many emails from the company as I do but overall love the two belly rings I got. I wear the black one everyday. It's simple, cute and practical! Matches everything!

Date of experience: March 1, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

Thank you so much for your kind words and support! It means a lot to know that your experience was positive, and we're truly grateful for the opportunity to serve you.

Texas
1 review
0 helpful votes
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Body candy always delivers!
March 11, 2026

Body candy always delivers! I've never had issues ordering from Body Candy and I've yet to be let down when it comes to quality.

Date of experience: March 1, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

Thank you so much for your kind words and support! It means a lot to know that your experience was positive, and we're truly grateful for the opportunity to serve you.

1 review
0 helpful votes
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Ordering and receiving my products went smoothly
March 11, 2026
Updated review

Ordering and receiving my products went smoothly. Shipping was very fast! I don't like 2 out of 3 of the products I bought but I didn't realize how big they would be or really what they would look like. I'm very particular about how my septum jewelry looks like though. There weren't a whole lot of pieces I would buy in all honesty.

Date of experience: March 1, 2026

Wide selection but most of the stuff on the site doesn't...
January 23, 2026
Previous review

Wide selection but most of the stuff on the site doesn't fit my tastes. Found a couple.

Date of experience: January 12, 2026
1 review
0 helpful votes
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Cute jewelry but quality is always a little questionable I've had some jewelry from here not break until 6 months sometimes 3 days never know what your gonna get.

Date of experience: March 1, 2026
Australia
1 review
0 helpful votes
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I received what I ordered & in time for the birthday
March 11, 2026
Updated review

I received what I ordered & in time for the birthday.

Date of experience: March 1, 2026

No complaints so far
January 14, 2026
Previous review

No complaints so far.

Date of experience: January 3, 2026
1 review
0 helpful votes
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The double hoop nose ring stained black after a week of wearing it.

Nose stud was very very hard to put on

Date of experience: March 1, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

Thank you so much for your kind feedback! We're thrilled to hear you're happy with your experience and look forward to continuing to provide you with pieces you can confidently enjoy. Your trust means everything to us.

1 review
0 helpful votes
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Very good
March 10, 2026

Last time I ordered a couple rings, a belly ring and a flat back stud. I absolutely love the rings I got, they look fabulous in my double conch and my sisters both really liked the belly ring and flat back

Date of experience: February 28, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your supportβ€”it motivates us to keep delivering the best. Looking forward to serving you again soon!

Florida
1 review
0 helpful votes
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Highly recommend
March 6, 2026

I've been shopping with body candy for a long while now since I was in hs, highly recommend cute affordable jewelry mostly good quality to say in the least

Date of experience: February 24, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your supportβ€”it motivates us to keep delivering the best. Looking forward to serving you again soon!

Texas
1 review
0 helpful votes
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Maybe moving on
March 5, 2026

Awful. 3 piercings broke in a month with barely any messing with and tightening every couple of days. If the next 3 i just bought as a second chance break again i wont buy here ever again after 8 years of business

Date of experience: February 22, 2026
Chris P. β€” BodyCandy Rep
2 weeks ago

We noticed that you entered a customer service issue on a product review. We sincerely apologize for any inconvenience!
Please contact customer service at [email protected] for assistance. Thank you!