Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Vevor

Vevor

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
See all photos
How would you rate Vevor?
grey stargrey stargrey stargrey stargrey star

Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Mark B.
Unfollow Mark B.
Share Review
Report Review

Prompt delivery and seems to be good quality equipment, the sump pump works as expected I haven't installed the hoist yet but my son in law has one and he says it works as expected.

Date of experience: March 15, 2026
Tennessee
1 review
0 helpful votes
Follow Ethan J.
Unfollow Ethan J.
Share Review
Report Review

Leaks on bottom at plastic seal
March 23, 2026

Leaks at the bottom of the tank, not any of the joints we are required to secure, leaks at the clear and orange plastic joint

Date of experience: March 13, 2026
1 review
0 helpful votes
Follow Jeff M.
Unfollow Jeff M.
Share Review
Report Review

Rediclious
March 22, 2026

I purchased a pneumatic style air jack for my engine cherry picker. L received it last Friday. I immediately installed it because l needed to transport my motor! It didn't not work so after numorous messages back and forth l was told l would be contacted within 2-3 day's now on the fourth day not a Word about my "Junk" pneumatic style Jack Cylinder. REDICLIOUS

Date of experience: March 8, 2026
Vevor .. Vevor Rep
7 days ago

Jeff, we truly regret the frustration this has caused and appreciate you bringing it to our attention. Please reach out again so we can promptly resolve the issue and ensure you have a reliable solution. Your satisfaction remains our top priority.

California
1 review
0 helpful votes
Follow FRANCIS Y.
Unfollow FRANCIS Y.
Share Review
Report Review

Great Company With Great Products
March 22, 2026

Always a blast shopping with Vevor. Seems like every product they developed are well thought of. From design and quality of product are all top notch. I have bought a few items now and will be buying more. Everything feels robust and customer service are very knowledgeable and empathetic.

Date of experience: March 12, 2026
1 review
0 helpful votes
Follow Randy K.
Unfollow Randy K.
Share Review
Report Review

I purchased the Vevor garden hose reel last year and I'm still very pleased with the product heavy duty return spring easy to roll out!

Date of experience: March 11, 2026
1 review
0 helpful votes
Follow Duane A.
Unfollow Duane A.
Share Review
Report Review

4 gal backpack sprayer
March 20, 2026

Minimal assembly and charged the battery. Used the basic fan tip and sprayed around the house. Worked as it should. Would recommend it to anyone.

Date of experience: March 10, 2026
1 review
0 helpful votes
Follow Randy B.
Unfollow Randy B.
Share Review
Report Review

I have purchased many products from vevor and am very pleased with most everything I have gotten from them and seem to have very good costumer service as well, and all there products is very well packaged, vevor has many good quality's for the price.

Date of experience: March 10, 2026
1 review
0 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

Order not received
March 20, 2026

I never received my auger fedex claim it was delivered and it wasn't this is the second time this has happened at this point I am not sure that I will be ordering anything else because of this kind of problem I like the products but it's no good if they come up missing during delivery on 3/5//26 at 1:33 pm. They may have delivered but not to my home or any of our neighbors. What's so hard to have the delivery driver go back to to where they delivered and take a picture of the home they delivered to?

Date of experience: March 5, 2026
Vevor .. Vevor Rep
1 week ago

Scott, truly sorry to hear about the trouble this delivery caused—we appreciate you bringing this to our attention. We understand how frustrating these issues are and are committed to working with FedEx to make sure your products reach you safely and reliably next time. Thank you for supporting our products despite the delivery challenges.

Kansas
1 review
0 helpful votes
Follow Ralph S.
Unfollow Ralph S.
Share Review
Report Review

3500 watt jackhammer.
March 20, 2026

Arrived within 2 days after placing order. Does what reviews say. Broke up concrete steps in about 4 hours use. Excellent customer service. Thanks Vevor.

Date of experience: March 10, 2026
1 review
0 helpful votes
Follow Jerry S.
Unfollow Jerry S.
Share Review
Report Review

Nice product
March 20, 2026

Got the package early easy to put together seems like a good sturdy trailer really like the swivel dump also that's a nice touch

Date of experience: March 9, 2026
1 review
0 helpful votes
Follow Alberto A.
Unfollow Alberto A.
Share Review
Report Review

Reliably
March 14, 2026

Generally speaking the produrs are very good. Reasonable prices. Sometimes the item doesn't arrive as promised.( but that is a little detail nothing mayor)

Date of experience: March 4, 2026
Tennessee
1 review
0 helpful votes
Follow Phillip H.
Unfollow Phillip H.
Share Review
Report Review

Great price promo delivery
March 13, 2026

I've just had the camera that a camera lens on a long tube to look into miter cylinders so far it's great I put a penny in a dark jug and we put the probe in and saw the penny very plain.

Date of experience: March 2, 2026
New York
2 reviews
0 helpful votes
Follow Andi A.
Unfollow Andi A.
Share Review
Report Review

A scam company!
March 12, 2026

I've made an order and after a few days in which this China company provided me a tracking number and I saw that the pack has been returned to the warehouse from which was sent nothing happened and I received only promises... Could be a scam company which don't respect their customers and take the money without providing nothing! Only silence!
They took the money and after this... they don't care about you!
Order: **************713
They are talking about the weight pack, like it was from another person, not their's and they don't know all the details about it before they sell it!
I remain at my oppinion: it's a scam company!
The customer is only a stupid wallet!
I remain at my oppinion: it's a scam company!

Date of experience: March 2, 2026
Vevor .. Vevor Rep
2 weeks ago

Andi, we truly regret the frustration and disappointment you’ve experienced and want to assure you that we take your concerns seriously. Please reach out to our customer service team directly so we can investigate the returning shipment and promptly provide a clear resolution or refund. We are committed to restoring your trust and ensuring smoother service in future interactions.

California
1 review
0 helpful votes
Follow Robert K.
Unfollow Robert K.
Share Review
Report Review

DANGEROUS FACTORY DEFECT — DO NOT BUY

I cannot believe this bike passed any kind of quality control. The front brake caliper was mounted on the WRONG SIDE of the fork straight out of the box. Not slightly misaligned — completely wrong side. This is not an assembly error on my part, this is a factory defect on a safety-critical component. The brake assembly on the wrong side of the fork causes two MAJOR RISK TO LIFE Issues: One, the pedal will come into contact with the front wheel at the right turn of the wheel. Two, the fork angle of the front tire to the front tire fork is incorrect and risks the tire coming off! This bike could have seriously injured or killed someone. Brakes are not optional. They are not a minor detail. They are the difference between stopping safely and ending up under a car. The fact that this left a warehouse and was shipped to a customer in this condition is absolutely unacceptable. Vevor is selling a 21-speed Shimano road bike as a quality commuter and sport bicycle and can't even mount the brakes correctly. Save your money. Buy from a brand that actually inspects their products before shipping a potential death trap to unsuspecting customers. Inspect every inch of this bike before you ride it — especially the brakes. Don't assume anything was assembled correctly because clearly nobody at Vevor does.
Email and chat customer service... No response. Unbelievable.

Date of experience: February 18, 2026
Vevor .. Vevor Rep
2 weeks ago

We’re very sorry for the inconvenience you’ve experienced. Please rest assured that we are already working on this issue. For further assistance and to ensure everything is resolved properly, please reach out to our customer service team through our official contact page: https://www.vevor.com/pages/contact-us

Thank you for your understanding.

Georgia
1 review
0 helpful votes
Follow Ken S.
Unfollow Ken S.
Share Review
Report Review

Shipping beat all expectations!
February 24, 2026

My order was delivered next day which was not expected. I've never experienced a problem with ordering from Vevor and will certainly continue to do so.

Date of experience: February 14, 2026
Texas
1 review
0 helpful votes
Follow Jason E.
Unfollow Jason E.
Share Review
Report Review

Better than expected
February 24, 2026

I needed a breaker for a prand for a bit more ($40) of the cost to rent one Vevor had a sale that I could buy one. Shipping was fast and the product great.
Its a quality breaker ( demo concrete hammer/ jack hammer) for the price and will get the job done

Date of experience: February 14, 2026
Wisconsin
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Share Review
Report Review

We ordered a 3200W concrete saw - was sent a 2600W saw with the box/saw clearly marked 2600W. Sent email - sent requested photos - used their "chat" feature... nothing. Just kept asking for more photos. Believe all customer service is AI generated. We decided to keep the product we received even thought it was not right but will not be ordering from this company again.

Date of experience: February 12, 2026
Vevor .. Vevor Rep
2 weeks ago

David, we sincerely apologize for the frustration this experience caused and genuinely appreciate your feedback. Your honesty helps us improve our service, and we’re committed to resolving issues more promptly in the future to ensure higher satisfaction. Thank you for sharing your perspective.

Mississippi
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

5 Star
February 22, 2026

Web page was easy to navigate. Ordering was simple and easy. SUPER FAST delivery... wasn't expecting that. Product seems of good quality... I haven't assembled or used it yet. Overall well pleased at this point.

Date of experience: February 12, 2026
North Carolina
1 review
0 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

Beehive arrived with broken parts
February 22, 2026

I ordered 2 beehive, one arrived with broken parts. I immediately notified Vevor. They are making me jump through a lot of unnecessary hoops. In fact, they continue to send messages requesting information that I sent in the original notification. Things like pictures of the box, pictures of the broken parts, pictures of the instructions book... all of that was sent in my very first message. Seems like Vevor keeps asking for additional things in hopes. I will stop asking them to correct this issue. I likely will never deal with Vevor again because of the way they handle things when they don't go perfect.

Date of experience: February 12, 2026
Vevor .. Vevor Rep
2 weeks ago

James, we’re truly sorry for the frustration you’ve experienced and appreciate you bringing this to our attention. Your feedback is important, and we are committed to resolving this promptly.

Florida
1 review
0 helpful votes
Follow David E.
Unfollow David E.
Share Review
Report Review

No phone number to call
February 22, 2026

I purchased a welder for an important weekend project, it was delivered damaged. I explained in the chat that I needed a replacement asap and I would be willing to purchase another one and wait on a return authorization because of my immediate need. They told me it would take 24-48 hours, they then offered me a 30 dollar discount. This is an electrical device and I cannot, nor would I want to guess how damaged it was. I could have explained this all if there was a number to call! Now I just need you to send me return instructions since I have now purchased 2 units.

Date of experience: February 12, 2026
Vevor .. Vevor Rep
2 weeks ago

We’re very sorry for the inconvenience you’ve experienced. Please rest assured that we are already working on this issue. For further assistance and to ensure everything is resolved properly, please reach out to our customer service team through our official contact page: https://www.vevor.com/pages/contact-us

Thank you for your understanding.