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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The shopping experience was easy, and I found what I needed along with all the details that confirmed that the specifications were what I was looking for.
Very quick and easy to order. The price was great. Item was shipped and received in timely manner. Great experience with Ashford! Thanks.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Came across this website while in search of a watch. It was interesting. The prices are more reasonable than other companies that I saw with the same merchandise. Ordering was easy.
Purchasing was easy. Shipping took much longer than expected and did not require a signature. For an expensive item and all the package theft company should really ship with signature required. Item was broken out of the box and I contacted Ashford for return RMA. Instructions said they'd get back to me in 2 business days. Today is day number 4. Still no reply.
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I knew exactly what I wanted so it was very easy to fill in the information. I will shop with them always.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I've been ordering from Ashford for about 4 months and the quality and prompt service is always A+.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
I had to return some glasses and everything was very quick with the refund.
Loved the sunglasses I purchased and the price was very reasonable compared to other sites. The order came in pretty quickly and intact.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Nice price and delivery. Prompt decision is required. Inventory would be cut shortly.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I ordered this item 2-3 days ago and I only want one! Please do not send me two, I will return both. I have called and called; I did get someone during the snowstorm. He informed me that there was snow on the ground. Great guy. Very helpful, he informed me that the orders are usually filled in two days and mailed. I sure hope you all were not waiting for a dog team. Lol, lol! When can I expect delivery?
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Bought other swarvorski items n very pleased
Wish Ashford had better specifications on their products for example how item is worn n carrot size etc
We really appreciate you taking the time to leave us a review, thank you for your kind words!
My overall experience with Ashford has been positive. Had the product i was looking for at a much better price than competitors.
We really appreciate you taking the time to leave us a review, thank you for your kind words!
I ordered my Hamilton Jazzmaster Thinline at 4.30pm on Friday. It arrived in perfect condition at 1pm the following Monday with all the paperwork/documentation. Amazing service, amazing watch and amazing value for money. Thank you Ashford. You deserve to thrive and I wish you continued success. I will definitely buy from you again.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Los precios y la variedad son excelentes
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I was unsure if the site was legit or not given the price but they came through and glad i got the glasses I wanted for a fraction of the price.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Very fast shipping, item arrived perfectly with no issues and as described. Will gladly be doing business with them again. Packing was a bit subpar inside the shipping box considering the price of the watch and how extremely poorly some carriers handle packages, but it arrived undamaged. That would be my only suggestion, as I also worked 15+ years handling shipping fragile luxury goods priced well north of $10k.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Seguros y rápidos al momento de enviar sus productos
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Watch is legit as expected & it really suprised me that I didn't need to pay any additional duties. Exactly like what the CS told me
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Had noticed good quality products from a ashford but was hesitant because some of the items look too good to be true. But very pleased the service.
We really appreciate you taking the time to leave us a review, thank you for your kind words!
Easy to scroll and shop and excellent products at very competitive prices.
Perfecta, rápida atención y rápido envio
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Fácil de comprar, con buenos descuentos.
Answer: Honestly i doubt anything is every review i red about ashford was negative at some point so i do no recomend purchasing anything from them :(
Answer: I believe it would be foolish to deal with this outfit, you do not get a Manufacturers warranty and there are too many complaints about them.
Answer: Hello, Thank you for your question. Regrettably, due to carrier restrictions, we are not able to ship to the Kingdom of Saudi Arabia.
Answer: Hello, The model number is based on the size which results in differences from the Gucci to the physical shades.
Answer: Hello Dario, Thank you for your question. Yes, all of our products are 100% authentic. They come with all the original materials given by the manufacturer. Please let us know if there is anything else we can assist with.
Answer: We get great deals from our suppliers and do our best to pass this discounts to our customers!


Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.