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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,645 reviews

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Thailand
1 review
0 helpful votes
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Easy
March 12, 2026
Updated review

The shopping experience was easy, and I found what I needed along with all the details that confirmed that the specifications were what I was looking for.

Date of experience: March 2, 2026
Ashford W. Ashford Rep
1 week ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Seems easy to buy stuff!
March 2, 2026
Previous review

Seems easy to buy stuff!

Date of experience: February 20, 2026
Florida
1 review
0 helpful votes
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.
March 11, 2026

...

Date of experience: March 1, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

1 review
0 helpful votes
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Easy!
March 10, 2026
Updated review

Very quick and easy to order. The price was great. Item was shipped and received in timely manner. Great experience with Ashford! Thanks.

Date of experience: February 28, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Came across this website while in search of a watch
February 28, 2026
Previous review

Came across this website while in search of a watch. It was interesting. The prices are more reasonable than other companies that I saw with the same merchandise. Ordering was easy.

Date of experience: February 18, 2026
2 reviews
0 helpful votes
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Purchasing was easy. Shipping took much longer than expected and did not require a signature. For an expensive item and all the package theft company should really ship with signature required. Item was broken out of the box and I contacted Ashford for return RMA. Instructions said they'd get back to me in 2 business days. Today is day number 4. Still no reply.

Date of experience: February 27, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your feedback. We’d love the opportunity to resolve this—please contact us at [email protected]

Minnesota
1 review
0 helpful votes
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Fabulous frames.
March 9, 2026

I knew exactly what I wanted so it was very easy to fill in the information. I will shop with them always.

Date of experience: February 27, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

1 review
0 helpful votes
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Quality Fashion!
March 9, 2026
Updated review

I've been ordering from Ashford for about 4 months and the quality and prompt service is always A+.

Date of experience: February 27, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Very professional and prompt with services
February 25, 2026
Previous review

I had to return some glasses and everything was very quick with the refund.

Date of experience: February 15, 2026
1 review
0 helpful votes
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Great pricing on sunglasses
March 9, 2026

Loved the sunglasses I purchased and the price was very reasonable compared to other sites. The order came in pretty quickly and intact.

Date of experience: February 27, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

KR
1 review
0 helpful votes
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Nice price and delivery
March 9, 2026

Nice price and delivery. Prompt decision is required. Inventory would be cut shortly.

Date of experience: February 27, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

1 review
0 helpful votes
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I ordered this item 2-3 days ago and I only want one! Please do not send me two, I will return both. I have called and called; I did get someone during the snowstorm. He informed me that there was snow on the ground. Great guy. Very helpful, he informed me that the orders are usually filled in two days and mailed. I sure hope you all were not waiting for a dog team. Lol, lol! When can I expect delivery?

Date of experience: February 27, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Florida
1 review
0 helpful votes
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Bought other swarvorski items n very pleased
Wish Ashford had better specifications on their products for example how item is worn n carrot size etc

Date of experience: February 25, 2026
Ashford W. Ashford Rep
2 weeks ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Colorado
1 review
0 helpful votes
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Great experience!
March 7, 2026
Updated review

My overall experience with Ashford has been positive. Had the product i was looking for at a much better price than competitors.

Date of experience: February 18, 2026
Ashford W. Ashford Rep
2 weeks ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Easy process
February 25, 2026
Previous review

Easy process

Date of experience: February 15, 2026
GB
1 review
0 helpful votes
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Amazing Ashford
March 5, 2026
Updated review

I ordered my Hamilton Jazzmaster Thinline at 4.30pm on Friday. It arrived in perfect condition at 1pm the following Monday with all the paperwork/documentation. Amazing service, amazing watch and amazing value for money. Thank you Ashford. You deserve to thrive and I wish you continued success. I will definitely buy from you again.

Date of experience: February 23, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Easy to use website
February 23, 2026
Previous review

Easy to use website. Fantastic value.

Date of experience: February 13, 2026
Florida
1 review
0 helpful votes
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Excelente variedad de productos
March 3, 2026

Los precios y la variedad son excelentes

Date of experience: February 21, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Peru
1 review
0 helpful votes
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Nice
March 2, 2026

Me encantó, y recibí todos antes de tiempo estimado.

Date of experience: February 20, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Legit
March 2, 2026

I was unsure if the site was legit or not given the price but they came through and glad i got the glasses I wanted for a fraction of the price.

Date of experience: February 19, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Alabama
1 review
0 helpful votes
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Fast and efficient service from Ashford
February 26, 2026

Very fast shipping, item arrived perfectly with no issues and as described. Will gladly be doing business with them again. Packing was a bit subpar inside the shipping box considering the price of the watch and how extremely poorly some carriers handle packages, but it arrived undamaged. That would be my only suggestion, as I also worked 15+ years handling shipping fragile luxury goods priced well north of $10k.

Date of experience: February 10, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Seguros
February 25, 2026

Seguros y rápidos al momento de enviar sus productos

Date of experience: February 15, 2026
Ashford W. Ashford Rep
4 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Malaysia
1 review
0 helpful votes
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Pleasing experience
February 25, 2026

Watch is legit as expected & it really suprised me that I didn't need to pay any additional duties. Exactly like what the CS told me

Date of experience: February 15, 2026
Ashford W. Ashford Rep
4 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Texas
1 review
0 helpful votes
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Nice online store
February 25, 2026
Updated review

Had noticed good quality products from a ashford but was hesitant because some of the items look too good to be true. But very pleased the service.

Date of experience: February 15, 2026
Ashford W. Ashford Rep
4 weeks ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Easy to scroll and shop and excellent products at very...
February 15, 2026
Previous review

Easy to scroll and shop and excellent products at very competitive prices.

Date of experience: February 4, 2026
Colombia
1 review
0 helpful votes
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Excelente el servicio
February 24, 2026
Updated review

Perfecta, rápida atención y rápido envio

Date of experience: February 14, 2026
Ashford W. Ashford Rep
4 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Fácil de comprar, con buenos descuentos
February 14, 2026
Previous review

Fácil de comprar, con buenos descuentos.

Date of experience: February 4, 2026