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business logo of Versace
versace.com
evening & party, luxury, chic men, womenAge 13-18, 19-25, 26-45, 46-60
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About the business


versace.com
+1 551-307-0015
Italy
Versace is part of Capri Holdings
Clothing item from VersaceFashion apparel by VersaceMerchandise from Versace clothing lineVersace fashion product

Business Highlights

General

Parent Company: Capri Holdings
Target Gender: men, women
Target Age Group: 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: items must be unused and in their original condition, with all original tags attached
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: evening & party, luxury, chic
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL)

Customer Service

Support Channels: phone, contact form
Support Phone: +1 551-307-0015

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Sezzle, Zip Pay, Klarna

How would you rate Versace?
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Versace Reviews Summary

Versace has a rating of 1.4 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Versace most frequently mention and customer service. Versace ranks 224th among Designer Clothes sites.

service
18
value
14
shipping
12
returns
13
quality
16

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Georgia
1 review
1 helpful vote
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BEWARE OF VERSACE! They sell WORN, DAMAGED items and they pass them to their clients as NEW! I bought 5 high end dresses from the Versace online store/website, I tried to return them and I was denied because the dresses were "damaged". The dresses came from their stores in Las Vegas, Beverly Hills and New York (not brand new from their warehouse) where they were tried on, probably returned after other people wore them. The sales associates that mailed them to me didn't bother to inspect them before they left the store, but they made sure they "inspected" them when they received them from me, at their warehouse, so they could reject them and blame me for something I didn't do. I can't be responsible for any damage that occurred before the items reached me!

I didn't inspect the dresses when I received them because I didn't think Versace would sell and send me something that is worn! And I returned the items within 24 hours since I received them. I accidentally ordered a dress twice in the same size, so I couldn't have even tried both dresses in the same size!

They wouldn't give me details about the damage, they didn't respond to my emails and they sent the dresses back to me. When I received and looked at them, I still can't see the "damage" on 3 of the dresses. The other 2 dresses have very minor stitching issues that are consistent with normal wear and tear of items that are tried on in a store. That is a risk that the company takes when having items available to customers, in the store for

It is very disappointing that a company with the international reputation they claim to have will sell you items that are already worn, torn and damaged and try to blame you, the customer that buys them online.

This is unacceptable for a company of this caliber!

DON'T SPEND YOUR MONEY WITH THEM, don't support a company whose policy is to sell worn items and pass them to their customers as brand new.

Date of experience: May 29, 2023